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Glen Cove Volvo
Glen Cove, NY
522 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 04, 2012
I had a very good experience at Hassel Volvo. The sales I had a very good experience at Hassel Volvo. The sales representative, Richard Dixon was friendly,informative, accommodating and not ove I had a very good experience at Hassel Volvo. The sales representative, Richard Dixon was friendly,informative, accommodating and not overly aggressive,which made for a pleasant experience. In addition to Mr. Dixon, the manager,finance representative and service manager were also friendly and helpful. I was quite happy with my overall experience at Hassel Volvo. More
by volvodiva
Employees Worked With
Richard Dixon
June 04, 2012
She is a very friendly knowledgeable and helpful sales person. she answered all of my questions promptly with detail explanation. I was very happy to deal with her. person. she answered all of my questions promptly with detail explanation. I was very happy to deal with her. More
by saeeddarouvar
Employees Worked With
Alexandra Levinas
May 25, 2012
Bought a 2007 Volvo back on Jan 9, 2012. They are great salesman and treat you very good when it comes to selling you a car, but when it comes to getting things done afterward...it's a HASSLE. 1st- they on salesman and treat you very good when it comes to selling you a car, but when it comes to getting things done afterward...it's a HASSLE. 1st- they only had one key for the $27K 2007 61k mile Volvo SUV we bought and would not offer another, not even a valet, instead they sold me on their Passkey Coverage (key insurance @ $299 for 5yrs) which is what they said would be the cost of a new key anyway. They then suggested I give Passkey a call once the coverage was in effect and tell them I lost it to get another at no charge to me (or them)and the benefit was I'd have coverage for lost/stolen/damaged keys for 5yrs. Needless to say I wasn't as good at lying as they were and so their idea didn't work and I still only have one key. 2nd - There was damage to the SUV when purchased and it was written on their "We Owe" to the customer receipt for repair. Well I scheduled the date and time to bring it in as well as a loaner SUV. They told me they would have an SUV loaner for me when I got there because I schedule enough in advance. Drove 2.5 hrs from NJ for a 10:45am appointment through rush hour traffic and when I got there, of course, NO SUV! I was offered a small coupe and get this - a convertible - for me and my 3 young children...lol. What wasn't so funny was the 3 hours I had to wait until they could get another customer to bring in their loaner SUV, on the customer's lunch break and then drive 2.5 hours home, and what did I get for this HASSLE, nothing of course, except directions to where I could get lunch while I waited. Well of course I wasn't surprised, I already bought the car. Side note--So much for the salesman and manager's speeches about how much they pride themselves on customers being part of their "dealership family", after speaking with them for 4 hours straight until approx. 11pm the night I bought the car, they didn't even have a clue who I was walking into the dealership only 2.5 weeks later.3rd - When we picked up the car from being serviced, they hadn't completed all of the repair work, but handed us the car back anyway. After pulling off and stopping at a nearby bank my husband noticed the repair wasn't complete so we had to turn around and go back to the dealership and wait for them to fix it (thanks for the bottled water while we waited!)...what a HASSLE! 4th - Again on our "We Owe" to the customer receipt, they were suppose to give us a replacement DVD remote, but wouldn't you know it, they didn't have any in stock and guess what - almost FIVE months later - I'm still calling them trying to get the remote, no call back from Steve lately and I'm just about tired of calling them. Lesson learned....HASSEL Volvo, now I see where they get their name! More
by grnisze1
May 25, 2012
My sales person Brendan Callender was warm and inviting he understood what I needed he was straight to the point and very gracious. He address my concerns in a very positive manner, great buying experience he understood what I needed he was straight to the point and very gracious. He address my concerns in a very positive manner, great buying experience. Mrs Vivona made the finance process a breeze. This is an A class outfit. many thanks Eric Brendan, First just let me say thank you, for making my automobile purchase with Hassel Volvo of Glen Cove one of the most positive and painless experiences I ever had. As you know the previous weeks experience didn't go so well. Second the driving instructions were perfect, no problems what so ever and I was home by 1:30pm. Again many thanks and have a great weekend!!! More
by austin0404
Employees Worked With
Brendan Callender
May 25, 2012
We recently leased our first Volvo on a whim less than a year ago (xc60). Two days ago I heard a loud popping noise which only disappeared when turning off the air in the car. Previous to this - about 1-2 year ago (xc60). Two days ago I heard a loud popping noise which only disappeared when turning off the air in the car. Previous to this - about 1-2 months prior, there was always a sour smell that came out of the air when it was turned on. My husband called - and they told him that there was no way that we could have a loaner car. So - I drove my car around for 2 days, not knowing if it would further break down - and sweltered in over 90 degree weather. When we brought in the car today - the woman told me to wait inside while she "tried" the car. She promptly came back in and said, "Are you sure it's still broken? I turned it off, then on again and the sound went away. I think it was a twig." My husband arrived and said, let me check again - lo and behold, the large bumping sounds returned when he turned on the air. I have to say - we were considering getting a second Volvo when his Mercedes lease comes up, but after this episode - we will never get another Volvo from this dealer. We don't expect to be lied to and told there are no loaner cars - when clearly there is something faulty with the car which is less than one year old. So much for the "white glove service" they tout when they lease/sell your car (and on their phone line)! More
by No more respect for this Volvo dealer!
Employees Worked With
not named
May 14, 2012
The Hassel dealership and Ken (the sales consultant who assisted us) exceeded our expectations. We had to negotiate a bit to get the price we were willing to pay, but it was painless. Ken was very patien assisted us) exceeded our expectations. We had to negotiate a bit to get the price we were willing to pay, but it was painless. Ken was very patient as we wavered back and forth on decisions like lease vs finance, new vs certified pre owned, and where to get insurance. Ken is very approachable and quickly answered the questions we needed to ask to make the decisions. Ken deserves an award for suffering through our indecisiveness. By the time we drove off with our financed CPO car, we were kidding around with Ken like we were old friends. I would definitely buy another car from Ken. Frank Mastrovito (the general manager) made sure we were well taken care of...his integrity and "make the customer satisfied" attitude permeates through the entire dealership. More
by dglockner
Employees Worked With
Ken Danow
May 10, 2012
I was in the market to replaced my Lexus SUV and I had shopped for an XC60 by Volvo at Hassel. The experience was very good. I had test drove the vehicle and price it out with him. Jean-Luc was very shopped for an XC60 by Volvo at Hassel. The experience was very good. I had test drove the vehicle and price it out with him. Jean-Luc was very friendly and knowledgable. He did not hassle me into a deal. The test driving experience was very helpful. Even after I had asked about a different trim, I was able to test drive an XC60 with performance package upon request. The inventory was very good. And the negotiated price of the car was fair. I end up not getting this vehicle because of my brand loyalty to another company. But if my friends ever asked for a referral to Volvo, I would send them to J-L. More
by Manhasset
Employees Worked With
Jean-Luc Casano
May 09, 2012
Overall experience with Hassel and with Rich was great! My first Volvo and the first time a dealership and salesperson made me feel relaxed and comfortable. No games here.Ready and willing to assist; with My first Volvo and the first time a dealership and salesperson made me feel relaxed and comfortable. No games here.Ready and willing to assist; with patience. I recommend this dealership and Rich! I am beyond happy. :) More
by Triniqueen
Employees Worked With
richard dixon
May 08, 2012
Except for a FedEx glitch, I had a wonderful experience at Hassel Volvo. Everyone made me feel like they were going out of their way for me. Even though this was an older used volvo for my daughter, they m at Hassel Volvo. Everyone made me feel like they were going out of their way for me. Even though this was an older used volvo for my daughter, they made me feel like I was purchasing the most expensive new car on the lot and I was their most important customer. It is my third Volvo and all were purchased at different dealers. This was the best car purchasing experience I have had. I am going to pick my daughter up today in this car that I have purchased for her, I know she will be ecstatic. It was an OUTSTANDING experience and I would like to thank everyone there. I have already recommended them and will continue to do so. More
by comnbak
Employees Worked With
Cary Ann Bruce, Vincent, Anne Marie Vivona
May 04, 2012
Hassel Volvo was the second Volvo dealership we had visited but had not made a decision as yet. And I'm glad we had not until after visiting Hassel Volvo. The reasons we decided to buy from Hassel V visited but had not made a decision as yet. And I'm glad we had not until after visiting Hassel Volvo. The reasons we decided to buy from Hassel Volvo and provide a high rating is because of our dealer Alexandra Levinas who was friendly, professional, knowledgeable, thorough, determined to work hard to satisfy our requirements and to get us the best price possible. She is a hard worker and does what she has to do to get the job done to the satifaction of her customer. There was some difficulty finding the exact car we wanted and some back and forth but in the end, with a little compromise on both sides, thanks to the efforts of Alex, we left as very satisfied customers and would recommend Hassle Volvo to our family and friends. Our overall experience at Hassel Volvo was like being in a stress free zone. One felt taken care of and the quality of work provided was tops. More
by Carol J. Longo
Employees Worked With
Alexandra Levinas
