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Girard Ford
Norwich, CT
224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 224 reviews
March 02, 2011
very unhappy with girad ford in norwich conneticut i brought my ford f 150 in for a oil change on 2 / 25 / 2011 for a simple oil change . they changed my oil then told me a mouse had chewed up my air brought my ford f 150 in for a oil change on 2 / 25 / 2011 for a simple oil change . they changed my oil then told me a mouse had chewed up my air filter and wanted 35 dollars for a new one . wich i refused because i had one at home i returned home and went to change the air filter and it was in perfect condition a little dusty also on september 6 2010 i was borowing my parents 2002 ford escape to go on vacation to cannada i brought it in to have the oil changed before my trip . while waiting for the oil change the service man came out to the lounge and told me to come look at the ford . he then told me the oil pan gasket was bad and it had an oil leak . and also said that the drivers side rear shock was bad and needed replaced . the escape did not have an oil leak and the shock was not bad i had them change the oil and that was all the car has alwas been in the garage wich i might add that is brand new floor wich has no oil stain to this day from an oil leake . my entire trip to cannada i checked the oil every time i gassed up and to this day the oil level remains the same with no loss and the shocks still give it an awsome ride tom rabovsky More
by tom rab 65
Employees Worked With
costemer service
March 01, 2011
I started using Girard for service to my SUV when I moved to the area. They are ALWAYS pleasant in service, always helpful and don't treat me in a condescending manner because I'm a woman. I enjoy working w to the area. They are ALWAYS pleasant in service, always helpful and don't treat me in a condescending manner because I'm a woman. I enjoy working with them. I find they are always honest about what my car may need or not need and don't push me to spend money I do not have. Thanks! More
by ProvostMom
Employees Worked With
Service manager
February 27, 2011
They did a great job fixing my car after an accident. However they had my car for 2 weeks, when you work 45 minutes from home, 2 weeks becomes a long time. A week after i got it back I had to have a tire However they had my car for 2 weeks, when you work 45 minutes from home, 2 weeks becomes a long time. A week after i got it back I had to have a tire replaced because it had a bulge... something I would think they might have caught? Overall they did a great job and I would bring my car there again. The ladies in the office are very friendly. More
by lacey24
Employees Worked With
2
February 15, 2011
The Service department is good, but while there I spoke with the Salesman and Sales Manager about trading in my 2009 Fusion, Joe the Salesman did a good job, but all the pricing had to be done by the Sales with the Salesman and Sales Manager about trading in my 2009 Fusion, Joe the Salesman did a good job, but all the pricing had to be done by the Sales Manager. The Sales manager gave me a trade in amout of $9,000 for my car which he said was in excellent condition. I thought this was somewhat low, so I checked the Kelly Blue Book and it states my car wth 75,000 miles in excellant condition has a value of $13,625 Good $12,825.00 and for fair $11,425.00. Perhaps rather than the Sales Manager not knowing what he is talking about should do more reasearch. Although I really like the Service Department, the Sales Manager has left me with a sour taste and has convinced me that I now must seek another Ford dealership. Perhaps Whaling City Ford or Flood Ford. More
by ChasBursey
Employees Worked With
Sales Manager
