Gillman Honda Houston - Service Center

Terrible customer service- Day light robbery! This is a third time i have had bad experience at Gillman Honda. This time i got Service Director involved due to bad behavior and attitude demonstrat This is a third time i have had bad experience at Gillman Honda. This time i got Service Director involved due to bad behavior and attitude demonstrated by one of their employees. She would not apologize or offer any compensation despite absolutely terrible customer services and rip-off prices even though i had pre-paid maintenance contract. Honda should take away the dealership license as they don't know the meaning of customer services. More

I gave them 1 star because it wouldn't let me give then 0 I made an appointment for my wife's car to do some warranty work. When I got there, the tech couldn't figure out what the recall was or why I was the I made an appointment for my wife's car to do some warranty work. When I got there, the tech couldn't figure out what the recall was or why I was there (even though the tech that made the appointment noted both). Then they charged me $150 to tighten the oil cap because it wasn't covered under the warranty. To top it all off, they said the issue I brought it in for wasn't broken so they wouldn't fix it. If you want to throw your money away, you can go there. My wife always took her car there for regular maintenance, but never again. Ironically, I'm in the market for a new lease and my old lease was with Gillman. They just lost a customer over $150. More

Deceptive Sales Practice There is a reason why this dealership has the lowest rating in Houston. I paid $135 to get a diagnostic test, which they then recommended some costly There is a reason why this dealership has the lowest rating in Houston. I paid $135 to get a diagnostic test, which they then recommended some costly repairs. The $135 diagnostic test goes toward the repair so you can always expect a costly, unreasonable repair. I had asked for an explanation on what needed to be changed out and the salesman pretty much told me everything I wanted to hear, to get me to agree to the repair. To avoid any miscommunication, I had him look up pictures of the pipe set on the internet and also show me fuel injectors in person, so I knew exactly what was going to be replaced. Once the "repairs" were done, I opened up the hood to verify the repairs and EVERYTHING WAS EXACTLY THE SAME AS IT WAS BEFORE THE REPAIR. The Service Manager gave me an explanation of the invoice. It turns out the salesman explanation on the repairs were inaccurate. It was truly a deceptive sales practice because everything prior to the invoice was just a verbal agreement. The invoice did not reflect what the salesman told me was going to be replaced. Lessons to be learned at dealerships: 1. Avoid dealerships with low ratings. This dealership has the lowest rating in Houston. 2. Get what is going to be repaired in writing, before agreeing to the repair. Make them be as specific as possible or else they can change and charge whatever they want on the invoice. 3. Ask to get the old parts that were replaced. This is to verify that they did the replacement and not just did some quick repair. 4. Open up your hood and verify that they changed the parts as indicated in the bid. More

No. 1 cheaters and loot costumers money with wrong info. I went to Gillman honda for my A/C repair, the service consultant (James) said they have to diagnosis and it can cost up to $150 and they will do it n I went to Gillman honda for my A/C repair, the service consultant (James) said they have to diagnosis and it can cost up to $150 and they will do it next working day. I said ok and dropped my car there. next monday he called me and said it will take more time to diagnosis and cost $450 total. I said ok do it. I called several times for progress but no response so i went directly to there location, they said it will take some more time and they will update me by next day. I said ok and came back. next day james called me and said after diagnosis, they said A/C control unit has to be replaced and it will cost up to $1200, I just said no i will come and pick up. I went there and paid $450 and asked james to write down part number he written it on the invoice. later I bought that part in online store for $50 and replaced it but still A/C not working. I called james and asked is it a genuine reason he said his mechanic conformed it is the only problem, so I returned the part I bought in online. later I verified some of A/C circuit diagram and bypassed relay, my car compressor clutch engaged and when i checked R134a it was low, I filled it and put the relay back to its place and checked, that's it my car A/C worked normally. I didn't replaced any parts. The climate control system works fine, If i agreed with them I might loose $1200 for false repair. But any how I lost $450 for their wrong diagnosis and lot of time. Before going to this dealer think twice and spend some little time on self research. More

Not even a good oil change In May we got an oil change on my wife’s 2014 pilot. The next day I saw a puddle on my garage floor. Hoping it wasn’t anything serious, I crawled unde In May we got an oil change on my wife’s 2014 pilot. The next day I saw a puddle on my garage floor. Hoping it wasn’t anything serious, I crawled underneath to discover the drain plug had not even been tightened snug. An observation of the dip stick revealed it was really overfilled. — Gillian has a reasonably advertised price for their synthetic oil change which attracted us to them but If I have to go back and get dirty, drain the oil to the correct level, tighten the drain plug and double check their work, I’m better off doing it myself. — the thing they didn’t fail to do was give us a list of costly repairs they recommend we have them do. - expected better More

Why do I need so much tire rotations and alignment? I have a 2018 Honda Civic EX. Everytime I go for an oil change, they always tell me its time for tire rotations and alignment. This time was a guy n I have a 2018 Honda Civic EX. Everytime I go for an oil change, they always tell me its time for tire rotations and alignment. This time was a guy name Martinez. I just got those done couple of months prior and I told that to the Honda employee. He said alignment needs to be done every 15,000 miles and tire rotations every 5,000 miles. I told him that I have got those done already when I came to get my very first oil change. My car only has around 12,000 in mileage and he knows that. He still stared at me in the face and said "so, do you want to do them or not?" I told him "NO, I have already got them done when I was here for the free oil change!" What's surprising is that I went to Gillman Honda three times just for oil change and a different person everytime told me I need alignments and rotations. I thought everthing that's done to my car at the dealership are all on records. Couldn't they just look it up and see that I don't need them!!! More

Horrible service by Body shop, and service department Honda CRV in first time body shop for front bender for 3 wks, they messed up AC hose and AC stopped working, so had to take in second time for 3 weeks Honda CRV in first time body shop for front bender for 3 wks, they messed up AC hose and AC stopped working, so had to take in second time for 3 weeks again, after that there was knocking noise had to take it back to body shop again for 3 wks. Reason given was it was new fan install but messed up on installation so the knocking sound happen, so they all they did adjust it, but took them 3 wks. so constantly they have been missing things from the first visit. it was almost wish did not go this dealer to get anything fix. each time go back, it takes weeks, quality of work is horrible, and they wont take responsibility of the work they did. and on top of it, no loner car given for their mess up, and no communication, I have to keep calling, and no response for 4 to 5 days straight on status, and guy pretends that we didn't even call and leave messages. More

Beware I had a pretty nasty experience when I took my truck for a 100k service. I have taken my truck here for oil change and the estimate given by the serv I had a pretty nasty experience when I took my truck for a 100k service. I have taken my truck here for oil change and the estimate given by the service advisor was around $1100. Day before the appointment I called the same advisor and was told That it would be another $300 in addition to the package that was recommended for the 100k service. I agreed despite these cheap tactics. I got the 100 k service done and the next day the truck would not start. I had it towed to the dealer. I was told that the battery connection was corroded and a new battery was needed. I do not know what they did but my battery which was ok till they did my 100k service was now dead and the cable was corroded. The estimate was another $650. Again I had no choice as the truck would have to be towed elsewhere and I am sure they knew I was captive audience. So now the total was around $2100. I got the truck home and the radio codes had not been reset when they installed the battery - how sloppy can a dealer be. So I called the service guys to get them reset. My take - be careful as they use cheap tactics to get you in and then nickel and dime you. This is the last time I am going to these guys. I am assuming the service guys are put under pressure to jack up repairs and estimates. Unfortunately this is an unregulated industry and we should use these review to weed out the unethical ones. More