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Gladstone Dodge Chrysler Jeep Ram
Gladstone, MO
255 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 255 reviews
September 07, 2013
Scott found us the best car for our budget. He treated us with respect when we gave him our budget and we wanted a suv. He found the perfect car for us and I just love it. He was very kind and was us with respect when we gave him our budget and we wanted a suv. He found the perfect car for us and I just love it. He was very kind and was willing to work with us on our bottom line and we left with the car we wanted and the price we wanted to pay. No high pressure at all it was completely up to me. I really liked that. I would definitely send someone to Scott if they were wanting to buy a car. He was awesome. More
by cheryllwright2
Employees Worked With
Scott Marguet
August 19, 2013
I went to Gladstone Dodge 4/22/13 to look at the Dodge Dart:; I ask for Danny . He come right out. He show me the different kinds of Dodge Darts.He told me all about them. He show me how to use the inform Dart:; I ask for Danny . He come right out. He show me the different kinds of Dodge Darts.He told me all about them. He show me how to use the information computer. He help me decide the one I want. He done a great job of selling me a car. More
by ThomasEllison
Employees Worked With
Danny Elizondo
August 10, 2013
Worst buying experience ever. Five hours of high pressure sales tactics resulting in mass confusion over sales price. Total sticker price was $20,490. We were told we could have the car for $17,60 pressure sales tactics resulting in mass confusion over sales price. Total sticker price was $20,490. We were told we could have the car for $17,600 (exact number was handwritten on a piece of paper and not given to us). We received an invoice and a sales contact with totally different numbers between them. One shows $19, 839 as the sales price. One shows $19,490 as the sales price. A finance contract shows another set of numbers - $20,038.99 as the cash price (by the way we were not provided a copy of that contract without going back and demanding it). After questioning all of this we were told that the difference in the numbers was due to a rebate that we were not advised applied. Even with the rebate, none of the numbers jive. We returned within an hour of leaving the dealership and reviewing the invoice and sales contract (only two papers we got) to ask for clarification and insisted upon a copy of the finance contract. We were told it would be put "in the mail". After a meeting with the sales manager, he did provide us with a copy of the finance agreement which we questioned the numbers again. Nothing is matching and given the fact that the sales price was misrepresented, we wanted to cancel the contract. He was extremely rude and said we signed the sales contract and the finance contract and were stuck with both the car and what the finance contact said we owed. Also just got the paperwork on the maintenance contract and it was also misrepresented to us as well. I strongly suggest extreme care if you do business with this dealership. They absolutely showed no concern or care about their customer. My 16 year old daughter (this was to be her first car) was in tears when we left. We definitely will not be doing any further business with them and it has tarnished our feeling about the brand. We've had numerous Chrysler and Dodge vehicles, but likely won't be buying any more. More
by drm1234
Employees Worked With
Sal Artese
August 03, 2013
Brought my truck back to get detailed a day after purchase. When they gave it back it had a huge dent in the rear bed side. They said I took it home after purchase so they are not responsible. It was purchase. When they gave it back it had a huge dent in the rear bed side. They said I took it home after purchase so they are not responsible. It was clear that the detail guy had rubbed it on the site of his narrow garage Where he worked.I will never buy from Chrysler again. They treated me like a street thug scam artist. I wanted to give the truck back. More
by Bryan a.
Employees Worked With
Tim Doherty
July 29, 2013
Good dealership, professional salesman, overall good experience ,yes I would recommend them to a friend.Friendly sales people,knowledgable and a painless and fair negotiation process.. experience ,yes I would recommend them to a friend.Friendly sales people,knowledgable and a painless and fair negotiation process.. More
by krogsdaler
Employees Worked With
Mike Smith
July 28, 2013
Love my new Jeep Grand Cherokee! Everyone was excellent to work with from start to finish. Kristian, Troy, AJ and John, thank you for all of your assistance! to work with from start to finish. Kristian, Troy, AJ and John, thank you for all of your assistance! More
by jnalbers
Employees Worked With
John Thompson, AJ Wasmer, Troy Reichle, Kristian Lockrigde
July 26, 2013
I want to make sure that everyone knows that the reason I drove all the way to Gladstone was because of my initial dealings with Jake on the internet, he was very professional in his communications. When I drove all the way to Gladstone was because of my initial dealings with Jake on the internet, he was very professional in his communications. When I got to the dealership I had forgotten his name so Shawn took care of me. Shawn was great to work with and I could not have been happier. I will recommend Gladstone Dodge to friends and family. Thanks Chris Corp More
by ccorp
Employees Worked With
Jake Clark, Shawn Siegel
July 21, 2013
Great car buying experience. The whole team was very friendly, accommodating, and quick. This is a dealership that will go on my short list of go-to places for buying my next vehicle. friendly, accommodating, and quick. This is a dealership that will go on my short list of go-to places for buying my next vehicle. More
by jdc2027
Employees Worked With
John Thompson, AJ Wasmer, Scott Marguet
July 17, 2013
First and foremost, I have to say thank you to Jake Clark and Troy Reichle at Gladstone, both made my experience there awesome. During my car buying process I was working with two Jeep dealerships: Glen and Troy Reichle at Gladstone, both made my experience there awesome. During my car buying process I was working with two Jeep dealerships: Glendale in St. Louis and Gladstone near Kansas City. After exchanging emails and text messages with Doug (Glendale) and Jake (Gladstone) for about four days, we finally settled on an exact vehicle and deal with Glendale in St. Louis. After driving the 2+ hours to the dealership I found out that the deal Doug (sales minion) and Eric (pathetic excuse for a sales manager) made was bogus and that they wouldn't honor it. The vehicle we agreed on had 20" wheels on it...the vehicle Doug and Eric tried to sell me once there at the dealership had 18" wheels on it and they thought I wouldn't notice. After bringing it to their attention and explaining that the "miscommunication" was entirely on their end, they refused to honor the deal we had and put the 20" wheels back on so out of principle, renegotiating a deal wasn't happening. Eric then tried to tell me that the vehicles at Gladstone that I was comparing his at Glendale to, did not have 20" wheels - which oh by the way, they did. My wife and I walked out, and wow, I'm glad we did. After my wife and I left Glendale we called Jake and Troy in Kansas City, and explained to them what happened and how Glendale is a joke of an organization - hoping they would still be willing to honor their deal before Glendale "trumped" them. They could have easily taken advantage of the situation and not honored the latest offer they made me, but instead they maintained their professionalism and integrity and not only kept the deal but also stayed open over an hour after the dealership closed for the night to see us. Jake (salesman) and Troy (manager) of Gladstone are what's right with the auto industry. They competently answered all of our questions and were so helpful in getting us the best deal possible. Bottom line, I STRONGLY recommend anyone who is interested in buying a Jeep to drive to Gladstone in Kansas City. Jake and Troy will absolutely take care of you. And no, I do not work for Gladstone. I'm an active duty military officer who appreciates high quality service and organizations willing to go the extra mile for you. Go give Gladstone your business, you'll be glad you did! Ask for Jake and you won't be disappointed. More
by gator486
Employees Worked With
Troy Reichle, Jake Clark
July 12, 2013
Danny was awesome! He was very knowledgable about the cars on the lot! All around excellent buying experience! I highly recommend buying from Gladstone Dodge!! cars on the lot! All around excellent buying experience! I highly recommend buying from Gladstone Dodge!! More
by ChrisIreland
Employees Worked With
Danny Elizondo
