Glanzmann Subaru

Great follow up tech advise Today my wife and I met with Eric Tsing, a tech concierge at Glanzmann Subaru as part of the Love Encore program. Eric accompanied us to our 2019 Today my wife and I met with Eric Tsing, a tech concierge at Glanzmann Subaru as part of the Love Encore program. Eric accompanied us to our 2019 Forester and quickly answered all of our questions. Eric also informed us of several features that we were previously unaware of. We feel that Eric did an excellent job and reinforced our feeling that we made a smart decision when we purchased our Subaru from Glanzmann. More

Got there around 6:00 pm with a battery problem Chris Waldron listened to me discuss my issue with my car. Within an hour the problem was fixed. In addition, they updated some of the software and Chris Waldron listened to me discuss my issue with my car. Within an hour the problem was fixed. In addition, they updated some of the software and even washed the car. Since the car was still under warranty, there was no charge. I have a great local auto repair shop that I use for routine maintenance such as an oil change, so I do not take my car to Glanzmann often. Getting to Jenkintown is a little inconvenient, but anytime I have had to go to Glanzmann for service, they have done an outstanding job. More

A good outcome A tricky situation with a part installation - handled perfectly by all involved. I was listened to, provided options, given time to make an informe A tricky situation with a part installation - handled perfectly by all involved. I was listened to, provided options, given time to make an informed decision, and was always treated in a kind, professional manner. The resulting work - exactly what I wanted. Well done! Thanks to all, and an additional appreciation for the patience and flexibility shown by SM. More

Wonderful Experience I was looking very specifically for a certain certified Subaru Outback, and I happened to find exactly what I wanted at Glanzmann Subaru. Steve was su I was looking very specifically for a certain certified Subaru Outback, and I happened to find exactly what I wanted at Glanzmann Subaru. Steve was super friendly and helpful, and he was great at handling all the questions from my dad (he likes to look out for me, haha). The whole purchasing process was very smooth, and everyone at Glanzmann was so nice. I live in New Jersey, so there was some extra work involved with transferring states, but they all made it very easy. The car had only been listed online for a couple of days when I went up for a test drive, so it hadn't been detailed yet and was pretty dirty. I came back a few days later to pick up the car, and it was absolutely spotless! The garage did a fantastic job. Steve sat with me before I drove off in the car, and showed me every single thing in the car and how to work it. Overall, this was probably the best car buying experience ever! I should also add that this whole transaction took place within a few days before and after Christmas Day, and we didn't have one single delay or issue. Thank you Steve and everyone at Glanzmann! More

Demonstration of new technology in Forester. Erick was very knowledgeable and communicated well the new features in my 2019 Forester, which is quite different from my 2017 Outback. Thanks for gr Erick was very knowledgeable and communicated well the new features in my 2019 Forester, which is quite different from my 2017 Outback. Thanks for great experience (and gift card to Wawa). More

Great customer service Great customer service. Dan Geist was outstanding in helping to solve my service problem. Chris was very helpful in getting my car serviced and back a Great customer service. Dan Geist was outstanding in helping to solve my service problem. Chris was very helpful in getting my car serviced and back as quickly as possible the day of my appointment More

Friendly, Personal Service Tyler was very friendly, responsive, and personable. He reviewed the details of the complimentary vehicle inspection, but he was not pushy with any ad Tyler was very friendly, responsive, and personable. He reviewed the details of the complimentary vehicle inspection, but he was not pushy with any additional services. He was attentive and pointed out that the vehicle was under warranty, offering that I contact them with any further issues, I.e. if a lamp goes out. More

Grateful to Chris W. Chris Waldron has been my Service Advisor a few times now and is always not only professional but also thorough and really helpful. He goes above and Chris Waldron has been my Service Advisor a few times now and is always not only professional but also thorough and really helpful. He goes above and beyond to keep you posted on the progress of the service and go through the different steps. I also want to take this opportunity to thank Dan Geist for keeping the family feel of Glanzmann, despite some massive changes and turnovers during the past few years. More

Very helpful, knowledgeable, and responsive Julie was extremely competent and provided quick follow-up with complete answers to all questions. Philip was knowledgeable and thorough. Both wer Julie was extremely competent and provided quick follow-up with complete answers to all questions. Philip was knowledgeable and thorough. Both were helpful in finding exactly the car we wanted. Eric provided a very clear and easily understood introduction to the many new features of the car, especially the safety measures. We appreciated his patience! More

Tire warning was on. They took me w/o appt. I always am pleased with service dept. friendly and get job done. I had screw in tire they took me with no appt. got the tire replaced and took care I always am pleased with service dept. friendly and get job done. I had screw in tire they took me with no appt. got the tire replaced and took care of air bag recall while they had car. More