Gillman Subaru Southwest

I can describe why I would recommend Gillman Subaru with one word, flexibility. These guys bent over backwards to accomodate our requirements and schedule. They listened to what we were telling them, a co one word, flexibility. These guys bent over backwards to accomodate our requirements and schedule. They listened to what we were telling them, a common skill which is quite uncommon these days, and worked to accomodate my schedule and earn our business. I was so happy with every phase of our buying experience at Gillman lastSaturday that I went back on the following Tuesday to buy another Subaru! They may have made me a Subaru customer for life, they'll certainly see me again. More

I came into Gillman Subaru Southwest with preconceived notions of how stressful it is to shop for a new vehicle. My fears wear laid to rest by the great staff here. Without a doubt my experience was the m notions of how stressful it is to shop for a new vehicle. My fears wear laid to rest by the great staff here. Without a doubt my experience was the most stress free I have ever had. Brian P. in sales was absolutely wonderful. Extremely knowledgeable and always courteous, Brian went above and beyond my expectations in every facet of the sales experience. I worked with Tim in finance and he was thorough as well as funny. This staff made my car shopping experience extremely pleasant and I was out of the door with a new vehicle in no time. I would highly recommend this dealership when looking for a new vehicle. They have earned my business and my respect. More

The price is always pretty high and there seems to always be another something that needs to be replaced, but perhaps that's what we get for buying a used Turbo engine. Julio is an awesome service advisor a be another something that needs to be replaced, but perhaps that's what we get for buying a used Turbo engine. Julio is an awesome service advisor and inspires confidence and trust. More

From start to finish of the initial sale and follow-up service these guys were great to work with. The sale was as easy as a test drive and few follow-up emails to confirm the best price between Gillman service these guys were great to work with. The sale was as easy as a test drive and few follow-up emails to confirm the best price between Gillman and another dealer. Brian in Sales made it a pleasant, low stress experience...no pressure and he went above and beyond what I asked for in terms of the lowest price. Going in to sign paperwork with Woody the Finance Dept. manager was quick and easy. Scheduling a time to take it in to Service for paint and fabric treatment was super smooth with Julio the Service Department manager. He had the car in and out in no time flat. Follow-ups by Gillman South to ensure my happiness and to offer a free detailing were icing on the cake. Dealing with salesmen on a major purchase can sometimes be stressful especially when you are female but these guys treated me with the respect every customer deserves. I'd recommend these guys to anyone in the market for a new Subaru. More

When I met with James for the first time, I hadn't decided whether to extend the expiring warranty on my car, buy a 2012 or wait a few weeks for the 2013's to come in, which trim level I wanted on the decided whether to extend the expiring warranty on my car, buy a 2012 or wait a few weeks for the 2013's to come in, which trim level I wanted on the Outback, and which of the four car makes/models on my short list would win out. He was OK with all that and answered all my questions and sent me home with a brochure after a test drive. I really like the fact that Subaru has achieved no-landfill status at their U.S. plant, that they've set aside acreage there as a nature preserve, and that their cars have great safety scores. After test driving and eliminating the other cars, it was a comfortable negotiation for the Outback model I wanted, processing my financing application, and completing all the paperwork. Instead of handing me the car keys and sending me on my way, James went outside with me and explained all the features on the dashboard and throughout, and invited me to call if I had any questions. That was a first, and I have confidence that I'll be treated just as well by the service department. More

James was a pleasure to work with. This was by far the best experience we've had purchasing a car. He was patient, friendly, informative and knowledgeable. This was our first time purchasing a Subaru an best experience we've had purchasing a car. He was patient, friendly, informative and knowledgeable. This was our first time purchasing a Subaru and found the entire process to be very pleasant. The financing went very smoothly and quickly and was very straight-forward. The car we ended up purchasing was not available at the Gillman Southwest location and had to be delivered. James and the manager worked very quickly to have one delivered to their location and we were kept informed of the status throughout the exchange. Based on experiences with other dealers, we were wary of the car-buying process. The team at Gillman exceeded our expectations and we wouldn't hesitate to recommend them to others. More

This was a great experience. James was exceptionally helpful, knowledgeable and available. Always informative and NEVER pressured us. In conjunction with The Costco Car Program, we got a great price and helpful, knowledgeable and available. Always informative and NEVER pressured us. In conjunction with The Costco Car Program, we got a great price and exceptional financing. James, Gillman and Costco! A great Team for a great experience. More

Romeo is a gentleman and a pleasure to deal with. James Rutledge (Internet Sales Mgr.) is, too. I bought my first Outback from James in 1997 at Gay Pontiac. I knew this would be a pleasant experience whe Rutledge (Internet Sales Mgr.) is, too. I bought my first Outback from James in 1997 at Gay Pontiac. I knew this would be a pleasant experience when I saw him walk out onto the sales floor. I had shopped around, had offers, and James was perfectly willing to deal. You never see this said about car dealers but: It was a very pleasant experience. I love Subarus; nothing has traction like a Subaru. Living in Houston, where it rains (on average) every third day, traction is important. This car is bigger and more luxurious than my '98. It has a six, so it is much peppier, too. The fit of the body is great (walk around a car and see if all corresponding panels have the same distance between them). My only regret is that, despite the fact that Subaru builds cars to DRIVE, they offer no manual transmission with the six. Oh well, it looks like we're still going to have fun. R.L. Babic More

We have purchased many cars during our 37 years of marriage, and this was by far the best car buying experience we have had. The Internet Sales Manager, Mr. Rutledge, was very informative, patient, fr marriage, and this was by far the best car buying experience we have had. The Internet Sales Manager, Mr. Rutledge, was very informative, patient, friendly and accommodating in our search for a new auto. Then the financing experience, which is often akin to bamboo shoots under your nails, was the best experience we have ever had. Mr Jamerson was very clear, concise, friendly and professional, as he shared our options. All the work had been done ahead of our arrival in his office, and the paper work took very little time. All in all, this was a breath of fresh air. I would recommend this dealership, these employees and this car to any and everyone. Thanks! More

We worked with James to find the car we wanted via internet. Once the car was located he kept us in the loop on the arrival status. Once it was in, we were notified and we drove from out of state to internet. Once the car was located he kept us in the loop on the arrival status. Once it was in, we were notified and we drove from out of state to pick up the car. Everything was ready to go and he was very helpful in this entire process. More