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Glen Cove Volvo

Glen Cove, NY

4.0
522 Reviews

79 Cedar Swamp Rd

Glen Cove, NY

11542

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Showing 522 reviews

September 24, 2008

The dealler offered a free quick checkup to insure customer cars were 'green'-that is basically working as well as expected to be fuel efficient and non poluting. I had to get out in a short time bec More

by mikefurst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob, Jackie
July 18, 2007

Simply awful...and I even bought my car from them. They do shoddy work that has required numerous follow-up visits to correct. Communication is nonexistent. Appointments are hard to get. They've broken and More

by micron26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Janicek, Carmine Gonzalez
Oct 09, 2008 -

Glen Cove Volvo responded

On behalf of Hassel Volvo, I would like to sincerely apologize for your poor experience with our dealership. We take great pride in consistently providing a hassle-free and honest service experience and I am disappointed to know that we failed you. I, too, apologize that when you finally spoke with one of my managers back then, it left you dissatisfied. It is Hassel Volvo's goal to ensure that all those who contact our dealership, be it for sales, service, or parts, experience a place that prides itself exceptional customer service. Please know that you are welcome to contact me should you wish to chat. I will be happy to listen. Respectfully, Lance Cotten General Manager 631-271-1200

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