Glassman Automotive Group

Service interview I am impressed with the warm greeting I get, the respect that is given to me. and the work is always correct, So thank you. I am impressed with the warm greeting I get, the respect that is given to me. and the work is always correct, So thank you. More

Bad Service Experience In early February of this year I discovered that my 2009 Forester was experiencing a very common problem that Subaru's exhibit, misfire due to oi In early February of this year I discovered that my 2009 Forester was experiencing a very common problem that Subaru's exhibit, misfire due to oil leaking into the spark plug wells. Although most won't see this problem until 100K miles, mine started to exhibit it at 75,000 miles. After I researched this issue and found that this was a common problem and a very easy one to correct, basically $50-$60 in parts and a few hours in the garage I thought about doing it myself, but because of the harsh winter in Michigan and the weather forecast not so favorable for temperatures for the week, I decided to take it to Glassman, where I had purchased it, for repair. The day I took my vehicle in I called Glassman in the morning first and explained to the service rep the issue I was having and that I have already confirmed that this was the issue, so I asked for quote to decide if I would have the repair done there. Figuring this was a common issue with Subaru's they should have this service experience and it should be reasonably priced. On the phone the rep quoted my around $450, which seemed a little high for the parts cost, but since it was winter and needed to be done A.S.A.P before further engine damaged occurred, I decided to take it in. Of course when I got there they wanted to sell me other maintenance services, brakes, oil, etc... I told them I have taken care of all those items and didn't need them and that I only wanted the spark plug grommets and valve cover gaskets changed to remedy the current issue. I also told them I didn't need anything else like spark plugs and wires, because I work for a Auto supplier and could get better quality parts for far better pricing. Anyway, I left the dealer with my vehicle so they could confirm the issue and get back to me with the exact pricing. About an hour later they called back and confirmed what I had told them was the issue and with a repair price of over $900, so I asked for what and even though I had told them earlier, they still priced in oil, oil change, spark plugs and wires. I asked them to please re-quote for just the grommets and gaskets, which is only about $60 in parts. About 15 minutes later they called back with a price of $720. Again I asked if that was correct and the service rep even confirmed that it was just the grommets and gaskets and that the part price was around $60 and the rest was labor. I told them that was ridiculous for a 2-3 hour job and that I would be coming to pickup my vehicle. When I arrived to pickup my vehicle they charged me $111 as a diagnostic fee, for something that took them all of about 10 minutes to check, the reason I know this, because I did the same thing the night before and that's all it took me. Just to note, Sellers Subaru only charges $50 diagnostic fee. I ended up doing the repair my self in a cold garage, and for my first time only took me about 3.5hrs and $60 in parts. Needless to say I will never be going back to Glassman again for service or purchase. One note, during this whole process I was very cordial to any rep that I talked to, I never lost my temper and I even explained that I work in the Automotive field and have experience working on cars. I still felt like they were trying to take advantage of me, or didn't want my business. More

Good job and then some 16 wheeler had its back wheels create a very large pothole with sharp edges immediately in front of my Hyundai. When I finally got the vehicle to the 16 wheeler had its back wheels create a very large pothole with sharp edges immediately in front of my Hyundai. When I finally got the vehicle to the side of the road I had the two right side tires shredded, the wheels bent, the shields torn off and the right fog light destroyed. It was towed to Glassman Hyundai service. After getting approval from my insurance carrier, with a big assist from the Glassman service staff, I had approval for all the needed repairs. The work done was fast, complete and, most importantly, done well. My car is back to its prior status and running well. Nice job done by all at Glassman. More

Absolutely Outstanding purchasing Experience! Today I drove out of the Glassman Subaru showroom in my brand new Subaru Legacy! My husband had a difficult surgery last week and has been recouperat Today I drove out of the Glassman Subaru showroom in my brand new Subaru Legacy! My husband had a difficult surgery last week and has been recouperating since. He has been in pain, worried about unexpected results he has experienced secondary to the surgery, etc. I have never purchased a car alone, however, my car was totaled last week prior to his surgery. Needless to say, this confluence of events has been more than a litle stressful. We did a ton of legwork via computer over the last week. I was barely able to recall who I spoke with, what dealership they were from, and what I was quoted. Eventually Tom and I connected and he was amazing. The experience couldn't have been smoother or more pleasant. He has the patience of a saint. Even once we thought we had made our selection and he had run the final numbers he didn't hesitate to circle back to the various model options and run the numbers once again in response to my second guessing my choice. I would recommend him to anyone and everyone I know without question. I believe George helped me finalize the paperwork. He was so funny and, more importantly, generous with his time and information. Sometimes it's hard to know the right questions to ask. He didn't wait for me to ask...he just ran through a plethora of invaluable information which was invaluable. Tom and George, your services were very much appreciated, and won't be forgotten. You've earned a loyal customer. More

I contacted Glassman Subaru via website , it was quick and easy to do . Within a hour or so I received a phone call from Glassman Subaru and made a appointment to test drive a Subaru Outback the very next and easy to do . Within a hour or so I received a phone call from Glassman Subaru and made a appointment to test drive a Subaru Outback the very next Saturday . During my visit on Saturday March 1st I test drove the Outback . I explained to Michael Beach that I was going to purchase a car in the next month or so and needed to test drive some other brands before I made up my mind . 2 points that are very important to me as a customer : 1)Michael was very understanding and did not try to pressure me at all , which I really appreciated. 2)When I decided to buy the Outback Michael had everything lined up so that I spent less than one hour the day I purchased/picked up the car . These 2 points made my Subaru purchase a very good experience . More

My family and I have been customers of the Glassman Automotive Group for well over 30 years and each great experience has kept us coming back. Today 's experience was just as wonderful! I did not exp Automotive Group for well over 30 years and each great experience has kept us coming back. Today 's experience was just as wonderful! I did not expect to purchase a vehicle today, but my salesman, Tom Kalmeta, truly went out of his way to make this happen for me, and I am so very grateful. Also, their service department deserves kudos for the fine customer service and workmanship they provide . Sincerely Ronnie Korelitz More

I purchased my Hyundai from another dealer which was extremely far from my home. My SUV needed service and Glassman was closer so that's where it went. I had some issues that were solved by very profess extremely far from my home. My SUV needed service and Glassman was closer so that's where it went. I had some issues that were solved by very professional and courteous service people. Sandy and Stephanie were so professional and courteous even when I was very discouraged by my service at the other dealership. Because of the care and respect I received from the Glassman staff, I will be doing all of my repairs and business with Glassman. I have also recommended that my daughter who is a Hyundai owner, that she use Glassman for all of her service needs. There was also a service person named Jason who was the highlight of my day. When I arrived first thing in the morning I expected things to be a little sluggish. Jason was very enlightening and refreshing at the start of the day. I trusted leaving my car in his hands. They keep you posted on how things are coming along with your vehicle. They just have overall great customer service! More

Stephanie is absolutely great! I had a Kia prior to my Subaru and have always had wonderful customer service from her. She is the reason I stay with Glassman service. Subaru and have always had wonderful customer service from her. She is the reason I stay with Glassman service. More

Michael Koontz was my salesperson and I am so glad. His dedication to my complete satisfaction deserves much kudos. I came in with a list of things I wanted concerning my new vehicle and an exceptional am dedication to my complete satisfaction deserves much kudos. I came in with a list of things I wanted concerning my new vehicle and an exceptional amount of questions. Michael was extremely patient and understanding of my needs. Not one time did he make me feel uncomfortable or rushed; whatever time I needed that’s the time he spent with me. I was in the showroom 4 times before purchase of my new vehicle and each time Michael greeted me with enthusiasm and genuine professionalism. Needless to say, my new vehicle a 2014 Kia Sportage EX is an absolute joy to drive and a lot of my joy I grant to Michael because he made sure I was extremely knowledgeable about my vehicle before I left the lot. He worked very hard for me and I really appreciate his efforts. Including my new vehicle I have acquired 5 vehicles from Glassman and a large reason is due to the customer service and consideration from salespersons such as Michael Koontz. Glassman is hands down “awesome” and I have enjoyed every experience and will continue to do business with this outstanding dealership. More

Michael was professional, upfront, knowledgeable and trustworthy. I visited Michael first (but didn't get a quote on my Kia) where I learned all about the Subarus. With due diligence, I visited anothe trustworthy. I visited Michael first (but didn't get a quote on my Kia) where I learned all about the Subarus. With due diligence, I visited another Subaru dealer where I was low-balled on a trade in. After checking out both the Forester and Outback and getting pricing I considered just getting snow tires for my current car so I let Michael know this just wasn't the right time to purchase. He was polite and understanding. A week later, after doing the math on tires and with Michael's pointer that "I had only 7k miles before my current car could be resold as Certified", I was back in contact with Michael and I feel like we both came out ahead on the sale. Love my new Subaru. Would definitely recommend Glassman and Michael Beach. More