Gillman Subaru San Antonio - Service Center

Great service provided for our Subaru Forrester. Appointment was made at a convenient time for us and work was thorough Appointment was made at a convenient time for us and work was thorough More

My wife took the car in and was treated with super friendly and courteous customer service. She came home happy and more knowledgeable about the vehicle. friendly and courteous customer service. She came home happy and more knowledgeable about the vehicle. More

Subaru dealership provided excellent service, knowledgeable staff, and a smooth car-buying experience. Highly recommended for Subaru enthusiasts. knowledgeable staff, and a smooth car-buying experience. Highly recommended for Subaru enthusiasts. More

This routine service was the fifth done on this vehicle and was efficient and excellent. and was efficient and excellent. More

First time my 2017 forester was serviced. Vehicle all 4 tires replaced and alignment done. It took as much time as expected. Friendly staff and dealership waiting area clean and with coffee/ Vehicle all 4 tires replaced and alignment done. It took as much time as expected. Friendly staff and dealership waiting area clean and with coffee/water/snacks. Overall good experience. More

Friendly, kept me informed about my vehicles service. Clean waiting area, with water, coffee and snacks while you wait. Clean waiting area, with water, coffee and snacks while you wait. More

Very flexible, willingness to help, pricing was doable, beat competing dealer by $600. Did not get irritated by back to back phone calls. Understood my concerns, did not push any other work on me. Definite beat competing dealer by $600. Did not get irritated by back to back phone calls. Understood my concerns, did not push any other work on me. Definitely coming back. Anissa was a HUGE help! Excellent customer service! Definitely coming back for other services. More

Everything went well today from the get go. Anissa Rodriguez, the advisor who checked me in listened carefully and took notes when I described the issues I have been having with my 2018 Fores Anissa Rodriguez, the advisor who checked me in listened carefully and took notes when I described the issues I have been having with my 2018 Forester. When making a sharp, left turn I’d feel a thump from my left front wheel and a slight jerk or shifting movement. It was subtle but distinct. A couple of weeks earlier I had brought my car to a shop in the city where I live. I recently bought 4 new tires from the shop and wondered if the front left thud issue was somehow related to some new tires. The mechanic at the tire shop test drove the car and diagnosed the problem as needing my front end lower control arms replaced. I had confidence in his evaluation but ended up taking my car to Gillman Subaru of San Antonio a week and a half ago thinking the repair might be covered under its extended warranty. The mechanic at Gillman’s who first checked out my car just did not feel the same thud I had felt when making sharp left turns. So with trepidation I drove my car home, and the problem continued. I went ahead and scheduled a second visit to Gillman’s Subaru a week and a half after the initial visit. This time another technician, Richard Brown, drove and checked out my car. He determined that the left lower control arm bushing had excessive play and needed replacement. The bushing was replaced, and now my car's left turns are normal. No thump, bump or sensation that the car's wheel is slipping. I can totally feel the difference. What a relief! Thank you, Richard Brown and Anissa Rodriguz of Gillman Subaru of San Antonio. I appreciate your help. You’re awesome. What a team! P. S. Additional good good news for me today: The front end left lower control arm bushing replacement was in fact covered under my Forester’s extended warranty. I ended up having to pay only a small deductible. Hip, hip hooray! More

I’ve never been dissatisfied with the service and Justin is always friendly, keeps me posted on what’s happening while I’m there and greets me with a smile. I trust this dealership! is always friendly, keeps me posted on what’s happening while I’m there and greets me with a smile. I trust this dealership! More

Everything was great my appointment started on time and the completed the oil change quicker than expected the completed the oil change quicker than expected More