Gillman Honda of Fort Bend - Service Center

Excellent Service Department (Neville) I use to go to Honda Cars of Katy only .Now the only reason I come here is Neville for service. He always gives me great service and always go above I use to go to Honda Cars of Katy only .Now the only reason I come here is Neville for service. He always gives me great service and always go above and beyond. Give the man a raise. More

Terrible service from service department I had a warranty problem with my car so I brought it in to get fixed . The gentleman I worked with by the name of Neville, was very rude and had the w I had a warranty problem with my car so I brought it in to get fixed . The gentleman I worked with by the name of Neville, was very rude and had the worst customer service I have ever experienced in a Honda dealer . I have worked with Honda my entire life all over the country and never have I been treated so poorly as a paying customer . He yelled at my for being three minutes late to my appointment after I had called the day before to let them know I'd be running late . At that time I had been told it was fine and to come in when I was able . Do not advise your Honda o be worked on at this dealership . More

Made it Right I originally posted a negative review regarding an AC issue I had. Once the service manager saw my email and review, he and the advisor, Neville, work I originally posted a negative review regarding an AC issue I had. Once the service manager saw my email and review, he and the advisor, Neville, worked diligently to correct the problem. I appreciated their tenacity, fairness and effort to earn my business and trust. More

Service The service advisor was friend and kind in approach. He has understanding of the problem, and I believe he is knowledgeable. I will return back there The service advisor was friend and kind in approach. He has understanding of the problem, and I believe he is knowledgeable. I will return back there because of care. More

Waste of time and money I will never bring my Odyssey back to this location and here is why: I bring it in for a noise that I already identified. I told Nevill where it was, I will never bring my Odyssey back to this location and here is why: I bring it in for a noise that I already identified. I told Nevill where it was, what part it was and why I couldn't replace it. I even drew a picture. His answer: the tech will look at and see. I understand the advisers are the frontline and may not fully understand the mechanical needs. The techs diagnose and repair. I got a call Friday afternoon asking if I can leave it until Monday because they cannot duplicate the issue. I get a call Monday with a $1200 estimate to tear into the rear ac unit just to find out what's bad. I had supplied that information already and the tech wasn't sure which part needed to be replaced. I declined the job and said I'd just pay diag fee. I come to pick my van up, which the department had for 3 full days and the panel wasn't even completely installed! That'll be $122, please... Never again... More

It has been almost sixteen years and five new Hondas since I have had anyone besides Honda service my cars! After a visit to Gillman Honda of Fort Bend on Friday, 2/21/2014, where I was told to take my since I have had anyone besides Honda service my cars! After a visit to Gillman Honda of Fort Bend on Friday, 2/21/2014, where I was told to take my Accord back to where it was previously serviced since they could not remove the OEM wheel lock. I took my Honda to another local business here in Richmond since the Mobile Honda dealer is not really convenient to the southwest Houston area. I just got a call that the wheel lock key is stripped and one of the locks is damaged. The locks will likely have to be cut off the car! To make matters even worse, it seems impossible to speak to the general manager or service manager at Gillman Honda of Fort Bend after multiple calls. So much for Honda customer service! More

I had problem with my car battery, called John and he helped me got a new battery right away.Thanks John Miller for his help. helped me got a new battery right away.Thanks John Miller for his help. More

Gillman Honda at fort bend has always tended to my needs. What I mean is that for most dealership, if not all, if you want to get service done you usually have to set up an appointment. I've just been thankf What I mean is that for most dealership, if not all, if you want to get service done you usually have to set up an appointment. I've just been thankful that these guys have been able to work me in and have been patient as well. I work for a hospital and I know what is needed in dealing with customer service. In that note, I want to recognize Jason Gutierrez in all the help he has contributed. When ordering parts through Honda, wheter in stock or not, Jason always kept me in the up and up. If the part needed some research he got it taken care of. He notified me when he ordered the part, how long it would take, and when it made it to the shop. So once again, thanks Jason, and all the team at Gillman Honda, for all your help. More