Gillman Subaru Southwest
Houston, TX
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I had done a lot of research to purchase my first new car, and I was very leery about being run over by a car salesman. I interacted with 2-3 salesmen at Gillman Subaru who I felt were pushy about the p car, and I was very leery about being run over by a car salesman. I interacted with 2-3 salesmen at Gillman Subaru who I felt were pushy about the product, not interested unless I was ready to purhcase that day (during my initial car researching), or like they were going to make a "deal" with me. However, James was persistent but not overbearing about getting ahold of me to help me find what I was looking for at Subaru. He was easy to get in touch with by email or phone/text message. He even took email messages after hours on a Saturday. He was very straight forward about the pricing and gave me very comparable numbers to what I was seeing on-line. The new Subaru Outback was out of my price range, but James helped me, as well, when I found a used 2010 for a good price at Gillman. If you want to work with someone who will be very upfront, James won't try to oversell you on all the bells and whistles. He'll listen to what you want and give you the bottom line. More
James and Brian were very helpful in the purchase of our Subaru Outback. They were very honest and upfront with all the details of getting us exactly the car we wanted. I would highly recommend this deal Subaru Outback. They were very honest and upfront with all the details of getting us exactly the car we wanted. I would highly recommend this dealership over any other. I did speak with others and no one can match the customer service of Gillman. More
Great experience with the internet pricing structure. James Rutledge was very helpful in walking me through the process. Although price was an important factor in purchasing the Outback, the test drive James Rutledge was very helpful in walking me through the process. Although price was an important factor in purchasing the Outback, the test drive and demonstrations probably carried the day. More
The sale man was very knowledgeable about the cars, I The sale man was very knowledgeable about the cars, I feel that i can safe more money on the price if i bring in my trade-in to negotiate the price The sale man was very knowledgeable about the cars, I feel that i can safe more money on the price if i bring in my trade-in to negotiate the price More
Actually, my daughter purchased the car. We considered a new one at first, and deal with Tim. After further consideration, we wanted to lower the budget a little, and selected a recent used car. Under th new one at first, and deal with Tim. After further consideration, we wanted to lower the budget a little, and selected a recent used car. Under this scenario we dealt with David. He was really helpful, and also Johnnie called me on the phone promptly to inform me of the new arrival of this used car. They were kind to do the 132 point inspection properly, found some other items, and repaired them as well. So it was a great experience, and my daughter is very happy with the car. Many thanks for the pleasant service. More
My car was in and out quickly! I had lots of things to be done, but they were efficient and quick. I was called with an update and to okay one bit of additional work. Price was good and loaner car was greatl done, but they were efficient and quick. I was called with an update and to okay one bit of additional work. Price was good and loaner car was greatly appreciated. More
Buying a new car can often be a very trying process. But James (Rutledge) our sales contact made the process from initial contact to driving off the lot in our new Forester, a low key, hassle free experien James (Rutledge) our sales contact made the process from initial contact to driving off the lot in our new Forester, a low key, hassle free experience. James answered all my questions and offered helpful suggestions. I have bought a number of Subarus from James over the years and have always had the same excellent service. With his professionalism, his knowledge of Subarus and his ability to make purchasing a new vehicle such a relaxed and easy process, I will be buying my Subarus from James in the future. More
Reasonable, sufficiently short and detailed, test drive sufficiently long, Buying a car is always a painful experience. I am now inserting a sufficient number of words to complete this item sufficiently long, Buying a car is always a painful experience. I am now inserting a sufficient number of words to complete this item More
Tim was a great salesman, and very informative. Did not pressure us at all, and answered all of our questions. Also was able to help get my wife on the contract as well which will help her in the long run pressure us at all, and answered all of our questions. Also was able to help get my wife on the contract as well which will help her in the long run. Thank you for the great service! More
Purchasing a used car from Gillman Subaru was quick and easy. There is a very relaxed atmosphere at the dealership and there is a general feeling that the employees are there to help, not to pressure you easy. There is a very relaxed atmosphere at the dealership and there is a general feeling that the employees are there to help, not to pressure you to buy. Overall our experience was excellent. More