Gillman Subaru San Antonio

From start to finish, I experienced great service. I was looking at purchasing a Toyota or Honda, but after I took a test drive of the Subaru Legacy, I was sold. Fernando Martinez was very knowledgable and looking at purchasing a Toyota or Honda, but after I took a test drive of the Subaru Legacy, I was sold. Fernando Martinez was very knowledgable and friendly and made the sales process easy. Ray in finance was able to get me a great deal on the APR which always helps! Finally, Fernando's co-worker (Tim Gantner) followed up with me after the sale to answer any additional questions and point out some of the key features of my new vehicle. I feel it's important to recognize Fernando, Ray & Tim for their excellent sales service. They went above and beyond and I am appreciative of the high level of service each of them provided to me. If you're looking for a new vehicle, I encourage you to go and visit them and see why I gave them the high score I did- they earned it! More

Fernando did a great job taking us on our initial test hop and demonstrating all the features of the Outback. We later went through USAA and the internet to work on price, and so our second visit and hig hop and demonstrating all the features of the Outback. We later went through USAA and the internet to work on price, and so our second visit and highway test hop were handled by Tim. Both salesmen were respectful of the customer, assisted without being pushy, and did a very good job of selling a product they clearly felt good about. "Ray" did a good job of closing our deal, but it's too bad the dealer has him peddling so many "extras" to earn extra money for the dealership. Ray did a good job on our closing and did not push too hard, but it was time-consuming and awkward to go through this after having already advised the sales force that we did not want any dealer "extras". All in all, a pretty good buying experience. Cannot rate the service department yet because have had no experience with them, but for sure will come back and rate them later. More

Very helpful and friendly staff. Not overbearing. The representative showed me the vehicles I wanted to see without forcing my interest into something I didnt like. I have had dealers in past try to sho representative showed me the vehicles I wanted to see without forcing my interest into something I didnt like. I have had dealers in past try to show me everything I didnt want to see just trying to get a sale. If that would have been the case I would have walked out and not returned the next day for a sale. More

When first arriving at Gillman we were automatically treated amazingly by Leslie. He responded quickly and helpfully. He was a great salesman because he didn't tell us what we wanted to hear but told us treated amazingly by Leslie. He responded quickly and helpfully. He was a great salesman because he didn't tell us what we wanted to hear but told us what we needed to know. He wanted us to get into a vehicle that we would ultimately like. When he was stumped about a question he quickly got the help of Tim. Tim was amazing and knowledgeable about all aspects of subaru! The team made me feel welcomed and safe. They quickly teamed up to get the ball rolling so that we weren't there at all times of the night. The same day we went in is the same day we left with a car. Amazing conversations and great laughs makes me want to keep going back to Gillman for future purchases! (cocktail sauce is great Leslie!) (Tim I'm coming back for that Subaru and your gamer tag!) awesome staff all around! I am proud to have a car from Gillman! More

Our experience goes back to the service performed on our 2003 Legacy Wagon by Tom, who is a Subaru genius and a huge asset to their workshop. Based on this, I decided to buy my new 2011 Outback from Gillman 2003 Legacy Wagon by Tom, who is a Subaru genius and a huge asset to their workshop. Based on this, I decided to buy my new 2011 Outback from Gillman Subaru. Mike Rauch is a dynamic, knowledgeable and friendly sales person. All other persons we met in sales, parts and service have made us firm fans of Gillman Subaru. More

Mr. Gantner was a refreshing new kind of car salesman. He knew his product, did not attempt to have me make his mortgage payment, gave me a very fair price, was courteous and professional. I will surely He knew his product, did not attempt to have me make his mortgage payment, gave me a very fair price, was courteous and professional. I will surely give his name to all and anyone looking to buy a car. Thank you for hiring this kind of person. Linda Pohl More

I had a great experience with Subaru San Antonio. Everyone knows dealing with car dealerships are usually painful and slow, but they did the best they could to keep you satisfied and out if there qui Everyone knows dealing with car dealerships are usually painful and slow, but they did the best they could to keep you satisfied and out if there quickly with a new car! Everyone was very friendly and we were never left waiting too long. We dealt with a few different employees before the final sale and they were all very helpful and knowledgeable about the cars, and if they didn't know something they would find out. Easy dealing with prices, not much hassle. Would go back! More

Very professional, friendly, and respectful salesman and finance director. Some communication issues regarding agreed upon price with unexpected fee added to final sales order but this was quickly resolved finance director. Some communication issues regarding agreed upon price with unexpected fee added to final sales order but this was quickly resolved. My less than excellent rating was due to the Service department and their unfriendly attitude when I brought my new car in a week after the sale to have ordered accessories installed. First there was some confusion between the sales department and service department regarding what paperwork I was required to have with me to get accessories installed and regarding availability of a loaner vehicle. After implying that they couldn't do any installation work without the "We Owe" document and thinking I would have to travel back across town to get this from my home, they finally said that they should be able to get it from the salesman when he arrived later in the day. I also mentioned to the Service rep that I received a call to let me know that my plates had arrived and while I would have expected him to say that they would take care of putting the plates on my car, he instead told me that I would have to get them from the person that called me without any suggestion that they could take care of this or explanation of why he could not do this for me. Salesman took care of this later. While none of these issues would stop me from recommending Gillman for anyone looking to buy a car, I don't expect that I will return to this service depart nor recommend it to others. More

I walked into the dealer to take a look at the new 2011 Subaru Wrx. Tim was more then happy to sit and speak with me about the vehicle even though I am not ready to pick one up just yet. I walked out of t Subaru Wrx. Tim was more then happy to sit and speak with me about the vehicle even though I am not ready to pick one up just yet. I walked out of the dealership with all the information I need and a couple of invites to play Call of Duty on Xbox. Not only will I recommend Subaru to all my friends I will recommend that they buy it from Tim. I will definitely be back in October to order a new WRX. More

We had had a very bad experience at 3 other dealers, but Fernando and Tim gave us exceptional service. They were knowledgeable and helpful---never pushy. They went on a hunt for the right car for us and t Fernando and Tim gave us exceptional service. They were knowledgeable and helpful---never pushy. They went on a hunt for the right car for us and the right price. We were very happy with the service they gave us and would definitely recommend them and this dealership to others. The car is exceptional---we did our research before coming in and weren't disappointed in the quality. It is fun to drive! Thanks, Tim and Fernando! We are happy customers. You do a great job making customers feel at ease and earned our trust with your honest and sincere concern regarding the finding of the right car for us. More