Gillman Subaru San Antonio

I recently traded in my 2011 Chevy Cruze for a Jeep Liberty. The process was quick and easy. My sales rep Steve S. Stayed in contact before I met him and was a big help, he showed me the car I was look Liberty. The process was quick and easy. My sales rep Steve S. Stayed in contact before I met him and was a big help, he showed me the car I was looking for and also got me a good deal for my trade in. He was also very informative of the trade in and finance process. He and the finance manager Nick S. helped me to stay within my budget for car payments and worked hard to get it as low as possible. They also allowed me and my husband to take the car home overnight to make sure we liked it and we loved it! Usually I don't feel comfortable with car salesmen because of the fear of being ripped off but these guys were a great help and I have already recommended them. My husband is also looking to trade in his vehicle, so we will definitely be back. If you're looking into getting a new car, visit Gillman Mitsubishi. Steve and Nick can definitely help you out! More

Quite frankly these guys are amazing. My Outback has almost 200,000 miles on it, and runs like it just drove off the lot. If you could find a more knowledgeable and helpful staff I would be stunned. If almost 200,000 miles on it, and runs like it just drove off the lot. If you could find a more knowledgeable and helpful staff I would be stunned. If you bring your car to these guys you will never regret it. More

As I promissed, here is my review regarding the service for oil change last friday. Again, not sure why people complain so much, I'm sure everyone's experience is different, however, I went there to get t for oil change last friday. Again, not sure why people complain so much, I'm sure everyone's experience is different, however, I went there to get the oil changed, they told me it will take about 45 minutes...45 minutes later the car was ready, so i didnt have to wait more than estimated. It's a new car so I didnt pay anything, I get 2 free oil changes per year and free car wash, so great price. More

Went there to buy a brand new Impreza WRX, bought it, and I am completly satisfied. Now, for those individuals who keep complaining about the prices especially and the fact that they went there (or any othe I am completly satisfied. Now, for those individuals who keep complaining about the prices especially and the fact that they went there (or any other dealership for that matter), and didnt get what they wanted or what they expected, here are a few words for you. Please open your eyes and don't be naive, it is a dealership, thus a business, their main goal is to take your money. Of course they are not going to offer you what you want on your trade, of course they are going to give you a big price on a car, of course they are going to try and fluff up your monthly payment, they need your money. This is just common sence and I don't believe they are accurate reviews of what a delearship offers. For example, like I said in the begining, I wanted a 2013 Impreza WRX, I went there, and I got it...yes for a bit higher price than I expected, but, I was completly honest with them, I told them for me what matters is the monthly payment, and that I didnt care about the actual price nor the interest rate. You know what happen then? Mike and the finance guy whose name I forgot, did what they did, and I got the car for about $100 less a month than I expected, and an insanely low interest rate considering I am farily new to America and my credit is not yet built. I will share it with you, so my previous car I got a 23% interest rate, on this new WRX i got 3.8%, I would say that is a major success, and why? Because I was honest and didnt waste their time of haggling with them or complaining. I told them what I was there for and they gave me a better deal than expected. And yes, for my trade they underpaid almost $1000, but that car needed major repairs, and I believe overall it was a great experience. Today I am going for my 3,000 mile oil change, and we will see how that goes. I have seen bad reviews on the technical department, so after my experience I will share it again here. More

What a horrible, frustrating, awful experience! I would never buy from this place. Our sales consultant Brian was not necessarily the worst but he didn't do much in the way of explaining the features of t never buy from this place. Our sales consultant Brian was not necessarily the worst but he didn't do much in the way of explaining the features of the Forester we were interested in. I think it was because he just isn't all that knowledgeable about them. We told him we would like to see what kind of a deal we could work out and he took us inside. He had an assessment done on my current vehicle and the trade-in value he came back with was $1500 less than I had been getting at other dealerships. He made it seem that no one was going to be interested in my vehicle and that it was more of a loss to them than anything. Slightly insulting. The estimates for the vehicle I wanted to purchase came to about $475 a month for 60 months on a forester with a msrp of $27200. $475 X60 = $28500. If you add in the $5000 trade in value, I would be paying all together $33500 for a $27200 msrp vehicle. I told him that with our great credit we shouldn't have a payment more that $400 and those numbers he had calculated were way off from where we needed to be. He went off to work it out with his "manager" and that's when things got ugly. I consider myself a fairly nice, polite person and I have also worked in sales for many years. I was absolutely appealed by the "selling" techniques of this so called "manager" LLoyd. He began by telling us there was no possible way to get it down to $400 and that "most of our customers are generally more affluent. If you cant pay more than $400 a month than you shouldn't even be looking to buy a new car." He asked several times what it would take for us to buy one that day and my husband made it very clear that we would not be purchasing the vehicle that day. He said then it would be a waste of his time to even try to get us a lower number. After a few more insults he left us to think about it. He came back less than 3 minutes later and said that he was able to squeeze a one time only deal in for $400/60mnths but only if we bought it right then and there. We got up and walked out. Lloyd is the worst, most arrogant, full of himself sales associate I have ever met and would never do business with him. Side note, he introduced himself as a manager but his business card says sales/ leasing consultant. They are running a real shady business and I would recommend anyone considering to purchase from there to really do your homework and not get pressured into anything by these yahoo's. More

Always go to Gillman for service for 2010 forester. Went in to have oil change and have battery checked at 36150 miles. Battery was starting to crank harder and I wanted to avoid having to be jumped. Wa in to have oil change and have battery checked at 36150 miles. Battery was starting to crank harder and I wanted to avoid having to be jumped. Was told that I was 150 miles over warranty for FREE new battery and charge was $250.00. Told service that I would not pay that and after awhile brought price down to $142.00. I felt that some type of allowance should have been made about the free battery and the warranty. Iwas 150 miles over limit!! I had car in two months prior at 33,000 miles for service and spent $500.00 for service that was due, and was told everything was fine. Now I get hooked for a replacement battery. I have been a loyal custoomer until now but am not sure that I will be coming back. More

I have had all maintainance done with Gillman Subaru for my 2010 Forester. Last time I went in, I asked to have battery checked because it was starting to crank harder to start car. (No dead battery yet) my 2010 Forester. Last time I went in, I asked to have battery checked because it was starting to crank harder to start car. (No dead battery yet) I wanted to avoid having to get jumped. I was told that I was 150 miles over the warranty for a free battery replacement and was being charged $250.00 for the replacement. I had car in two months prior for oil change at 34,000 and had car checked and was told all was great! Now battery needs replacement. Dealer brought price down to $140 for battery but I was shocked that they would not replace for free as I have been a loyal customer for 3 years now - especially since milage was so close to warranty limit. More

To keep the Gillman warranty you have to have your oil changed at the dealer every 3,000 miles and/or every 3 months. I made a an appointment for an oil change. When I dropped it off I was told I would ha changed at the dealer every 3,000 miles and/or every 3 months. I made a an appointment for an oil change. When I dropped it off I was told I would have the vehicle soon. I have been sitting here for hours, yes, hours now. The wait for an oil change when you have made an appointment a week in advance should not be hours long. This has reached the point of absurdity. While here....for hours...I have seen the staff speak poorly to other customers. I have watched a car sit in front of service for an hour with the repairs being made before a customer was alerted that her car was ready...and that was only because I personally asked if that car was ready to go. Hideous staff & poor service. At this rate, my car better be fully detailed when I get it back. More

My son and I went to this dealership specifically to look at a used Tiburon they had. We got to the dealership, they got the keys right out for us and we took the vehicle on a test drive. Before we even fini at a used Tiburon they had. We got to the dealership, they got the keys right out for us and we took the vehicle on a test drive. Before we even finished the test drive my son decided this was the vehicle he wanted. We told the salesman and he took us inside to work out the deal. They took my Mustang which we were trading in to get appraised and he had us fill out credit applications (I was cosigning). For anyone who doesn't know, EVERY time someone runs your credit it lowers your overall credit score, therefore I never randomly have my credit run. We were doing it simply to purchase the Tiburon. Our salesman came in and out telling us things were looking good and they were just trying to find us a the best deal. After awhile he finally came back in and told us the good news...we were approved and they could get us in a car. The bad news was the car we applied for was sold to the person who test drove it after us. Seriously?? How can a dealership run your credit to purchase a vehicle that they are selling to someone else?? If we had known the car was going to be sold to another customer, I would have NEVER agreed to have my credit run. We did not want any random car at their dealership, we wanted the car we came in specifically to look at. Now my credit score will be lower and we still have to find a vehicle for my son! That is simply bad business. To top it off, our sales associate told us his manager wanted to speak to us, so we waited and waited. We still didn't have the keys back to the mustang, so we couldn't leave. Finally I was not going to wait any longer. I went in the office and demanded the keys. I said this was completely unprofessional and I was appalled at their business practices. Worst non-car buying experience ever. Side note, Greg, our sales associate was a nice kid. He tried his best, it was the on duty manager who knew about the other person buying the car. He also knew that I had come in to look at the car and that we were doing a credit check to purchase the car. He should have stopped it before it got to that point if he knew someone else was purchasing the vehicle. I didn't put his name in because he never bothered to even come in and explain the situation, so I have no idea who he is. More