Glanzmann Subaru

Brought my car in to be serviced. Chris was very nice, helpful and kept in contact with me throughout the day. The bill was as he told me it would be. Very satisfied with my service. helpful and kept in contact with me throughout the day. The bill was as he told me it would be. Very satisfied with my service. More

In for 60000 mi service and inspection.This was during In for 60000 mi service and inspection. This was during corvid 19 pendemic and the service was very prepared in produres for safety of customers and In for 60000 mi service and inspection. This was during corvid 19 pendemic and the service was very prepared in produres for safety of customers and employees. Provided loaner vehicle. Inspection revealed some major work and Chris helped me defer some of the 60000 work to cover the unexpected cost. Only issue was that I had to schedule the appointment too far in advance. They are always very busy so I guest that is a good point in a reliable organization. More

Incompetent Technicians, Dangerous Mistakes - TWICE! Very disappointed in the quality of the work at Glanzmann. I've only been here twice and had two negative/dangerous experiences with the Service Depar Very disappointed in the quality of the work at Glanzmann. I've only been here twice and had two negative/dangerous experiences with the Service Department. Negative Experience 1 - The first time I came here was last year for an oil change/tire rotation. I choice to go to the dealership to get the extra service of a professional safety inspection from trusted experts. I didn't need an appointment, which was very convenient, and they were able to take my car right away for service. After completion, as I started driving away I heard a whirring sound coming from the front driver's side and noticed the car's handling seemed off. I brought it back, explaining that the noise wasn't occurring before I came in, insisting they take a second look at it. They said they would. After a few back and forths between the customer service rep and the technician, she came over to me and said, "The lug nuts were not tightened to spec", downplaying the incident. This is a pretty serious oversight. The wheel could have fallen off and caused an accident. In the days following up, I was bombarded with calls, texts, and emails about how my service was and to schedule another, but they never admitted fault for tried to make any reparations. I now get my oil changes/rotations done elsewhere for much cheaper and without issue. Negative Experience 2 - This week, I brought my car in for another service: an airbag recall by the manufacturer, covered under warranty. While I was here, I decided to add in 60,000 mi maintenance service as well. Even though I had a negative experience with Glanzman last time, I chalked it up to a fluke and decided to give them another chance since they have such a good online reputation and generally have pleasant people manning the desk. I dropped the car off, and they called me back the following day, saying that during the the safety inspection, they noticed my serpentine belt was cracked and suggested get it replaced. I agreed, since this is also the type of thing that could cause a pretty serious accident. I called later that afternoon to check in when the car would be ready for pick-up. They said it was ready now, at about 4:30 pm though they closed at 5. When the service was completed, I knew I would be late picking it up and didn't want to keep them waiting after hours or to come back the next day since I had work, so I asked them to close out my account and leave the key. When I got there, I started my car and immediately heard a slapping sound coming from the engine. I opened the hood, and found the new serpentine belt had torn and pieces of it were slapping around under the hood (See photos). I don't know how anyone could have missed that, it was pretty loud! Since it was after hours, no one was in the building or available to answer the phone. I detailed the incident and sent photos to the Service Department's customer line via text. I did not feel comfortable driving the car home and left it in the lot until I can get a hold of someone. I'm pretty upset that 2/2 every time I've been to Glanzmann there has been an egregious error performed on my car. Both times, the car was in worse condition driving away than when I had pulled in. I can't trust the work or attention to detail of the service technicians here. They should probably be audited by Subaru. I've paid my bill in full and don't know what they are going to do to make it up to me. Safety is priceless and I don't think they own up to the seriousness of their mistakes. More

Chris did a great job in servicing me on 2/17/2020. Made sure I was comfy and satified during my wait, checked on and updated me throughout entire process. Thanx Chris sure I was comfy and satified during my wait, checked on and updated me throughout entire process. Thanx Chris More

Came in for an oil change Very fast service and the staff very friendly and helpful. Usually come on Saturday but tried mid week and the wait time was great staff very friendly and helpful. Usually come on Saturday but tried mid week and the wait time was great More

Wonderful sevice in every way Everything about my dealing with Jenkintown Glansmann Subaru was so much better than I experienced at any other dealership. My salesman, Phi Hanl, Everything about my dealing with Jenkintown Glansmann Subaru was so much better than I experienced at any other dealership. My salesman, Phi Hanl, was courteous, informative, not high pressure and easy to talk to. Then I went for my instructions from the concierge, Erick Taing. Wow. An hour of such patience. All this technology is new to me but Erick patiently explained everything and said I could return at any time. Best of all -- I love my Subaru. I feel very safe and protected. I highly recommend this agency, Phil and Erick. Caryl Levin More

Another great experience at Glanzmann Subaru. Went in for an oil change and wiper blades. The service was fast & friendly. And, the wipers were under my warranty!! for an oil change and wiper blades. The service was fast & friendly. And, the wipers were under my warranty!! More

My experience was great. Service providers were pleasant and professional. The work was done in a timely manner. And my car was returned to me clean! and professional. The work was done in a timely manner. And my car was returned to me clean! More

I had a great expierance in the service departmen. Everyone was helpful and professional. They always take the time to explain everything to me, and check for any recalls on my car to make sure I am 1 Everyone was helpful and professional. They always take the time to explain everything to me, and check for any recalls on my car to make sure I am 100% safe. More

As always, with this facility, I find myself not only well served, but welcome. The staff here are efficient, courteous, helpful, and run a spotless facility. well served, but welcome. The staff here are efficient, courteous, helpful, and run a spotless facility. More