Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gillman Subaru San Antonio
Selma, TX
542 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 542 reviews
November 17, 2021
I have an issue with service provided and when I call to voice my complaint I find that I am unable to get past the Operator to make my complaint. I have called my Salesman but he is never available -I ha voice my complaint I find that I am unable to get past the Operator to make my complaint. I have called my Salesman but he is never available -I have tried email twice with no response ! Management can't correct a Customer Complaint if the Operator refuses to connect call to Management- I' upset More
by garybryning
Employees Worked With
Service advisor Thursday 11/11/21 Operator 11/14/21 Phone system Constantly POOR !
July 07, 2021
I found a used vehicle at this business online and contacted them on a Saturday. Al tried to put the hard sell on me, but I live in Dallas, and would not buy a vehicle like that. I paid for my own contacted them on a Saturday. Al tried to put the hard sell on me, but I live in Dallas, and would not buy a vehicle like that. I paid for my own inspection ($250) from an independent business, and they found issues. When I texted Al, he said he would have it checked by their service department. This was the last text I got from him. I was ghosted by a dealership!!!! I left a message for the manager two days later, and then got a text from Al- (That vehicle is sold). Really??? You can't say it's just this salesperson being unethical- the GM didn't call me back. That means the whole dealership is unethical. Beware!!!!!!! More
by phyllisgrover
Employees Worked With
Al Stevens
April 26, 2021
Absolutely a crooked dealership!! Buyers beware!! The “appraisal manager” is a complete xxxxxx Bag!! Do your research on your trade in value, he will attempt to low-ball you by massive margins! Go to Car “appraisal manager” is a complete xxxxxx Bag!! Do your research on your trade in value, he will attempt to low-ball you by massive margins! Go to CarMax they will beat any offer the fat slob at Gillman will offer. Then take your money and spend it at North Park, they will take care you and your family! Gillman lost the purchase of 2 Subarus this week, and will loose as many as I am able to save from this dealership! I am also talking with the military to black ball them from military members purchasing from their dealerships More
by Paddy B
Employees Worked With
Fat Appraisal Guy
February 08, 2021
Was helped by Alyssa Lopez. She was knowledgable, kind, patient and very helpful. We got a Subaru Premium Outback. It was a great price and very clean. I highly recommend Gillman Subaru and especially Alys patient and very helpful. We got a Subaru Premium Outback. It was a great price and very clean. I highly recommend Gillman Subaru and especially Alyssa Lopez. More
by eplus4conrad
Employees Worked With
Alyssa Lopez
January 03, 2021
My salesperson Al went above and beyond. He even sent me a video of my car of interest since I was out of town. I was able to get a really good deal too and the sealed manager Andy was accommodating as well a video of my car of interest since I was out of town. I was able to get a really good deal too and the sealed manager Andy was accommodating as well. Very positive experience. More
by Shawn
Employees Worked With
Al and Andy
February 19, 2020
If I had an option to give this place a ZERO, I would! If you consider yourself to be smart, STAY AWAY FROM THIS PLACE! DO NOT FALL FOR THE LIES THEY SAY JUST TO TAKE YOUR HARD EARNED MONEY! They are not hon you consider yourself to be smart, STAY AWAY FROM THIS PLACE! DO NOT FALL FOR THE LIES THEY SAY JUST TO TAKE YOUR HARD EARNED MONEY! They are not honest and as soon as you drive off with what you believe is a descent car, it breaks down! It's a clunker! When you try taking it back to get repaired, they want to blame everything else around them, taking absolutely ZERO responsibility, and they still ask for more money!! Horrible service! Will NEVER EVER go back to this crooked dealership again! Be smart, STAY AS FAR AWAY AS YOU POSSIBLY CAN FROM THIS PLACE! More
by Er217541
Employees Worked With
Everyone
September 22, 2019
Buyer beware I bought a Subaru from Gillman in 2004. I am 56 years old and have owned a lot of cars in my lifetime. That Subaru has had more recalls in the 5 ye I bought a Subaru from Gillman in 2004. I am 56 years old and have owned a lot of cars in my lifetime. That Subaru has had more recalls in the 5 years than any other car I have ever owned. In addition, it seems to me that every time I brought my Subaru in for a repair other stuff would need to be fixed. In fact, in August I brought the thing in 3 times and spent over $800 getting stuff fixed that were not on the recall. In fact, after my first visit in August I wasn't even 30 minutes out of the repair shop and the stupid warning light was back on. And the next day another warning light came on. That was the case for each of the three times I was in your Subaru service center this August. In fact, now not only is the same warning light on the check engine light is on too. This is after I asked y'all to change the oil during my second visit in August. Plus I paid to have the air conditioning fixed during my first visit. The air conditioning stopped working 2 weeks after having that repaired. Fool me once, your bad, fool me twice... Three strikes and Gillman is out for the rest of my life! If y'all offered me a car for $100 I wouldn't take it because I know that y'all are planning to make it up in recalls and car repair fees. More
by LeongofMaui
Employees Worked With
Desk staff were very good at blowing sunshine
May 16, 2019
They will sell you Anything to make money. Worst service! Crooked sales people who will lie to your face, take your money and sell you a piece of junk! They clean it to look nice and shiny on the outside, but Crooked sales people who will lie to your face, take your money and sell you a piece of junk! They clean it to look nice and shiny on the outside, but is a complete piece of junk under the hood where it's most important! Will never go back to this place. I will never refer anyone that is human with a heartbeat to this dealership. More
by Carguy
Employees Worked With
All
September 27, 2018
Do Not Trust Anything They Tell You After a two week text and voice conversation agreed on a price on a used vehicle at Gillman Subura. I live out of state. Everything agreed on changed After a two week text and voice conversation agreed on a price on a used vehicle at Gillman Subura. I live out of state. Everything agreed on changed once I arrived. After stalling and making excuses for an hour and 45 minutes and me walking out to wait on my Uber, the salesman finally took me back to the Finance Manager. Finance manager treated me like I was some kind of criminal, very irate and angry. Salesman and finance manger kept saying my Cashiers Check has a lien against it? Then the title would have a lien!? Then she stated she was told this was going to be a cash deal? Why would this matter? Doesn’t just about every vehicle on the road have a lien against the title? I took a cashiers check from my bank to pay for the vehicle and had arranged to pay my taxes in my home state. Still really not sure why they wouldn’t sell me the car. Very strange ordeal. Wasted a day off work, airfare and had to rent a car to drive the 500 miles home. Definitely would not recommend Gillmam Subura to anyone. Very shady operation. Never experienced anything like this. More
by Firefighter27
Employees Worked With
Steve Patterson
August 30, 2018
Busted Used Car Bought a used car from them. I was told it was inspected and working great with no issues. Come to find out a couple of days later the car had an oi Bought a used car from them. I was told it was inspected and working great with no issues. Come to find out a couple of days later the car had an oil leak. Took it to them and was told it was a class 2 head gasket failure and needed to pay them 2500$ to get it fixed. Now the transmission is going out on it. I would not expect this from a big dealership like this. More
by DigiT
Employees Worked With
Derek
