Gilroy Chevrolet - Service Center

My appointment was scheduled for 8 am to get a 30000-mile service, which was estimated to take up to 4 hours. Additionally, I asked them to check the rear door of my vehicle, as it sometimes doesn't open or service, which was estimated to take up to 4 hours. Additionally, I asked them to check the rear door of my vehicle, as it sometimes doesn't open or close properly, causing inconvenience when I need to put my wheelchair in the back. However, instead of receiving the 30000-mile service, they only performed a regular service which included an oil change and tire rotation. I'm left wondering what happened to the transmission fluid and lubricant change, as well as the inspection of the rear door. Moreover, it took them four hours just for a regular oil service, which seems excessive. Considering that the purpose of conducting a survey is to enhance customer service, I'm not sure if this experience reflects any improvement in your service. More

I have a 2015 Volt w only 33k. Usually drive solo. The roll up Assy on passenger window broke so window would not go up or down. Was quoted $380 to fix. Svc Tech Marisa said she put in quote high just in roll up Assy on passenger window broke so window would not go up or down. Was quoted $380 to fix. Svc Tech Marisa said she put in quote high just in case. Get a text next day from Marisa that new price is going to be $458 due to 'system' not calculating correctly (I smell a rat!). I asked for cost down due to fact my car has very low miles and passenger side window never gets used cuz I usually drive solo and Chevy should stand behind the quality of their cars! I spoke to Big Daddy Mario Lopez (not the actor but the GM). He says no to cost down but says they are giving me $80 off total ($60 coupon and another $20 off from Mario's generous heart) and my NEW price is now $380! Wow, where did Mario go to school!? When I told Big Daddy Mario $20 off was an insult, he tells me he will charge the higher price then. This guy Mario has great business sense! This place Chevy Gilroy is a rip off and Big Daddy Mario is a scam artist! Buyer beware & take your business somewhere else! You've been warned! More

Customer service And annest multiple inspections from the ve Hi good evening, My name is Aj I’m a loyal customer of Gilroy Chevrolet service. Today June 06 2019 I have appointments@12:45pm so I drop my Chevy tr Hi good evening, My name is Aj I’m a loyal customer of Gilroy Chevrolet service. Today June 06 2019 I have appointments@12:45pm so I drop my Chevy traverse 2010 10 minutes from my appointment during my lunch hour 4:00pm I called the dealer to pick me up cause I told to Damound from Chevy advisor that I’m out from work@4:00pm ok at 4:30pm Damound Call me into front desk that he told that they forgot to do it for 4hrs my car outside the parking not done for change oil and tire rotation so Damound apologize to me and I understand sometimes people make a mistake. than I need to wait another 45 minutes after 45 minutes finally my car done and I’m all ready late from my another job so I ask Damound if there’s any recommendations or problem into my SUV Damound said no everything done inspection so I went to cashier and pay after a few minutes I went into my SUV from the I start the engine there’s a engine check from my dashboard after the service done. So I ask Damound What happened he said everything check now I got scared if they really annest when they said they did the multiple inspection than there’s another service advisor talking to me explaining that’s not the part of the inspection the engine check I been going into Gilroy location for 3 years this is the first that a very bad customer service from there employee his name is SAM very unprofessional to deal with problem to customer and very Rude Hopefully SAM with learn how to have a professional and excellent customer service and don’t give your customer a attitude specially I just trying to what happen. Thank you Aj More

Place is garbage Place sucks , poor service , no reach back , no communication , will not find right person for any answers, will not take care of you for whatever rea Place sucks , poor service , no reach back , no communication , will not find right person for any answers, will not take care of you for whatever reason , very disappointed , will not recommend anybody to this dealer at all , THEY WILL NOT TAKE CARE OF YOU. More

Under staffed, messages were ignored...tech forgot to cover Oil changed service performed, next day I noticed my car started leaking fluid which was determined it was coolant and they replaced water pump. The a Oil changed service performed, next day I noticed my car started leaking fluid which was determined it was coolant and they replaced water pump. The air filter was dirty and it was replaced as it was noted and printed on my receipt. When I pickup my car for the second time my check engine came on, first I called and left a message for the service advisor-no call back. I made appt online and I got charge $180 for finding "hose from air cleaner to valve cover off, reinstalled, cleared code." More to this story but I will end my review here. I will write a letter to the GM and post more complaints online. I will never buy another vehicle related to Cadillac/GMC due to overall customer disatisfaction. Thank you for taking time to read. More

Great service at a great price. Service and parts team were outstanding. Will definitely have my Chevy Colorado serviced there again and highly recommend them to anyone with a Chevy Service and parts team were outstanding. Will definitely have my Chevy Colorado serviced there again and highly recommend them to anyone with a Chevy or Cadallic. More

Optimal Service I brought my truck in for an oil change and was checked in by a very welcoming women who instantly made sure I had everything that I needed and was co I brought my truck in for an oil change and was checked in by a very welcoming women who instantly made sure I had everything that I needed and was comfortable while I waited. The service was amazingly quick and they even rotated my tires when I had forgotten to mention it. With speed and customer service like this I will definitely be coming here for all of my vehicle maintenance from here on out! More

Richard I would recommend all of my family and friends to shop Gilroy Chevrolet, to Richard salesperson he was awesome, he help me on everything even when I would recommend all of my family and friends to shop Gilroy Chevrolet, to Richard salesperson he was awesome, he help me on everything even when I came back to bring my vehicle back for services I really appreciate him I would recommend him to all my family and friends I like to thank him very much so thank you Richard for all your help More

Latest Visit Pleasant environment and my car was done in a timely manner. People very pleasant and helpful. The environment was very clean and neat. I always have Pleasant environment and my car was done in a timely manner. People very pleasant and helpful. The environment was very clean and neat. I always have a pleasant experience when I go to take my vehicle. More