Gillman Subaru North

They have changed. I tried to get an explanation on my suggested repairs. Can’t talk to anyone. Just leave messages in chat and voice mail with no reply. Had to drive I tried to get an explanation on my suggested repairs. Can’t talk to anyone. Just leave messages in chat and voice mail with no reply. Had to drive to dealership to speak to service manager. More

communication, answering to the phone, professionalism , lengthy process, good place to shop for car and services lengthy process, good place to shop for car and services More

The dealership has excellent customer service in every area that I have dealt with so far. I have one criticism. It took over 2-1/2 hours to see someone in finance after I committed to buying the car. area that I have dealt with so far. I have one criticism. It took over 2-1/2 hours to see someone in finance after I committed to buying the car. I understand they were busy that day, but the wait was too long. Once I met with a finance person, the process went fairly quickly and the personnel were courteous and informative. More

Great communication and follow up, Patrick was easy to work with and Stephen really helped out with all the new functionson the car once it was delivered. work with and Stephen really helped out with all the new functionson the car once it was delivered. More

Friendly, courteous, and the wait time was acceptable. The gentleman who checked me out even contacted SiriusXM to take care of an issue with the satellite radio. The gentleman who checked me out even contacted SiriusXM to take care of an issue with the satellite radio. More

The service writer went above and beyond to get my car fixed. The Check Engine light kept coming on and it wasn’t an easy problem to find. It took several days for the technician to find deep within the fixed. The Check Engine light kept coming on and it wasn’t an easy problem to find. It took several days for the technician to find deep within the engine there was an oil leak. My car is almost 8 years old with only 55,000 miles on it. I was given a loaner so they could order the parts, make the extensive repairs and make sure there were no leaks. This all took about 2 weeks but since I had the loaner I could still do my regular activities, keep my doctor appointments and volunteering. I was kept informed of how everything was going and given a time frame for the repair to be done. I purchased my Forester from Gillman Subaru North new and have done all my maintenance at the dealership. Everyone is very nice and they have a great waiting room. More

A very pleasant experience, Laura is a very knowledgeable person and her experience help our family choose the right vehicle for our daughter. Greatly appreciated! person and her experience help our family choose the right vehicle for our daughter. Greatly appreciated! More

I have never had a better buying experience than with Team Gilman! Even after the sale, they treated me like I had yet to spend a dime. Coming from CarMax, it was like I entered the promised land! I wou Team Gilman! Even after the sale, they treated me like I had yet to spend a dime. Coming from CarMax, it was like I entered the promised land! I would like to expecially thank Shanaz Hossain for going the extra mile and making sure the car was a great fit for me and my family! More

Best customer service I love everyone very nice nake you feel comfortable very efficiently on service feel comfortable very efficiently on service More

The service department is friendly, very clean, and does a good job. They take reservations and are open on Saturdays. Not unlike some other dealership service departments, they are expensive. a good job. They take reservations and are open on Saturdays. Not unlike some other dealership service departments, they are expensive. More