Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gillman Honda San Antonio
Selma, TX
238 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 238 reviews
December 30, 2017
Excellent Customer Service My family bought a 2018 CR-V from John Lauinger. He was extremely patient and answered all of our questions. He even had a packet printed for me tha My family bought a 2018 CR-V from John Lauinger. He was extremely patient and answered all of our questions. He even had a packet printed for me that contained additional information that supplemented the Honda brochures. This was very helpful. I highly recommend you ask for John if you are looking for a trustworthy salesman. More
by Nate-SA
Employees Worked With
John in accessories was also helpful- can't remember his last name.
December 15, 2017
Best car buying experience ever! Bought two cars and traded two in less time than I have ever spent for one! Amazing customer service, quick, and attentive! They set my radio stations Bought two cars and traded two in less time than I have ever spent for one! Amazing customer service, quick, and attentive! They set my radio stations the same as my trade in, paired my phone, and made sure I knew how to work everything before leaving! Definitely will continue to do business with them! More
by Twiztidzgurl
Employees Worked With
Patricia (finance), Normalinda (sales)
November 27, 2017
See Ana Valadez If you want an excellent car buying experience, I recommend contacting Ana Valadez at Gillman Honda. She is very professional. She stayed engaged but If you want an excellent car buying experience, I recommend contacting Ana Valadez at Gillman Honda. She is very professional. She stayed engaged but was not pushy as I went contemplated which vehicle would be best for me. She helped find that vehicle for me and came in at a great price, lower than competitors. She was there to help me through the process from start to finish and went above and beyond to assist me in getting the vehicle delivered. For customer service that can’t be beat, contact Ana Valadez at Gillman Honda. Steve Packard More
by S. Packard
Employees Worked With
Ana Valadez
August 05, 2017
Negative Experience with Placing Car on Hold We used USAAs car buying service, placed the car on hold with a credit card, and scheduled an appointment to purchase the car. My husband flew in fro We used USAAs car buying service, placed the car on hold with a credit card, and scheduled an appointment to purchase the car. My husband flew in from out-of-state (over 5 hours) and the Finance Manager at Gillman over-rode our hold and sold the car to someone else. Unfortunately, it looks like that was the only color and trim in all of Texas. More
by Unhappy-buyer
Employees Worked With
Salesman was great. Don't trust their manager.
July 29, 2017
Painless and Professional I was down to a minivan. For an active family it's a little difficult running 3 kids to different appointments, a wife that travels, and my own work I was down to a minivan. For an active family it's a little difficult running 3 kids to different appointments, a wife that travels, and my own work schedule. I wanted another car. We had been looking at different makes and models, but having owned Hondas before, steered the wife into looking at Civics, and narrrowed down to an EX trim. Now the easily part... I got online and and sent out requests for for pricing to 15 dealerships in Texas. I explained exactly what I wanted. I asked for a breakdown in pricing to include an out the door price. My current 2007 Odyssey (still runs like a champ!) was purchased in San Antonio (new via the internet), and after culling the herd, San Antonio still remains the most competitive concentration of Honda dealerships in the state in my opinion. But.... Ana Valadez is the "peach" of Gillman . Told her she wouldn't be able to beat a quote I received from a Dalls dealership, and thanks for trying. She challenged me to show me the written quote. I normally don't like to do that, and never have before, but I did this time. I told her it was a really good deal and I would understand if she couldn't or wouldn't be able to beat the price. I don't like being wrong and would normally not admit to it anyway, but I was wrong. She gave me a drive out price lower than any other dealership in the San Antonio, DFW, Houston, and Austin metro areas. Ana, was extremely professional as was all of the staff I visited with at Gillman. She was very thorough and explained every detail very well. If your hard earned money is important to you, if you are willing so spend a few days on the internet, and if you are willing to make a drive to San Antonio (which as a native Texan, S.A. is not that far from Waco) go see Ana Valadez! More
by Flipofaswitch
Employees Worked With
Ana Valadez
June 13, 2017
Lies and fees Lies! Sure, Google Reviews show good ratings. Try venturing out to Yelp and other sources before you show up to this place. I read about all of the ad Lies! Sure, Google Reviews show good ratings. Try venturing out to Yelp and other sources before you show up to this place. I read about all of the additional fees you incur when purchasing a used vehicle so I decided to reach out to a sales rep to determine the price of the vehicle. I specifically mentioned the reviews and asked for the final price due to finding such reviews. Bruce Paiva did not give me the price of the vehicle but reassured me he was the guy to buy a vehicle from... He told me to check the reviews of him from the Gillman Honda site. So he sent me a message and said "I'll make sure you get the tax title and license for free AND take $1300 off the vehicle. " (SEE PICTURES). So, I drove to SA from Austin, he didn't even meet me, he his 'associate' meet me. Even after he said the time I proposed was fine and that he was the person to buy from. Mimi, the associate was friendly. I enjoyed chatting with her but it came down the cost of the vehicle, already priced above book then you add almost 2k in fees for the dealership. I know buying a car is more expensive at a dealership than private party. HOWEVER, I only made the drive due to the conversation with Bruce. The price of the vehicle ended up being 2k more than sticker price. Mimi said they don't list the out the door price or straight up inform you because then no one would come in see them. So, apparently once you fall in love with the vehicle they hope you will pay 2-4k or maybe even more on some vehicles more than their worth, even a 2012-2013 vehicle. I showed Mimi the texts on my phone and she said there was no way that's what he meant. I left and then Bruce messaged me and said "I heard you want to not getting the car...I told you we could get you $1300 off the vehicle not 3 thousand." His misuse of words/grammar not my typing. [see pics]. So, to get this straight, the fees and taxes ARE NOT part of the cost of the vehicle itself. In his text he said I'll make sure you get the TAX, TITLE, and LICENSE FOR FREE ANDDD take $1300 off the vehicle. If you're looking at a vehicle online and come across this review, I really hope you think twice or go in knowing you're going to pay 2k more than sticker price, which most vehicles are already significantly marked up. They work on commission. -Jaimie More
by jaimiekhill
Employees Worked With
Bruce Paiva, Mimi
May 15, 2017
Surprise for daughter's upcoming graduation Joe Cardenas Jr was the internet salesman that I worked with to come and and look at a vehicle for my daughter. the vehicle appeared to be everythin Joe Cardenas Jr was the internet salesman that I worked with to come and and look at a vehicle for my daughter. the vehicle appeared to be everything that was stated on the dealer's website. Joe was courteous and professional. The salesman manager was great and worked to get this vehicle in our hands that same evening. This was the easiest car purchase I've ever done. very happy. They even promised us a second key to the vehicle that we will pick up next Friday. Awesome!! More
by Gemini
Employees Worked With
Joe Cardenas Jr
May 08, 2017
Service Department Nightmare Service department less than professional. They did their best best to ignore me then acted like they were doing me a favor by talking to me. James Service department less than professional. They did their best best to ignore me then acted like they were doing me a favor by talking to me. James Holderman is the worst service advisor I have ever had the displeasure to meet. I will never take this Honda back to Gillman. More
by USAF Veteran
Employees Worked With
James Holderman
October 22, 2016
Recent purchase of 2016 Honda CRV-EX We recently picked 6 car dealers to visit in our pursuit of a new car. We were selling our old car Toyota Sienna Van (Already had a buyer) and had our We recently picked 6 car dealers to visit in our pursuit of a new car. We were selling our old car Toyota Sienna Van (Already had a buyer) and had our own financing. You were our last stop. We wanted to look at the Honda CRV. We met Patricia and had a wonderful experience. She is very knowledgeable and very personable. We felt we had met a friend who was looking out for our interest instead of a salesperson pushing a particular car. We appreciated her help and are greatful to her for making this a nice experience. And we love our new car. Thomas and Brenda Nursick More
by Brenda
Employees Worked With
Patricia Martinez and Ana
September 09, 2016
Easy, quick and relaxing. The salesman, Randy, picked out a care that fit our needs. Matt did the application and completed the sale. Both men were very professional. We origi The salesman, Randy, picked out a care that fit our needs. Matt did the application and completed the sale. Both men were very professional. We originally wanted to buy a Honda Accord, but Randy brought out the Toyota Camry and loved it. If we ever decide to buy a new car, we will be going back to Gillman Honda More
by Virgil C
Employees Worked With
Randy Rink and Matt( I appoligize I don't know his last name) Amador Porras completed the paperwork and gave us a great deal.
