Gillman Subaru Southwest

LEFT IN THE DUST I purchased a 2016 Subaru for my grad school bound daughter. We did a trade-in and made full payment on the balance of the Subaru. All I can say is t I purchased a 2016 Subaru for my grad school bound daughter. We did a trade-in and made full payment on the balance of the Subaru. All I can say is the salesman and finance manager were all about getting the trade-in handled and our payment and not at all about providing what we needed as their customers (which involved timing of getting the title and license plate and which we advised them at the time of the sale). The information provided by both at the time of the sale was not accurate and communication to get accurate information very difficult and it cost us time and money down the road. If we had not reached out to someone else at Gillman, we would still be sitting and waiting for the title and license plate which had not been applied for until we inquired further. Also, the car we purchased immediately starting showing signs of issues, starting with the ignition. I will never use Gillman again for any vehicle purchase. More

Love it Me and my Husband just purchased a 2019 Forester ,I highly recommend this dealership, Very good customer service ,very informative . We were helped b Me and my Husband just purchased a 2019 Forester ,I highly recommend this dealership, Very good customer service ,very informative . We were helped by Jaime Escamilla and Eliel Ramirez . More

******DO NOT TRUST GILLMAN****** I purchased a two year old Subaru and had a few hiccups but didn't think anything of at the time. Now that I have bigger issues, all the pieces are f I purchased a two year old Subaru and had a few hiccups but didn't think anything of at the time. Now that I have bigger issues, all the pieces are forming a picture of this company and it's employees. First of all, my second set of keys didn't work and I was told they would be reprogram them. I called week after week just to be given excuses...eventually, the salesperson told me there never was a second set of keys with the remote starter. The salesperson told me the car was Certified Pre-Owned as it was labeled on the windshield--just found out Gillman cancelled the CPO warranty just after I purchased the car. Yet, when I went in with minor issues, I was always told we'll take care of it under your warranty! Before I finalized the sale, the salesperson stated he would have service fix the side view mirror control as it was broken. Excuses again....and it never was repaired. I have been taking my car for an ongoing issue that they haven't been able to resolve. I've taken it many times but they haven't been entering all my visits as I now have found out. Dealing with a few different service advisors, I've been told various things regarding how the issue was fixed. They never have a loaner to give out except one time when they kept my car for over three months!!! This was for another issue and every week...I was told they had to change a sensor or another part because the problem was still present. Due to the first persistent issue, I've had to involve Subaru of North America. Because of the pending case, I now am finding out about the lies I have been fed and how they didn't leave a paper trail with all my visits. One of the things I found is that they changed the timeframe of the loaner given to me from Sept 2017 - Jan 2018 to Dec 2018 - Jan 2018...they claim they only had my car for about three weeks. Subaru of N.A. contacted Gillman Subarau Southwest and was told they had my car about three weeks. I'm glad this conversation happened because it shows Gillman does lie about what actually happens. I say this because I have proof that has been verified when I received the loaner and when it was returned. After being given a run around, I finally received my service history or what they selectively entered. I called today for the fifth time and put on hold.....a guy comes on the phone and is complaining to me. It was another customer they connected to me and he thought I was an employee at Gillman!!! I told the other gentleman that I am a customer that was put on hold. I definitely don't recommend Gillman in any way. FYI...they have an extremely high turnover rate with service advisors and members of management on the sales floor as well as the service department. ******I will update once my case is resolved.****** More

Best Salesman Ever! I just had the best car-buying experience of my life. I had leased a vehicle from these folks last year and I received a call last week asking if I wo I just had the best car-buying experience of my life. I had leased a vehicle from these folks last year and I received a call last week asking if I would like to "upgrade" my lease to a new model for the same price. I, obviously, thought this was just a ploy to get me on the hook, so I spent some time texting and chatting over the phone with the salesman, Wyatt Bryson. He assured me that he and his manager had drawn up a new lease on a brand-new Forrester matching exactly the same terms as my old lease and that my monthly lase would only be going up by $13. I told him I would come in, but that he had better not be messing with me, because this all sounded WAY too good to be true. I also told him I had very limited time, since I have two small children. He told me he would have the car washed and gassed-up for me when I arrived and that all I would need to do is sign the paperwork they had already drafted for me. Well, believe it or not, it really did happen that way! I showed up at 8:15pm, Wyatt showed me all of the new features on the new Forrester, we took it for a spin, and I signed a new lease for just $8 a month more than what I was already paying on my old Forrester. And the 2019 model is WAY nicer than my 2018 model. Wyatt had all of my questions answered and sent me off in my new car VERY happy by 9:15pm. That's right, I was only at the dealership for one hour! Like I said, the BEST experience of my life. I will definitely be sending all of my friends and family to see Wyatt at Gillman Subaru. I also have to give a shout-out to Taha in financing for explaining all of the paperwork so seamlessly, for helping keep my payment low, and for throwing in the extended maintenance for free! These guys are awesome! More

Go and visit Alex Rezai! I gave the 5 star-rating because of Salesman-Alex Razai. After visiting 3 Toyota dealerships and 1 Honda dealership in Houston I finally found someone I gave the 5 star-rating because of Salesman-Alex Razai. After visiting 3 Toyota dealerships and 1 Honda dealership in Houston I finally found someone who I wanted to do business. I left each dealership prior because of the lack of attention, care and customer service . Alex was very helpful and honest from beginning to end and was an absolute pleasure to work with. He really made the experience enjoyable. I test-drove three different vehicles with Salesman, Alexis and he was also a pleasure to work with. There was no pressure or pushiness from either salesman and that was the best part. The dealership offers lifetime engine and transmission warranty on their pre-owned vehicles, which sealed the deal for me. There were many vehicles to choose from and Alex was determined to get me into the vehicle I wanted. The finance department was very thorough and patient. I highly recommend this dealership. Save yourself the hassle...I spent days searching the internet for sales, hours driving and too much time wasted at other dealerships. Come here, work with Alex and you won't regret it! Following the deal they do give referral bonuses so if you found this review helpful and enjoyed it let them know you read this review by Bianca! More

Updated review Updating previous review. Internet sales people were great at finding the exact vehicle I wanted. Salesman was friendly and didn't waste my time. Updating previous review. Internet sales people were great at finding the exact vehicle I wanted. Salesman was friendly and didn't waste my time. Manager even contacted me directly to resolve an issue during finance discussions. More

Great experience at Gillman Subaru Southwest We bought our Outback last night at Gillman Subaru Southwest and had a very pleasant experience with the sales staff and the finance department. Every We bought our Outback last night at Gillman Subaru Southwest and had a very pleasant experience with the sales staff and the finance department. Everybody was so nice and helpful. Best car buying experience we’ve ever had. Will definitely refer friends. And we LOVE our Outback. Thank you Gillman. More

Great buying a new car, terrible service after a few years. Bought my Subaru here in 2008. For the first 4-5 years, everything was great, then started noticing new faces everytime I went for service... also not Bought my Subaru here in 2008. For the first 4-5 years, everything was great, then started noticing new faces everytime I went for service... also noticed a huge decline in the quality of service offered. Last few service appointments were late, their ride home policy is totally ridiculous and dont expect a loaner if its not under warrenty. Loyalty and relationships dont mean anything to these people... I may try west houston subaru or I will get rid of my car... More