Glen Cove Volvo

Sadly a terrible customer service experience. I was calling to look at buying a car over the phone after emailing a sales specialist a few times. I wanted a new volvo with all the extras and they had o calling to look at buying a car over the phone after emailing a sales specialist a few times. I wanted a new volvo with all the extras and they had one available on the lot. Right from the start the woman who answered the phone talked over me with each sentence. She said they would never give me information to buy the car over the phone. I couldn't believe she was speaking to a buyer this way - extremely rude and arrogant. She basically told me the sale didn't matter that their policy was to visit in person. How absurd does that sound today when I can call or go online to have a car delivered to my doorstep. Very poor training for this frontline worker. I called a different Volvo dealer in Rhode Island instead and they took my credit card over the phone with all the incentives - plus an offer on my trade in! It took 30 minutes at the most. More

Absolutely shocking! Took my S90 in for a NYS inspection, and it cost me $700 in tires, that I don’t think I needed. Work was done on my car WITHOUT MY KNOWLEDGE OR PERMISSION. A violation of N inspection, and it cost me $700 in tires, that I don’t think I needed. Work was done on my car WITHOUT MY KNOWLEDGE OR PERMISSION. A violation of NYS laws. They passed my car BEFORE the work was done too. Another violation. Sent me out on the road even though they knew the car was unsafe. [I did not]. Took 2 weeks to correct the issues. Stay away! More

Have been trying to get them to call me back and issue my refund for a cancelled tire policy. ZERO. Was promised a check would be sent over 3 weeks ago, AGAIN NOTHING!! they don't return calls, they hang u refund for a cancelled tire policy. ZERO. Was promised a check would be sent over 3 weeks ago, AGAIN NOTHING!! they don't return calls, they hang up when you're on hold, they don't follow through! More

Anyone that buys from this dealership would be a fool. I leased an 2021 S90 and have 1150 miles. I purchased a tire and rim insurance policy. This dealership has had my car since March 1 to replace the rim leased an 2021 S90 and have 1150 miles. I purchased a tire and rim insurance policy. This dealership has had my car since March 1 to replace the rim and tire. I offered to pay for the tire and rim in an effort to get the car back. Jason the service person in charge sent me a voicemail total contrary to his and my conversation. He hung up on me rather than act in a professional manner. Purchasing from Volvo of Glen Cove will only give you anxiety unnessary when you purchase a new automobile. Stay clear and buy and service elsewhere. More

I just picked up my brand new XC90 yesterday. I found the sales staff extremely helpful. We were able to negotiate a price that I found acceptable and the car is beautiful. We took a 7 year protection plan w sales staff extremely helpful. We were able to negotiate a price that I found acceptable and the car is beautiful. We took a 7 year protection plan with tire and rim protection and again we were able to negotiate an acceptable deal. Our only misgiving was that we did see customers without masks and at least one staff member with the mask pulled down off his face and there was nothing in the way of protective partitions. This is an area that could really stand significant improvement. They did have bottles of hand disinfectant all around and readily available, but they should be doing more to protect against COVID. Otherwise I would give them 5 stars.. More

Recently leased our second XC90 from Glen Cove Volvo! I couldn't be happier with the attentiveness of my sales representative, John Fitzgerald, and his business manager, Deron Thompson. Both John and Deron couldn't be happier with the attentiveness of my sales representative, John Fitzgerald, and his business manager, Deron Thompson. Both John and Deron exceeded my expectations throughout the acquisition. I was even introduced to the service technician responsible for the Polestar software upgrade I requested because I had some technical questions! I could have gone to my neighborhood Volvo dealer in Bayside N.Y. or even Karp Volvo, but I decided, once again, to make the long trip to Glen Cove! I was not disappointed! More

Great experience on my 4th lease with Glen Cove Volvo. Kristin the sales manager was amazing putting us in a great lease once again !! Thank you Kristin Craig was amazing and very helpful with explainin Kristin the sales manager was amazing putting us in a great lease once again !! Thank you Kristin Craig was amazing and very helpful with explaining the car and the few new features on my new XC 90. A amazing experience.!!! More

This is the worst dealership I visited in my quest for a new Volvo. The salesperson was unresponsive texting me that he’d get back to me twice but never did.. gave me a lowball price on a trade in without e new Volvo. The salesperson was unresponsive texting me that he’d get back to me twice but never did.. gave me a lowball price on a trade in without ever asking me what options the car had. Subsequently 2 other dealers offered me 3K more for my trade in. Still they had a car on the lot I wanted. Not wanting to deal with the salesperson again I called and asked to speak to the manager. Left a message was told he’d call back. He never did. I bought the car from another dealership. I would never recommend Glen Cove Volvo, terrible customer service, guess they don’t want to sell cars. More

The best customer service ever! There is always some available to help you. Glen cove Volvo is the only dealership I will use!! The best! available to help you. Glen cove Volvo is the only dealership I will use!! The best! More

I thought maybe I was nitpicking on my previous visit when I noticed some employees and customers in the service area without masks. I felt I couldn’t complete the manufacturer survey without mentionIng when I noticed some employees and customers in the service area without masks. I felt I couldn’t complete the manufacturer survey without mentionIng this, so I declined the survey altogether and sent an e-mail to the service manager about their COVID practices. No response. Today, I picked up my car after my latest service and noticed that while masks are worn (although I later did see one staffer with mask down greet another staffer less than a foot apart), there are no plexiglas shields at the counter and all counter slots are open so that customers stand three feet apart and less than two feet from the service advisor. There is no mention at all of car interior sanitizing, so when I get home, I fill the car with a few bursts of Lysol and keep the windows closed for a few hours. I also wiped down the steering wheel and a lot of black stuff came off, so this signals to me that things like wheels and handles may not be wiped at all before the customer retrieves the car. About a year before COVID struck, I was at this dealership and noticed the entire row of service advisors coughing and sniffling. A couple days later, I had severe flu symptoms and it took me several weeks to fully recover. All in all, the COVID practices could be much stronger here, especially since the dealership is located in an area with one of our county’s highest infection rates. More