Gillman Honda of Fort Bend

The ran my credit, without my permission. I paid cash for my vehicle and told them from the get going that’s what I was doing. I paid cash for my vehicle and told them from the get going that’s what I was doing. More

Had to get a manager on the phone because the sales rep was not being honest with me about my financing and wouldn't give me details remotely since I have no vehicle at the moment. He had a bad sales etiqu was not being honest with me about my financing and wouldn't give me details remotely since I have no vehicle at the moment. He had a bad sales etiquette and was not polite. Calling him assertive and pushy would be too nice. Despite asking the manager several times for a finance proposal with no addons I could not get a version that showed numbers anywhere close to my prequal from the bank. I guess they can keep their overpriced junker. More

Not Happy! Went in because I wanted to find a great deal on a new Honda Accord. So I get there, and they have no accords on the lot. They tell me leave a $1000 Went in because I wanted to find a great deal on a new Honda Accord. So I get there, and they have no accords on the lot. They tell me leave a $1000 deposit to put my name on a car that hasn't even been completed yet. Estimated delivery date 2-3 months. Felt uncomfortable but I gave them the deposit. Went home and started seen they have hundreds of bad reviews. Everywhere I looked, people were saying how shady this dealership was. Really regretting the deposit. 2 days later, I called them and asked for a refund because I did not feel right about the deal that they offered. Nope, no refund. Sorry Sir. You signed that paper so we got ya! xxxx, really? You are a dealership? Customer service? Satisfaction guaranteed? I've purchased many vehicles in my lifetime, and never have I been so unhappy with the way they conduct business. I can see why everyone and their mother are giving them bad reviews. It's to warn others not to shop with "Shady" business. So many other car dealerships who are trustworthy and who treat you right. I thought the manager would make things right, but he was the worst of them all. All he could say was "well you signed it didn't you?" Now that's customer service!!! More

I could have given a 0 if it was possible. These guys at Team Gillman Rosenberg will swindle you of your hard earned money. I paid for a 2018 Infiniti QX 80 unfortunately for me they knew it w These guys at Team Gillman Rosenberg will swindle you of your hard earned money. I paid for a 2018 Infiniti QX 80 unfortunately for me they knew it was a bad car and they want ahead to sell it without fixing the problem. They didn’t release the car till after about 2days after I paid, sadly 2days after I got the car the check engine light came up again, I took the car back to them and for over 2weeks they couldn’t rectify the issue with the car, eventually they called me by the 3wk to come pick up the car, to my surprise the check engine light still came up less than 30miles after I drove out of their facility. They will claim their sale is final irrespective of the condition of the car the sold to you. They will not accept any responsibility at any level at all. Please don’t be the next victim More

It’s been over three months and we still haven’t received our tags. We never received a copy of the paperwork signed at sale, even though promised it was emailed. Have called the local tax office and the ve our tags. We never received a copy of the paperwork signed at sale, even though promised it was emailed. Have called the local tax office and the vehicle hasn’t even been registered or title transferred yet. I’d steer clear, do not recommend buying your vehicles here. They told me our financing was sent to a different Gillman. Okay? The front desk lady is beyond rude. She is very condescending and will just hang up on you. She quotes “it takes 4-6 weeks” Yes, I was in there January 14. It’s been way longer. She says we don’t even have a file. I called the owner Chris Gillman and even he didn’t return my call after promising to have it fixed same day. It’s unacceptable. More

GREEDY CROOKS! DO NOT WASTE TIME WITH THEMGiven the GREEDY CROOKS! DO NOT WASTE TIME WITH THEM Given the current vehicle shortage, I thought it’d be prudent and had negotiated pricing IN WRITING VIA EM GREEDY CROOKS! DO NOT WASTE TIME WITH THEM Given the current vehicle shortage, I thought it’d be prudent and had negotiated pricing IN WRITING VIA EMAIL to order a vehicle with Gilman Honda, and gave them flexibility with a 4-month timeframe for delivery given the current supply chain situation, and made a physical visit expecting to finalize the deal. After spending 1.5 hrs providing a bunch of info and their failed attempt to upsell me on another model on their floor, I was given an offer with a $5k markup on a ~$30k vehicle. I questioned the salesman on where’s the honor of our agreed upon deal and he “claims” he was blindsided by his manager as well. Yeah sure…………… If you don’t want to waste your time and have an agreed upon deal reneged on, go elsewhere!!! More

I had 1000 appointment for oil change. When I talk with service person stated that it takes 2 to 3 hours. Also with out appointment same time. service person stated that it takes 2 to 3 hours. Also with out appointment same time. More

I've sent my Honda Civic to the dealership for diagnosis as I believe the dealer has the recourse and is competent to fix my Honda right even they charge me a lot. They took over a week and came back for a as I believe the dealer has the recourse and is competent to fix my Honda right even they charge me a lot. They took over a week and came back for a bad part that needed to be replaced. It cost me over $1300. Since the service advisor is unable to clarify my concerns, I ask the service advisor if I can talk to the technician and he, in turn, told me to wait for another 45 minitus for the technician to come back (cause the technician is taken his lunch ... the time is way over 3:00 pm) I feel he is trying to give me a hard time. I asked to talk to the Service manager and asked him what is the cause of the failure, is that a guaranteed fix, and if they can show me the bad parts. They told me they don't know the cause of the failure and the replacement is not a guaranteed fix. Also, they won't be able to show the bad parts to me as Honda forbids them to do so. They told me they have to replace the bad parts for further diagnosis. The Service Manager try to convince me of their diagnosis, but he is rude during the conversation, he yelled at me and finally open the door of the Service Department and tell me to "get out" of their dealership in front of a hall of other customers and their employees. That I think is completely unacceptable, crossing the line, and extremely offensive. It is totally Ridiculous fo for a dealership to treat their customers this way. I have tried to reach their administration team through an online chat, but the chat agents (Jennifier) don't know anything... not even the name of their service manager, general manager, and the administration team. Shame! I think she is trying to cover up the facts to the senior administration personals. More

I’m pleased to leave a review of Gillman Honda Fort Bend. The Ford F-150 King Ranch I bought from them is perfect. After an initial xxxx up with the sales process, General Manager Teno Fontenot put me in to The Ford F-150 King Ranch I bought from them is perfect. After an initial xxxx up with the sales process, General Manager Teno Fontenot put me in touch with Sales Director Dominick Pisano and he made the process simple and pleasant. He gave me a great deal on my trade and a terrific deal on the truck. Most importantly he was excellent to work with in getting one post sale issue resolved. I’ve purchased a lot of cars and this was one of the best experiences I’ve ever had in buying a car. Do your homework and they’ll work with you. I’ll be a Gillman customer for life. Thanks to Teno and Dominick for making it a great experience. They have my highest recommendation. More

The finance and sales staff are terrible. Ours salesman lied to our face and said we would not have our credit ran because we had outside financing. Get home and they didn't run it once but twice. Called t lied to our face and said we would not have our credit ran because we had outside financing. Get home and they didn't run it once but twice. Called the dealer and he told me that I was just "misinformed" and no lied to. I repeat take your buisness else where. More