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Glen Toyota

Fair Lawn, NJ

4.6
4,132 Reviews

23-07 Maple Ave

Fair Lawn, NJ

07410

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4,132 Reviews of Glen Toyota

August 07, 2022

They took care of me and treated me like family. Truly thankful for their help. More

by Trishdela27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Finn, Jorge Prado
Aug 13, 2022 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 07, 2022

No customer focus and lack of management in the service department. Very poor service my last two visits. More

by Jeff Markham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Hughes
Aug 10, 2022 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business. Tim our Service Director has reached out to you to rectify your situation. He can be contacted at tbroderick@glentoyota.com so we can assist you. Thanks Rob D GM

Aug 10, 2022 -

Jeff Markham responded

There has been no attempt to reach me.

August 07, 2022

Very good nice customer service Juan at the desk was very helpful ! I wait there More

by eguthaim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cordon
Aug 13, 2022 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 04, 2022

Fast, serviceable, the time to wait was exactly what they told me. Offer promotions. I like that customer service More

by Federico Cosentino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Padilla
Aug 13, 2022 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 02, 2022

Service usually excellent. This time, mechanic failed to secure hood and so it flapped up and down on RT 208 until I pulled over and properly closed it More

by ralee830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not. Sure who Service Dept did my car
Aug 10, 2022 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! We apologize for any inconvenience. Thanks Rob D GM

August 01, 2022

Service dept is great Jason the service manager is the best.The service deot is the reason I jeep leasing a Toyota!. More

by Dphillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Forkins, William Hughes
Aug 13, 2022 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 01, 2022

I was told by the mechanic that worked on my vehicle to not worry about the sound the car was making. That it was supposed to go away. To just chance the battery and the car would be fine, not. I told the More

by rosannaurena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Freddy Padilla
Aug 01, 2022 -

rosannaurena responded

I was told by the mechanic that worked on my vehicle to not worry about the sound the car was making. That it was supposed to go away. To just change the battery and the car would be fine, not. I told the mechanic it was the alternator that was causing the noise and explained everything that was wrong with it. He assured me it wasn’t the alternator and that the car wasn’t going to leave me stranded. Well it did. All the lights came on the car and it stopped running. Like the Steering wheel was locked. Now I had to pay for a tow truck, and go to a different mechanic to get the car fixed since Toyotas mechanic didn’t do the job he was supposed to do. $600 later and the car is still as bad as I when I took it in, maybe even worst. Thanks Toyota

August 01, 2022

Excellent work, professional staff, clean, comfortable waiting area, but no coffee, or beverages, even though there's a huge coffee machine and mini-fridge in the kitchenette. I'm told they used to have b More

by mike.barbaroso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dealt with a female. I forgot her name, but her help was exceptional.
Aug 10, 2022 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

July 31, 2022

I will always use Glen Toyota. The service is prompt, professional, and courteous. I am very happy being a customer. More

by shaman4101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hughes
Aug 10, 2022 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

July 31, 2022

I always get quick and wonderful service here. And all my questions are patiently answered. More

by estanesta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hughes, Freddy Padilla, Juan Cordon
Aug 13, 2022 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

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