Gillman Subaru Southwest

Breaking the mold! I have been a Hyundai owner for almost 15 years. This time, I decided to buy a new Subaru at another dealership and had a terrible experience- they we I have been a Hyundai owner for almost 15 years. This time, I decided to buy a new Subaru at another dealership and had a terrible experience- they were pushy, aggressive, sneaky about pricing and available stock....the list goes on and on- everything we ALL hate about buying cars. I was so unhappy with that purchase that I almost went and traded in my 2015 Subaru for a used Hyundai and was going to swear of Subaru as a brand all together when I met the Gillman team. They are wonderful. Kind and patient, flexible and forthcoming. My salesman Mo should be promoted through Subaru to train ALL the salesmen on what REAL customer interaction should look like. It was wonderful- I have never looked forward to returning to a dealership for maintenance but the people here are REAL people and friendly and they know they trade and products well and make it not only a survivable experience, but an enjoyable one as well. I can not stop talking about my car, and my new go-to dealership! I am a Subaru customer from now on, all thanks to the folks at Gillman. It's true what the commercial says- Gillman... it's the (only) way to go!! Thank you SO SO SO much!! If anyone is looking for a new car, do yourself a favor and don't buy ANYTHING until you talk to Mo at Gillman Subaru. They are the best, and he is the best of the best! It will change all your preconceptions about car buying, I promise!! More

Great Honest Service James Rutledge Was a fantastic salesman who gave us an honest and fair deal. Wally is also great and honest. We bought two foresters from them. James Rutledge Was a fantastic salesman who gave us an honest and fair deal. Wally is also great and honest. We bought two foresters from them. More

Great experience on 2014 Subaru Forrester 2.5i Ltd Assisted in drive test. Knowledgeable about vehicle. Explained vehicle features / operation before and after purchase. Transferred desired vehicle fro Assisted in drive test. Knowledgeable about vehicle. Explained vehicle features / operation before and after purchase. Transferred desired vehicle from another location to satisfy color preference. Price setting transparent and paineless. Highly recommended. More

I went into the Gillman Subaru dealership shopping for a BRZ. As soon as I walked into their lot i was greeted by Parker. He is a very friendly sales rep and is not pushy at all. By all means, he is not BRZ. As soon as I walked into their lot i was greeted by Parker. He is a very friendly sales rep and is not pushy at all. By all means, he is not lazy, he is actually right on the ball with the paperwork/descriptions/process of purchases/and following up. He made himself available and was there when I needed him. He did not try to over-sell me anything that I dont need but he did made me aware of the additional options. He looks into your eyes when he speaks which communicates to me that he is sincere and he is upfront. From the minute I walked into the dealership and was greeted by him, I had bought a BRZ in about 25 hrs. Literally, Parker and his sales Manager Jon worked both really hard and got me a good deal on my trade in and then worked harder with the finance department and got me a great rate with my credit score. Parker did not tell me to write this review but I am doing this to tell the public that Gillman Subaru, Jon, and Parker are definitely great to do business with. I had a 2008 Evo X, then a 2005 Evo 8, then another 2013 Evo X, and after all that, with Parker's assistance, I now own a 2014 BRZ Limited with excellent package options. goodjob Gillman Subaru. You guys all know that switching from a Mitsubishi Evo's to a Subaru is a big switch from opposite spectrum of competing sports cars. ***thumbs up*** - johnny More

I recently bought my second Forester and wanted to say the buying experience was both easy and actually enjoyable. Eric and Jennifer made were both extremely knowledgable and helpful. No pushy sales peo the buying experience was both easy and actually enjoyable. Eric and Jennifer made were both extremely knowledgable and helpful. No pushy sales people that don't know the cars they sell. I got a good price without the negotiating hassle I was expecting. I am definitely a satisfied customer. Thanks again to Jennifer! Eric and the whole sales staff. More

One of the worst dealership and people I ever visited. They will lie and tells made up stories rather be transparent in their sales process. Facility is very small and smells like smoking zone. Salma They will lie and tells made up stories rather be transparent in their sales process. Facility is very small and smells like smoking zone. Salma khan showed us 2.5 TOURING Forester and claimed that its 2.5 limited. Her title says that she is internet sales specialist but never ever reply to emails. She told falsely that the car comes with tint and when locks fitted from factory. (its dealer installed items). She will keep adding extras (dealer installed) items and will not reveal those while explaining the price. You need to ask all the times details on it. Being the internet sales specialist, she doesn't have any idea on the sepcails listed on their website. Inspite showing it, she coudnt explain the meaning of price match gurantee. She lied by saying that their is 2 years free maintainance offered by the dealer but in fact it is by Subaru and not by dealer. She promised that we will get CAR completely ready on the same day when we buy but after keep us waiting for almost 4 hrs she asked to come back next day. Next day: she showed some feedback form and asked us to get her 10 out of 10 on it. After receiving that feedback form, I gave details in the feedback and gave poor rating to her and overall sales experience. She immediately called me and my wife and left VM to call her back ASAP. After 4 weeks, when the car plates came to her, she didn't call to inform us but when I called her she started arguing that why did I give her that poor rating instead telling me the status on my plates. I told that if you want to discuss on the feedback..lets sit in front of your boss. So finally I went to the dealer ship collected my plates and met the boss who is GM for this dealership (Wally) and gave feedback. He told that she was used car sales person and just getting in to new car sales. My advise to all the customer: DONT DEAL WITH THIS DEALERSHIP AND SPECIALLY SALMA KHAN. Instead go to West Houston Subaru for 100 times much better experience and deals. More

No accident history documentation. Rusted rotors. rattling noise. Response: There is nothing I can do about that. I felt as a second class citizen just because I was buying an used car. I have gotten rattling noise. Response: There is nothing I can do about that. I felt as a second class citizen just because I was buying an used car. I have gotten better customer service from a McDonalds drive through window at 3 am on a saturday. Just snappy responses that did not make me confident in their product. A lot of he said-she said repertoire. More

This is our family's 7th vehicle from these 2 at this dealership and I can assure it will be followed by several more. there is no easier to deal with crew. dealership and I can assure it will be followed by several more. there is no easier to deal with crew. More

Floyd did an absolutely phenomenal job in managing my extensive and very costly repairs with the mechanics. I am very grateful for the personal attention to detail, superb customer service, and help in n extensive and very costly repairs with the mechanics. I am very grateful for the personal attention to detail, superb customer service, and help in navigating options to keep my car running. I would recommend your organization to anyone needing a reliable, honest, and trustworthy service manager and mechanic team. RRS. More

I can't say enough good things about this dealership. I just moved from Vermont to Houston and bought my very first car here. After many months of research, I was all settled on a Scion, but when my dad just moved from Vermont to Houston and bought my very first car here. After many months of research, I was all settled on a Scion, but when my dad and I went into Wally's office, he offered us a Subaru Impreza to drive until I got my own car so we wouldn't have to put more mileage on our rental van (which had already traveled 1800 miles from VT!). Between the various amenities offered by Wally's dealership (like loaner cars if mine needs to go in the shop) and the safety features on the Impreza (AWD for when I get run off the highway for only driving 65 mph...), I ended up with a red Subaru Impreza! I'm still a new driver, but the Impreza feels zippy and safe enough to keep me out of too much trouble. Having gotten my driver's license 3 days before I arrived in Texas, I know nothing about cars, prices, or what I really need when it comes to driving. I'd be the easiest target in the world for a salesman to take advantage of, and I fully expected to end up paying thousands more than necessary for whatever car I got since I don't know how to haggle. Wally moved heaven and earth to get me the lowest price possible for the car, and his team took SUCH good care of me, explaining everything about warranties, financing, etc. Wally promised me tinted windows, but won't tint them until I've had more practice and am a more confident driver. I hadn't even thought of that, and don't know any other dealer (and I've been to a LOT doing car research) who would concern himself with my safety that way. We didn't leave his dealership until about 10pm the day I signed all the paperwork, and one of the salesman personally picked me up and brought me home so I wouldn't have to drive out to the dealership at night by myself. I can't explain how nice it feels to know I'm safe, with good people around me. I would recommend this dealership to absolutely EVERYBODY in need of a new, used, or leased car. More