Gillman Honda of Fort Bend

Gillman Honda FB treated me fairly and respectfully. Ultimately I left with a vehicle that I am totally satisfied with and I will go back to Gillman first when I'm on the market for another. You will en Ultimately I left with a vehicle that I am totally satisfied with and I will go back to Gillman first when I'm on the market for another. You will encounter different styles at every dealership you go to. What gives Gillman the edge is their ability to make you feel like they care about you. Follow-up phone calls, quick turnaround on add-on installation, etc. They are great. More

Saw two Honda Odyssey’s online, called Ken to confirm availability, affirmative. Drove 6+ hours (Wichita Falls to Rosenberg) to see them, neither one was at Ken’s location. Ken lacked the guts to apologi availability, affirmative. Drove 6+ hours (Wichita Falls to Rosenberg) to see them, neither one was at Ken’s location. Ken lacked the guts to apologize so his coworkers cleaned up the mess. Shaun and his boss were super apologetic but I won’t tolerate lying and deception. If you go to Gillman Honda Ft. Bend, find Ken and stay far, far away. It wasn’t all bad, Ken did a great job confirming my beliefs about car salesmen. They did offer me one of the Odyssey’s, 50 miles away across Houston. Shop here as a last resort. More

ABSOLUTELY THE WORST!!!Manager Luis should be ABSOLUTELY THE WORST!!! Manager Luis should be FIRED!!!! My daughter was speaking to Louis he told her she was approved to put $500 down he can get ABSOLUTELY THE WORST!!! Manager Luis should be FIRED!!!! My daughter was speaking to Louis he told her she was approved to put $500 down he can get her in a car so she saves it and when she has it she return to the dealership. She get there and speak to Devion he knew absolutely nothing but reassured her everything is fine. they have no vehicles to show her the 1 vehicle was sold the day b4 plus the finance people left. Her next off day she goes back up there no one was available to help so they sent a person we never spoke to and he was completely lost Luis walked up and told him shes already appdove dont do another application that guy left never came back. Where sitting there now its closing time. Luis ask does she have $1000 and can she get insurance she said yes he shows her 3 cars 1 electric and another small SUV. She chose the SUV paid got insurance. Luis showed her a 2019 Nissan and told her If she had a cosigner she can get a Nissan 2019 vehicle. She gets her grandfather to cosign. Ok now Louis says oh you don't need the grandfather you can get it the 2011 $8000 vehicle on ur own. So she says ok fine ( but they keep asking the grandfather for bank statements) she will take the 2011. We spent 3 hrs waiting to sign paper work just to be told the finance person left. She put the $1000 down on the vehicle was told she can drive with the vehicle that night. We left and was told come back the following Wednesday to fill out the paper work. Wednesday we are there for 4 hrs waiting because all the bills she brought they said the banks need something else. Due to her schedule she cant keep making blank trips so her next available day was Saturday 1/30/21. She text Louis all day asking what she needs to bring he never text back only to say everything is fine got to sign the bank papers. She asking him what do i have to bring he never answered the question. So she tells him she will not come up there if she don't know what to bring. Now he text her back and says if u don't the car will be repoed because a new month is starting and she has to sign paper work. We get there at 7pm as soon as we walked in ( mind u this man has NEVER greeted us) Luis ask her does she want her car detailed she says sure and gives him her keys. We sit there for bout 45 mins thinking the car getting detailed. There having a whole party folks clapping laughing in the finance room while we are still waiting. Now its closing time he comes out hands her her keys back without the car key on it and says. The manager is going to refund you your money. Your grandfather didn't want to send over his income. What i couldn't understand is why LIE!!! Mind u where bout 45 min from our house no way back home and he just walked away. I speak to the Manager Marisa Williams who stated he should not have told her that and that she really need 3500 down on this 2011 vehicle. She stated she will talk to him about the way he went about getting the keys back. DO NOT DEAL WITH GILMAN HONDA FORT BEND. How Luis acted it was casual and without an ounce of empathy and such blane disrespect im pretty sure this is how they do things at this place. Im pretty sure nothing will happen to him cause this is there definition of customer service. By the way this was her first time buying a car. If i could give 0 stars i would they will get 1 just for the water. More

This is the worst experience buying a car in my life I bought a pre own SUV and the engine broke 3 months after the purchase!!! Don't go to this dealer, they're selling high priced cars they know are dam bought a pre own SUV and the engine broke 3 months after the purchase!!! Don't go to this dealer, they're selling high priced cars they know are damaged, when you call to try to complain, they act so rudely, and try to make you feel like it is your fault. I never see before people acting so dishonest like this dealers managers. So sad for them, because they lost a very good costumer. More

Went in being told that I was approved for a vehicle up to $25k and I go in there and was told I need a co signer. I don’t recommend them what so ever cause they are bunch of lairs and scammers that work t to $25k and I go in there and was told I need a co signer. I don’t recommend them what so ever cause they are bunch of lairs and scammers that work there. More

One of the worst customer service I have seen in the last 20 years of my Car buying experience. I bought Car from Gillman in 2018 and I go to them for Service as well. Two weeks back, they changed the batter 20 years of my Car buying experience. I bought Car from Gillman in 2018 and I go to them for Service as well. Two weeks back, they changed the battery during Oil Change telling me it's under warranty and it will be free. Now they are telling me it's paid and they will send the bill to collection even after I told them I am out of City and will get back and talk to them. Gillman is just good during selling of the Car. The worst Car Providers. John Eagle service and treatment is way better than Gillman. Don't trust them!!! More

A very disappointing moment.Don't come here that you're A very disappointing moment. Don't come here that you're being told you've been approved and you get to drive off a vehicle and then three days lat A very disappointing moment. Don't come here that you're being told you've been approved and you get to drive off a vehicle and then three days later you're not approved not to mention they took your money now you got to wait four days for the bank to refund your money back to your account More

This is one dealer that I will not recommend no one in the Rosenberg area to use my bad experience was this past Monday I was told as a first-time buyer I was approved and that the finance department is w the Rosenberg area to use my bad experience was this past Monday I was told as a first-time buyer I was approved and that the finance department is working on the numbers the gentleman who I was dealing with made me understand that all I have to do is leave a $500 deposit and I get to drive with this Nissan Pathfinder which my husband and I along with my two sons were so proud jumping for joy for nothing last night the salesman tells me I'm sorry to inform you but it looks like we're going to have to ask the vehicle back and then see some other options as right now it doesn't look like the deal was not going to close so today Thursday morning I go and drop off the vehicle the gentleman is trying to show me some older models more than 10-year-old vehicles and I decided any happening you don't mislead and disappoint customers saying that they've been approved of a 2015 Nissan Pathfinder with all the horns and whistles thinking that they were going to get to owned and then you're going to get them a disappointment news 2 days later that the deal was not going to be able to close due to the bank needs a cosigner more down payment etc etc etc not good for business More

The asking price on Car Gurus was $13,991, the dealer wrote starting price $14,551 with no rebate. Added $3,500 (GAP included) in. wrote starting price $14,551 with no rebate. Added $3,500 (GAP included) in. More