
Glassman Automotive Group
Southfield, MI
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Service only review: 4. 5. Minus half a star for: expensive $$$ and higher cost (for an oil change and tire rotation and cabin filter change) *compared to the estimate I obta 5. Minus half a star for: expensive $$$ and higher cost (for an oil change and tire rotation and cabin filter change) *compared to the estimate I obtained the week before from the service department there*. I was told the person who gave the initial estimate was "new." They were able to knock down the total price some when I complained and tried to hold them to their estimate: they took off the anti-microbial cabin air filter spray (which I appreciated). They were prompt and on schedule for my scheduled oil change. Customer service was good and professional. They thoroughly evaluated my car (multi point inspection), and found one more thing that genuinely needed maintenance, which I appreciate. Overall a positive experience, and I would use them again for service, even with the hour drive there and higher anticipated cost compared to non dealer oil changes. Waiting room was clean and someone came through to maintain it a few times while I was waiting there. More
JORGE WAS AN ABSOLUTE GEM-VERY ATTENTIVE AND EXPLAINED EVERYTHING-DETAILED . HE ACKNOWLEDGED MY PRE PAID MAINTENANCE RIGHT OFF THE BAT. LAST TIME I HAD TO LET THEM KNOW. EVERYTHING-DETAILED . HE ACKNOWLEDGED MY PRE PAID MAINTENANCE RIGHT OFF THE BAT. LAST TIME I HAD TO LET THEM KNOW. More
Very professional and fast service on my wife's 2020 Hyundai Sonata. Dropped off the car (without appointment) in Thursday afternoon and Monday morning they called that car is fixed. Thanks! Hyundai Sonata. Dropped off the car (without appointment) in Thursday afternoon and Monday morning they called that car is fixed. Thanks! More
Could not get the car I wanted but they got me into a car I love so Thank you Chad for helping me get the car I did not know I wanted you are a good car salesman and thanks for helping me with selling my oth I love so Thank you Chad for helping me get the car I did not know I wanted you are a good car salesman and thanks for helping me with selling my other car my red WRX premium is the best and best sound system I have ever had in a car thanks again More
This was out first car and the service was excellent! Ken was very helpful, patiently answered our questions and guided us throughout the process and after buying the car too! Ken was very helpful, patiently answered our questions and guided us throughout the process and after buying the car too! More
Great staff, quick service, comfortable waiting area. The service area seemed short staffed for the car drop-off but they worked to take of everyone. The service area seemed short staffed for the car drop-off but they worked to take of everyone. More