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Gillman Honda San Antonio
Selma, TX
244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 244 reviews
February 02, 2018
Save time and shope elsewhere First i find it offensive they try to force you to get tint/fabric treatment/paint sealant/nitious they do not include this in the price and try to ad First i find it offensive they try to force you to get tint/fabric treatment/paint sealant/nitious they do not include this in the price and try to add it in at the tale end as a bit of a suprise! One of the other things i disliked was that the sales manager actully tried saying my car is a rare one though this isnt true considering honda makes tons of my car though it was not an issue for me i feel like i need to tell people of the absolute shady things in my openion that go on here. The staff is clueless, the tried delivering my car dirty then full of scratchs, they did buff most out but missed a few and attempted to make it right that said i still had to pay for a professonal wax job that cost me $90 to get the remander scratches out. When callng gillman my experance is the left hand doesnt know what the right is doing. They will drop you into a voice mail with no warning even though you asked to speak to the person. You will be shuffelled around dept to dept. I find they want you to jump for them when in fact they should be jumping for me...they forgot there working for the customer not the other way around. I find the managment unwilling to talk like adults i actully paid cash for my car and though i have not completed signatures they needed (though i have been there multipule times to do so) there trying to tell me that people there wont be paid because of that even though i brought a certified cashiers check out of my account...they have my money and because of there buisness practices there trying to guilt me. I reminded the manager of that and in fact thats a buisness issue not my issue and ill be there tommarrow to sign papers regardless of personal inconvenience to them. If your wise just shop around...the internet is a great place to avoid jokers like this. This is my openion only. I recommend anyone who has issues with them just report them to the dmv...they control there licensing. More
by TheCarolins
Employees Worked With
amy owen
January 26, 2018
Ana Valadez Internet Sales Manager Was great Ana Valadez Internet Sales Manager Provided me with a great experience. I have now purchased 2 cars from Gillman Honda and both experiences from beg Ana Valadez Internet Sales Manager Provided me with a great experience. I have now purchased 2 cars from Gillman Honda and both experiences from beginning to end have always been great. Ana Valadez Internet Sales Manager Is a fun yet professional salesman and I live my new car. Thanks again Ana Valadez Internet Sales Manager More
by Diamond
Employees Worked With
Ana Valadez Internet Sales Manager
January 26, 2018
Ana VALADEZ was SO helpful in finding the exact car I asked I am extremely greatful to Ana Valadez for helping me find the exact car I asked for..I waited nearly 15 yrs to purchase a new car and I am so happy w I am extremely greatful to Ana Valadez for helping me find the exact car I asked for..I waited nearly 15 yrs to purchase a new car and I am so happy with the Honda Pilot Touring..I wouldn't have known about this model if not for Ana Valadez..I couldnt be happier. More
by SUSAN Krueger
Employees Worked With
Ana Valadez
January 26, 2018
Great buying experience!! After doing our research on the car we wanted to buy regarding a fair market price, we sent emails to several dealers in the area. San Marcos Honda n After doing our research on the car we wanted to buy regarding a fair market price, we sent emails to several dealers in the area. San Marcos Honda never responded to any of our emails until days later; actually after we had already purchased a car. Only Gillman Honda and Fernandez Honda responded timely with actual good offers. We decided to begin our on-site visit with Gillman Honda and was assigned Ana Valadez from their internet department. From the beginning, she endeavored to figure out exactly what we were looking for and how she could meet our desires. She was friendly and informative, never pushy or overbearing. She didn't play any games, but readily took our counteroffers back to her manager and got him to agree to the price we felt was fair. The process after that went very quickly. We were never hassled by any of the staff regarding extra options or treatments. The dealership does have water, ice tea and coffee available if you want it, as well as snack and soda machines. More
by bevm
Employees Worked With
Ana Valadez
January 25, 2018
Ana Valdez at Gillman Rocks! Ana Valdez at Gillman took great care of us. Had great knowledge of the car and got us the biggest amount on our trade in. Very pleasant process. Ana Valdez at Gillman took great care of us. Had great knowledge of the car and got us the biggest amount on our trade in. Very pleasant process. More
by Mdc16211
Employees Worked With
Ana Valdez
January 19, 2018
Awesome sales lady I was impress with Ana Valadez, very well knowledgeable with HR-V also was helpful with getting to know the features of the vehicle. I was very happy I was impress with Ana Valadez, very well knowledgeable with HR-V also was helpful with getting to know the features of the vehicle. I was very happy with treatment I received Ana, accessories person and the sales manager. I know this place is from where I live but I was able to get a lot information by email Ana. More
by Spurs59
Employees Worked With
Not sure but the person name but in charge of adding accessories
December 30, 2017
Excellent Customer Service My family bought a 2018 CR-V from John Lauinger. He was extremely patient and answered all of our questions. He even had a packet printed for me tha My family bought a 2018 CR-V from John Lauinger. He was extremely patient and answered all of our questions. He even had a packet printed for me that contained additional information that supplemented the Honda brochures. This was very helpful. I highly recommend you ask for John if you are looking for a trustworthy salesman. More
by Nate-SA
Employees Worked With
John in accessories was also helpful- can't remember his last name.
December 15, 2017
Best car buying experience ever! Bought two cars and traded two in less time than I have ever spent for one! Amazing customer service, quick, and attentive! They set my radio stations Bought two cars and traded two in less time than I have ever spent for one! Amazing customer service, quick, and attentive! They set my radio stations the same as my trade in, paired my phone, and made sure I knew how to work everything before leaving! Definitely will continue to do business with them! More
by Twiztidzgurl
Employees Worked With
Patricia (finance), Normalinda (sales)
November 27, 2017
See Ana Valadez If you want an excellent car buying experience, I recommend contacting Ana Valadez at Gillman Honda. She is very professional. She stayed engaged but If you want an excellent car buying experience, I recommend contacting Ana Valadez at Gillman Honda. She is very professional. She stayed engaged but was not pushy as I went contemplated which vehicle would be best for me. She helped find that vehicle for me and came in at a great price, lower than competitors. She was there to help me through the process from start to finish and went above and beyond to assist me in getting the vehicle delivered. For customer service that can’t be beat, contact Ana Valadez at Gillman Honda. Steve Packard More
by S. Packard
Employees Worked With
Ana Valadez
August 05, 2017
Negative Experience with Placing Car on Hold We used USAAs car buying service, placed the car on hold with a credit card, and scheduled an appointment to purchase the car. My husband flew in fro We used USAAs car buying service, placed the car on hold with a credit card, and scheduled an appointment to purchase the car. My husband flew in from out-of-state (over 5 hours) and the Finance Manager at Gillman over-rode our hold and sold the car to someone else. Unfortunately, it looks like that was the only color and trim in all of Texas. More
by Unhappy-buyer
Employees Worked With
Salesman was great. Don't trust their manager.
