Gladstone Mitsubishi

I’ve purchased maybe 8 cars in my lifetime and this lil Mitsubishi off Gladstone was truly my best experience! I casually put in an inquiry not thinking much of it and Lance was prompt in getting back t Mitsubishi off Gladstone was truly my best experience! I casually put in an inquiry not thinking much of it and Lance was prompt in getting back to me in such a no pressure way. Now, I don’t know how common this is, but he let me test drive at my home and drove the car to me! He informed me all the little quirks of driving an EV and even pointed out the dings of the used car so that I wouldn’t be surprised! Lance was informative and felt like I was just hanging out with a friend - I forgot I was buying! I had some issues installing a charger and his supervisor, Matt, sent me THREE electrician’s numbers! He did my numbers via text and also we exchanged a few short low pressure calls. I had a very short window to pick up the car and he gathered my info remotely, so when I arrived, the paperwork was ready and I was on the road in 20 minutes! Brandon in finance was informative and not pushy and had some great stories as well. I can’t do enough for thank them for the EASIEST, MOST CONVENIENT buying experience I’ve had in a long time! More

Christian was an outstanding and very friendly salesperson. He went above and beyond by giving me a ride to and from the dealership so I would not have to get an Uber! Great service very patient salesperson. He went above and beyond by giving me a ride to and from the dealership so I would not have to get an Uber! Great service very patient and not pushy More

My experience at Gladstone Mitsubishi was fantastic, thanks to Shea's excellent customer service. They were friendly, knowledgeable, and made buying my Mitsubishi smooth and enjoyable. I highly recommen thanks to Shea's excellent customer service. They were friendly, knowledgeable, and made buying my Mitsubishi smooth and enjoyable. I highly recommend Shea and the team at Gladstone Mitsubishi! More

Stay away if you don’t want to be scammed. Gladstone Mitsubishi sold us an electric car with the promise of delivering the next day and including a charger. They claimed that the 100+ point in Gladstone Mitsubishi sold us an electric car with the promise of delivering the next day and including a charger. They claimed that the 100+ point inspection showed all parts in good working order. When we signed, they changed the delivery date to 2 weeks later, then delivered the car dead without a charger so we couldn’t use it, leaving us with 1 vehicle and 2 commutes for days. After we finally got a charger, the charger port didn’t work, and the touch screen that operates all major functions on the car stopped working within a few days. To each major issue that arose, the finance manager Shay claimed there was nothing he could do, which is patently untrue. I’ve purchased dozens of vehicles in my life. This is the single time I’ve experienced this kind of stereotypically dishonest “used car salesman” behavior. If you don’t want to be cheated, stay far away from Gladstone Mitsubishi. More

Debbie was amazing! ! Great people and great customer service!! Thank you for everything! Love you guys ! Great people and great customer service!! Thank you for everything! Love you guys More

Well this place is a scam . They sold me and my wife a 2016 f350 40 minutes after leaving the check engine light came on I called them they said the would fix it . So before I t They sold me and my wife a 2016 f350 40 minutes after leaving the check engine light came on I called them they said the would fix it . So before I took it back there I went and had the check engine scanned so I knew what was wrong .when I got it back I showed them and they said they would fix it . But what they did was take to a tune shop and reset the light they had it for a week and I asked several times where is it they said they didn't know when they did .then they called and said it was fixed again. I'm sure you can guess yep the engine light came on again I took it to a shop to see what was wrong and they told that the fuel injector number 4 number 7 number were no good and the rest were going bad at the end I had to pay 6k to get me truck on the road Danny,Brandon are scammers and this dealership rips honest work people off I've tried several times to call them and always there not available worst company to ever deal with they will lie to your face DO NOT GO TO GLADSTONE MITSUBISHI EVER!!!!!!! xxxxxxxx 1 More

It was my first time buying a car so I was pretty stressed, Paysen made it about as easy of a process as possible, would highly recommend stressed, Paysen made it about as easy of a process as possible, would highly recommend More

Found the exact vehicle I wanted (2021 Toyota Highlander Hybrid Limited) in the exact color and equipment I needed on their website. I spoke to Brandon Coulter and we agreed on a trade in value and price o Hybrid Limited) in the exact color and equipment I needed on their website. I spoke to Brandon Coulter and we agreed on a trade in value and price on 3/19/2024. So far, so good. I then received electronic paperwork that included a trade in value of $500 less than agreed without any explanation whatsoever. I called and told them I wasn't going to sign the deal as it was not what we agreed to. He put me on hold and then came back and said they would make the change. I received a second set of paperwork with the right trade in value from someone named Christian Williams who claimed to be a "Finance Manager". The second set of paperwork included the appropriate Sales Tax for WA where I need to register my car, and we agreed I would pick it up on 3/24/2024. I picked it up and before I could leave, I was asked to sign a third set of paperwork - they indicated the state wants a 'wet signature' on the documents - no copy was given to me. I've asked multiple times for a copy of the "wet signature" documents and have yet to receive them. The temporary tag on the back window expired 3/16/2024 and it is now 3/18/2024 and I do not have my WA registration or plates. So I have a car I bought in OR that I cannot drive legally in WA state because of the incompetence of Gladstone Mitsubishi. From what I can tell, they charged me ~$2900 for Sales Tax and the DOL estimate I got to register it was a little over $2200 so I am expecting someone to refund me the difference as the ~$2900 was included in my financing. Every time I call I get someone different who gives me a different answer that is less than helpful. This dealership is the worst of the worse and if I hadn't found the exact vehicle I wanted, I would have walked away. Untrustworthy car dealer. More

Kilo was very friendly and professional. He made my Mom's car buying experience stress free. We highly recommend Kilo for your car buying guide, he's very knowledgeable, kind and respectful. He made my Mom's car buying experience stress free. We highly recommend Kilo for your car buying guide, he's very knowledgeable, kind and respectful. More

NOT A GOOD PLACE TO BUY A VEHICLE The cars and trucks look good, that's because they try to polish and hide the damage. I bought a nearly new F150. it was shined up pretty good, but after i bought it, i look good, that's because they try to polish and hide the damage. I bought a nearly new F150. it was shined up pretty good, but after i bought it, i had it detailed. it was determined that the paint was nearly buffed thru trying to hide the damage. Gladstone Mitsubishi practices the same underhanded methods as would be found at dealerships on 82nd. More