Gillman Honda San Antonio

I have been a Gillman Honda customer since 2004 when I purchased an Accord with them. I purchased a Civic from them in 2009, and I just purchased a Pilot from them. I have always had great luck working purchased an Accord with them. I purchased a Civic from them in 2009, and I just purchased a Pilot from them. I have always had great luck working with their sales team. This time around, we had an issue on the value of my trade-in, but once Issac got involved, the situation was resolved. It was truly great teamwork on the part of Gillman to get this deal done (in addition to Issac, Jimmy, Bill, Tony and Matthew were instrumental in making this deal happen). We've only had the Pilot for a day, but my wife and I absolutely love it! I'm really happy with Gillman and look forward to working with them again in the future. More

I bought a 2011 Subaru Outback from Gillman Honda - San Antonio (Actually three dealers colocated; Honda, Subaru, and Mitsu) in late November 2011 about 30 minutes before they closed. The Outback had 4100+ Antonio (Actually three dealers colocated; Honda, Subaru, and Mitsu) in late November 2011 about 30 minutes before they closed. The Outback had 4100+ miles on it and it was flawless. The only thing it didn't come with was a retractable rear cargo cover. Since I carry my golf clubs back there I decided to purchase a cargo cover myself. After owning the Outback for a few weeks I was re-reading the paperwork and noticed that the "used car" sticker listed a retractable rear cargo cover as being included (it was hard to miss since the printing ran onto a dark red part of the "form" sticker.) I returned to the dealership a few days later and inquired about the cover. I was told that they were not responsible for printing errors, but that they wanted me to be satisfied with my purchase so they offered me a partial credit toward what I paid for the cover. I'm a reasonable person and realize that mistakes are made so I was happy that they didn't flat out refuse to make me "whole" again. In fact I was satisfied to the point that my wife and I purchased a 2012 Subaru Forester last week from Gillman Subaru (co-located with the Honda dealer.) While being shown the features of the Forester the salesman showed us where the Forester's cargo cover stows away when not needed. As soon as I got home I checked my Outback and sure enough, the cargo cover was "stowed" in the floor of the rear cargo area. Wanting to do the right thing I returned to the Honda dealership and explained what I had discovered and said I would return the cover I purchased and give the dealership back the money they credited me with. The manager I spoke to (don't remember his name) thanked me for my honesty and integrity, but said that they had already accounted for the money (about $90) and that it was a small price to pay if it made a customer satisfied. Overall I had a great experience with both Gillman Honda and Gillman Subaru -San Antonio. I would highly recommend them to anyone and they will definately be my first choice 10-15 years from now when our Subaru's need replacing (sorry guys - we expect our Subies to keep going, and going, and going.) More

I purchased a 2012 Honda Civic EX-L at the end of September 2011. Their tint person messed up the back window tint. Has bubbles and scratches throughout. Rec'd a certificate to come back, at my September 2011. Their tint person messed up the back window tint. Has bubbles and scratches throughout. Rec'd a certificate to come back, at my convenience. This afternoon about 4:30, I'm dropping it off (was told it would take 6 hrs to do because of the defroster lines, needs to be heated up, etc. I will pick it up after work tomorrow) Their tint person works M-F, 9-5. I work M-F, 7-4. I requested a loaner. I was denied. What kind of customer service is that? Yea, I'm angry! Making arrangements for a rental for 24 hrs. Pat Mays 262-9295 More

Gillman is my third Honda dealership in three and a half years. The dealer where I bought the car had excellent service, but we moved hundreds of miles away. After a few visits to the closest dealer, it was years. The dealer where I bought the car had excellent service, but we moved hundreds of miles away. After a few visits to the closest dealer, it was plain that the customer was not as important as the service employees, who paid little attention to appointments, customer's time and keeping customers informed. So I tried Gillman, thinking I needed a new battery. I called just after getting a root canal, hoping I wouldn't have to wait for hours for service as I needed to buy and start some prescriptions. I didn't mention the dental work but was told to come right over to the express service center. They had enough staff to work with a number of people. They tested my battery, showed me the results, put in a new one, and I was out in no time. Gillman is my new dealer. More

Due to unfortunate circumstances my wife and I were in need of a new vehicle ASAP. We narrowed the make and model we wanted down to a Honda CRV, but trim level would have to be based on what we could affo need of a new vehicle ASAP. We narrowed the make and model we wanted down to a Honda CRV, but trim level would have to be based on what we could afford. After wasting an entire afternoon playing mind games at our nearest Honda dealer we decided to give Gillman a try the next day. I've heard good things about Gillman and now realize we should have just gone there first. Gillman was so willing to work with us we drove away with a nicer CRV, more add-ons and more warranty coverage than we were hoping for. Buying from Gillman was a great experience. Especially considering what we had been through the previous day. Gillman is not your typical car dealership. Our salesman Chris, as well as everyone else we dealt with there, was fantastic. They all were courteous, honest and well informed. So the next time we need a new vehicle I know where we'll be going... straight to Gillman. More