Gladstone Dodge Chrysler Jeep Ram

"LOST TITLE NIGHTMARE" Where do I even begin..I debated on this for a while and was advised by another dealership that I should write a review on this site, so here goes...W Where do I even begin..I debated on this for a while and was advised by another dealership that I should write a review on this site, so here goes...We purchased a 2005 Ford F150 on March 28th. This was the second dealership that we had went to that day, we had a list, but this truck fit our needs in what we were looking for, and the price range we wanted to stay in. So all was well, we signed the papers and at that time the finance guy told us that the title would be mailed to us at the beginning of the following week. At the end of the next week we still had not received anything in the mail, so at the beginning of the following week we began making phone calls. We talked to our salesman first and he said he would have to get with Tammy and would call us back, we got no phone call, so we called the next day and asked to speak to the general manager he wasn't in so we talked to the guy over sales and explained our situation, he said he would look into it and call us back. He did call my husband back and said that it should be coming in the mail. At the end of the next week still nothing so we called back and at that time my husband was told by Tammy that the title was "lost" and that she would have to apply for a lost title. We have at this time owned the pickup for 3 weeks. So now we are getting close to the 30 day temp tag expiring. After contacting the Missouri Dept of Revenue and the Highway patrol I called the dealership on the 18th of April and finally spoke to the general manager..he explained they were doing everything to expedite the lost title process and didn't know what else we expected him to do. I explained to him that we needed the title and expected him to make that happen, he said it should be just a few days and that he would even have someone drive it up to us as we live 100 miles away. When I hung up the phone, I was not happy with the answer I got, so I proceeded to call the Missouri Dept of revenue dealer licensing division and we were told we could make a formal complaint and was told by them to call the dealership back and explain that we were filing a complaint and that might "light a fire under them" so I did call Andy back and told him just that. He at that time became extremely rude and said just bring the truck back and he would give us full trade in value and put us in a different truck, I told him that he had nothing on his lot we were interested in, and that we wanted the truck we purchased but we needed a title. He said he would check into it and give me a call back, in the mean time I called Chrysler corporation in Michigan and spoke to them and they called Gladstone dodge and then told me that she would file a formal complaint on our behalf with the regional manager over this area. Within 15 minutes Andy called us again, saying that we could just bring the truck back, I told him we didn't want to bring the truck back that we wanted a title and that we in all reality were not upset that the title was lost, but was more upset that this had not been communicated to us without us making several phone calls. At this time, he then said it would be 2 weeks and we should have it, he also said that we could go ahead and drive the pickup on the expired temp tag and he would pay for any tickets we received. I explained my husband is a commercial truck driver and that he could not afford to have tickets on his license not to mention this would make our insurance premiums higher and so it would have to stay parked once the temp tag ran out. So at the end of the 2 weeks again we heard nothing until my husband called and spoke with Tammy who said they were "trying to locate the title" but in all reality it could be at least another month. So our first truck payment is due in 10 days and we are unable to drive the truck and Gladstone dodge has done nothing to "make the situation right" for us. They seem as if they can't understand why we are so upset over this that they do this all the time, and usually it is not a problem, but it is a problem this time. My advise to anyone buying from this dealership is to make sure you have all the documents you need upon leaving because once you have signed on the bottom line, they do not care about you anymore. This has become a huge inconvenience for us, have they offered us a loaner vehicles? Have they offered to pay our first truck payment? Have they offered to give back the $200 document fee they charge you...NO NO NO...Our patience is more than ran out over this situation. And just FYI to anyone buying a vehicle from anyone, it is ILLEGAL to sell a vehicle without a title...they knew when we bought it that there was not title and had they been HONEST from the get go, that would have went a long way, just a simple phone call to say, hey we have a situation here and explained what it was, but they tried to hide it, cover it up whatever and now we have our "good deal" sitting in our driveway and unable to drive it...the best thing I can say is BUYER BEWARE!!!! You would expect this from some fly-by-night dealership not from a big dealership like Gladstone Dodge... More

Scott Grogg was great. He spent a lot of time with us to find the car that was a good match for us. He was very friendly and helpful. But the employee (I don't remember his name) that wanted to sell us ex find the car that was a good match for us. He was very friendly and helpful. But the employee (I don't remember his name) that wanted to sell us extended warranties was rude and insulting. He is the reason why I would never buy another car at Gladstone Dodge nor would I recommend it to another person. He made what was a positive experience into a stressful experience. Again I really appreciate Scott and all he did to find us the perfect car. But the last employee that was trying to sell us the warranties ruined the entire experience for us. More