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Gladstone Dodge Chrysler Jeep Ram

Gladstone, MO

2.5
254 Reviews

5610 North Oak Trafficway

Gladstone, MO

64118

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Showing 254 reviews

November 05, 2021

Great Sales and Service experience at Gladstone Dodge Chrysler Jeep Ram. We purchased a 2016 Ram 2500 Crew Cab 6.4L 4WD certified pre-owned vehicle and had great Sales and Service from the entire Gladsto More

by MarkBrumitt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Grogg (Sales), Shawn Siegel (Sales), Troy Reichle (Sales Manager), Troy TD Shaw (Sales Manager), Kyle Kolbe (Aftermarket Manager) Butch Lewis (Finance Manager), Josh Gouldsmith (Parts Manager), Rachel and Jordan (Service Advisors)
October 09, 2021

I always have an excellent experience I Gladstone dodge especially with Rachel and with the help of Alton you guys rock keep up the good work. I will always bring my truck to you guys to be worked on. Glad More

by Nourse3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel West
September 30, 2021

I am beyond displeased and aggravated with this dealership. I bought a 2014 Jeep patriot about four years ago with less than 20,000 miles on it. I came in today to try to trade it in and they won’t More

by Teebox28
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anderson Foster, Tim Doherty, Mike Hawes, Troy Pratt, Russell Bell
August 20, 2021

I really wish I could give no stars because they are not worth the one star or even negative stars. The absolute worse experience in customer service, all about the money. I have a lemon that I was sold at More

by kcjerzgurl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Hawes
Aug 23, 2021 -

Gladstone Dodge Chrysler Jeep Ram responded

kcjerzgurl it would be nice to know who you are so we can address your concerns. If you wish to hide so be it.

August 18, 2021

Nice when they make a sale. Go in for an oil change and 2 1/2 hours later finally done. No updates or communication it would lake that long. Mentioned it to manager Jordan, he did not care. They got their mo More

by Rhamilton1525
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan
Aug 23, 2021 -

Gladstone Dodge Chrysler Jeep Ram responded

Rhamilton1525 much like most businesses this year we are very short staffed and having issues keeping enough on duty to complete everything as fast as we would like.

Aug 23, 2021 -

Rhamilton1525 responded

I understand however you can always communicate with the customer the extra time expected or taking instead of brushing it off.

May 21, 2021

I feel like it was a one night stand. They loved me while I was there, then I tried calling them and no one would call me back. Finally called the GM (after no response in 3-4 weeks) and he responded (the ne More

by terry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anderson Foster
May 09, 2021

Morgan R was great! He was not pushy with a sale and did not talk too much. He was knowledgeable and knew the inventory. Butch in finance stuck to the payment we needed and didn’t try pushing up sale More

by QuincyTaylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Russell
May 11, 2021 -

Gladstone Dodge Chrysler Jeep Ram responded

Thanks so much for the review, Quincy Taylor! Feel free to text this number any time and we'll respond ASAP.

April 26, 2021

Saw a add if you bought three tires youget one for a dollar so I took the old Ford in there they honored it even though it wasn’t a Dodge Chrysler Jeep Ram very very nice service I dealt with Ernie and More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie, Mike Hawes
May 11, 2021 -

Gladstone Dodge Chrysler Jeep Ram responded

Thanks so much for the review, Scott! Feel free to text this number any time and we'll respond ASAP.

April 03, 2021

mmWould have had my business if they were not either mm Would have had my business if they were not either incompetent or dishonest. Asked multiple times about 0% for 84 months was pre-qualified then 2 More

by Kyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicole White
Apr 05, 2021 -

Gladstone Dodge Chrysler Jeep Ram responded

Kyle, The incentives for Wranglers are always posted on the factory site as well as our site. There has never been 0% for anything past 36 months on Wranglers. Looking at your text string with our staff we never showed that 0% for 84 months was an option. Your question was is 0% available on the Wrangler and it is for 36 months.

March 19, 2021

This is Melanie and we bought a Jeep Compass 80th Anniversary yesterday, 3/18. We bought our vehicle from Troay. He was absolutely so pleasant to work with! He is very knowledgeable about the vehic More

by Melanie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troay Strong-5 stars
May 11, 2021 -

Gladstone Dodge Chrysler Jeep Ram responded

Thanks so much for the review, Melanie! Feel free to text this number any time and we'll respond ASAP.