Gladstone Dodge Chrysler Jeep Ram

Misdiagnosed I'm writing this review only to help improve the dealership service department. I have had 6 Dodge Caravans over the years. I currently have a 2012 Gr I'm writing this review only to help improve the dealership service department. I have had 6 Dodge Caravans over the years. I currently have a 2012 Grand Caravan & 2017 Grand Caravan. I brought my 2012 into the shop with a knocking on the front drivers side of the van. The tech said the struts needed replaced along with the brakes and alignment for $1500. I didn't have the funds to justify this repair. I went ahead and replacement the struts and brakes myself. Now after the repair I still have the knocking noise. I took it into Firestone for an alignment and they said the front lower Ball Joints along with the Sway Bar Link kit needs replaced for $1634.10. My disappointment comes from monies that were spent for no reason. I received a call 2 days ago asking me if I was going to bring the van back for repair. I told the gentleman of my disappointment and he said he would forward to service manager. After 2 days I haven't heard a thing. Stay tuned and I will follow up this review if anyone contacts me from the dealership. More

Disappointed with the service department & staff. Dropped off my 2013 Chrysler Town & Country minivan that was having an emergency brake issue. Was told that I would be called with an analysis and co Dropped off my 2013 Chrysler Town & Country minivan that was having an emergency brake issue. Was told that I would be called with an analysis and cost of repairs. I waited and waited for a call back, and a few hours later I called to check on the vehicle. Was told what the problem was, but the service representative said he had to get details on cost & time to get it repaired. After waiting again another couple of hours for a return call, I had to call again. This was terrible follow-up & communication. When I did get the cost of the repair, it just seemed VERY expensive --- which included the analysis of the problem, it was going to cost around $500. I decided to go to a private automobile shop to get the repair done. My last complaint has to do with the customer waiting area. I would recommend that the owners/management of Gladstone Dodge take a look at Jay Wolfe Toyota on Prairie View Road to see how a customer waiting area should/could be. The customer waiting area at Gladstone Dodge is shameful. More

Helped us get back on the road. Our Chrysler broke down while in Kansas City. The dealership was very helpful and accommodating, from being checked in to getting our car fixed. Sonny Our Chrysler broke down while in Kansas City. The dealership was very helpful and accommodating, from being checked in to getting our car fixed. Sonny and Colby were very caring and professional. I have two new heroes. More

Billed over the estimate Before I start I would like to point out my service adviser was extremely helpful, honest, and on top of the game. This review is directed towards ma Before I start I would like to point out my service adviser was extremely helpful, honest, and on top of the game. This review is directed towards management and their customer service department. I was quoted 180.00 on my service for my 16 Jeep Cherokee. We both agreed on this price. My service adviser was out of the office when I picked my vehicle up. I was getting billed 264.80. With customers behind me and my service adviser being out I decided to pay this and I would collect it on the back end. Fast forward 2 weeks and 4 emails (2 of which directly to the service manager) and I have yet to receive a single response. This is unacceptable. I would ok with one missed form of communication. Things happen, I understand that. 4 emails with zero communication in response, even something to let me know this was being worked on shows a complete lack of organization. I even offered the dealership the opportunity to correct this before filing a negative review. Still no response. For this reason I would not recommend this dealership, and I will be returning to Olathe Dodge for all my future service/car buying needs. More

Horrible Service Very few parts in stock. Did not even have the tires in stock. Dropped off on a Saturday morning, promised by end of following week; ten days later th Very few parts in stock. Did not even have the tires in stock. Dropped off on a Saturday morning, promised by end of following week; ten days later they finially completed installing 4 tires and a window regulator (to raise and lower electric window). With the car being a Chrysler product I would think they would be able to service. I would not recommend this service center. More

ASK FOR MORGAN RUSSELL THE SALES REP…TREATED RIGHT! Compass & Cherokee, both went smooth, best deal, no jive, don’t waste time w/others trying to get a deal like i did, cut to the chase call this guy. Compass & Cherokee, both went smooth, best deal, no jive, don’t waste time w/others trying to get a deal like i did, cut to the chase call this guy. More

I would not buy a car here I would not buy a vehicle from Gladstone Dodge. We had negotiated a deal with Dylan and he agreed to throw in some accessories for $800. Before we d I would not buy a vehicle from Gladstone Dodge. We had negotiated a deal with Dylan and he agreed to throw in some accessories for $800. Before we drove back in I spoke to him on the phone to confirm everything and I told him on principle the accessories had to be part of the deal since he made that offer. I was confirming this because he had waive red back and forth after originally offering it. He told me he would not lose the deal over that. When we arrived to complete the paperwork his manager, Bobby, came out to tell us that was not happening, yelled at us as we got up to walk out and was extremely rude telling us we were the ones blowing they deal among many other things. He was very disrespectful. More

Rip-off/ Trying to steal money for services not done Purchase an 18 Ram 2500 with it I purchased the bed liner and the master shield for $1700 and its been over 2 months and 3 trips and its still hasn't Purchase an 18 Ram 2500 with it I purchased the bed liner and the master shield for $1700 and its been over 2 months and 3 trips and its still hasn't been done, I have actually had to file a compliant with the State Attorney Generals Office in the State of MO and planning to take them to small claims court if a refund isn't issues So beware once you purchase your vehicle your just another sucker also don't believe I am the only one this has happened to I never got the survey for Ram either and you should when you purchase new, so I would definitely stay clear if you wanna save time and money look else where More

Great Bought a car the salesman undre came in on his day off and stayed till well after close till I drove out of there great service Bought a car the salesman undre came in on his day off and stayed till well after close till I drove out of there great service More

They gave us priority treatment and work was excellent. My son and I were on our way from Arizona to Illinois when we experienced transmission trouble. We were able to drive to Gladstone at 7:00AM. Mike Fis My son and I were on our way from Arizona to Illinois when we experienced transmission trouble. We were able to drive to Gladstone at 7:00AM. Mike Fisher greeted us. We explained the transmission problem and that we had to get to Illinois as quickly as possible. Mike assigned our van to a technician rught away even though we hadn't an appointment scheduled. He understood the circumstances and went out of his way to be helpful. It was a five hour job to make the repairs and Mike had us back on the road by lunchtime. We couldn't have anticipated such great service on a moments notice. GREAT JOB Mike and crew! More