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Gladstone Dodge Chrysler Jeep Ram
Gladstone, MO
254 Reviews
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Showing 254 reviews
March 04, 2021
Terrible culture and sales practices. Out of state buyer and have a signed agreement and paid a deposit on a TRX...............paying a $10k premium for a Launch Edition. Troy and Adam sold the vehicle to and have a signed agreement and paid a deposit on a TRX...............paying a $10k premium for a Launch Edition. Troy and Adam sold the vehicle to someone else for more money and then lied to me about what happened blaming on a snafu with the VIN. Adam says my agreement is not binding when it clearly states on the bottom that after dealership signature it is binding. Just a dumb thing to say. He is not a person of integrity. My legal counsel states it is not worth fighting that as I could obtain a judgement for the contract breach; the cost involved from a distance would be prohibitive. Heck, even a simple arbitrator would rule in my favor. I could sue for the cost difference in purchasing elsewhere, the hassle and legal fees but found the same vehicle elsewhere $5k less so I cannot show I have actually been damaged financially. In short, this is not a reputable business staffed with people of integrity at least not these two. Buy elsewhere and save yourself the frustration. I am not saying all the people involved with this dealership are bad people, but Troy and Adam did not display any strong moral values or integrity in my dealings with them. The salesman Tony was fine and was not involved in the deceptive sales practices from what I can tell. If you choose to do business with this dealership, I certainly hope you are treated better than I was and that you experience is a favorable one. Mine was not. More
by loanwolf
Employees Worked With
Troy, Adam & Tony
February 04, 2021
I went to Gladstone Dodge and worked with my salesman, Kyle Kolbe. Gladstone Dodge gave me what I needed for my trade and I also bought a car that was sold below Kelly Blue Book. Kyle and Gladstone Dod Kyle Kolbe. Gladstone Dodge gave me what I needed for my trade and I also bought a car that was sold below Kelly Blue Book. Kyle and Gladstone Dodge are super friendly and made the buying experience fun! Our purchase agreement process only took an hour, fanatastic! More
by Happy at Gladstone Dodge
Employees Worked With
Kyle Kolbe
January 21, 2021
Everything went great all the way from speaking with sales, the manager, and the financial team in trading-in and purchasing a new vehicle! Kyle was very friendly and made sure all expectations were met sales, the manager, and the financial team in trading-in and purchasing a new vehicle! Kyle was very friendly and made sure all expectations were met! More
by Espore
Employees Worked With
Kyle Kolbe, Mark, & Troy Reichle
December 07, 2020
Words can’t describe the frustration. Sales rep cared about us long enough to make a sale. Promised couple free oil changes which can’t even get ahold of them to make that happen. Pulled a fast one on us about us long enough to make a sale. Promised couple free oil changes which can’t even get ahold of them to make that happen. Pulled a fast one on us which I later discovered. Basically truck we wanted was damaged and they went and got a different truck for us. 180 miles isn’t new anymore and this other truck was sold at the same negotiated price with less options. Yes my fault, should of checked all those details over and not been so trusting. Finance poet work was delayed. Claimed was an it problem. I claim bs. Multiple times did I try calling and emailing without response. Had to waste 3/4 of a day to drive 2 hours there, 2 hours back to get the stuff done. kberall, I wouldn’t give 1 star. More
by Zshirley2009
Employees Worked With
Isaiah and butch in finance
November 25, 2020
We bought a used 2020 RAM over the weekend. The service we received at Gladstone was awesome. Are salesman Kyle, was friendly and helpful making it a pleasant experience. Thank you Kyle, and your team! we received at Gladstone was awesome. Are salesman Kyle, was friendly and helpful making it a pleasant experience. Thank you Kyle, and your team! More
by Jesus
Employees Worked With
Kyle Kolbe
September 21, 2020
I bought a used 2500 ram 2018! We had to rebuild the transmission! The service dept was very helpful and the Salesman Scott also was very helpful! transmission! The service dept was very helpful and the Salesman Scott also was very helpful! More
by jawfamj1949 Jack
Employees Worked With
Scott
August 04, 2020
I can not say enough about the wonderful service I was provided with by Kyle! I went in knowing exactly what I wanted and he helped me reach my monthly payment goal on 2020 Jeep Grand Cherokee trail hawk. provided with by Kyle! I went in knowing exactly what I wanted and he helped me reach my monthly payment goal on 2020 Jeep Grand Cherokee trail hawk. And I can not say enough about how polite and personable he was! Thank you Kyle, for making my jeep buying experience so pleasant! The whole team made me feel important and celebrated the new car with me! Thank you thank you. More
by ShelbiJohnson
Employees Worked With
Kyle kolbe
June 27, 2020
OMG I cant say enough. Kyle was so great to help me get out of a bad situation with my old jeep and into a brand new 2020 Jeep. I love my new car and the service that I received was excellent the whole tea out of a bad situation with my old jeep and into a brand new 2020 Jeep. I love my new car and the service that I received was excellent the whole team is great. Thank you so much! More
by Beth
Employees Worked With
Kyle
May 15, 2020
They made it Easy My wife and I were shopping for a Dodge Grand Caravan and after we shopped and contacted other Dodge dealers in NW Missouri...we went to Gladstone Dod My wife and I were shopping for a Dodge Grand Caravan and after we shopped and contacted other Dodge dealers in NW Missouri...we went to Gladstone Dodge based upon what we found in their inventory online . We knew which van(s) that we wanted to look at and we worked with Kyle Kobe of their sales staff. Unlike a couple of other dealers that we had contacted.... We felt that every phase of the process was straight forward & honest.... at no time did we feel that there was any "bait & switch" or any other deceptive tactics in use. Kyle is a young man with integrity and I highly recommend him and Gladstone Dodge when you want to buy a car. More
by M. Walter
Employees Worked With
Kyle Kobe
