Gillman Honda Houston
Houston, TX
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Extremely dissatisfied with the new car purchase We just bought a new honda accord sport 2019 at the end of february, we was so happy with the new car, great experience with the sales Man Al. After t We just bought a new honda accord sport 2019 at the end of february, we was so happy with the new car, great experience with the sales Man Al. After the first car wash we noticed an overspray on top of the hood, weather stripping on one of the quarter windows was touch up by the dealer, dirt under the clear coat in one of the passenger doors, a cricket noise coming from the engine. We when yesterday 03/30/2019 to pick up the license plates and we spoke with the service manager Shanh shahriari about some issues, we don’t explain about the cricket noise coming from the engine, the service manager Shang was with no interest like if all this issues are normal, is not respect or minimum interest for what we was telling him, so rude. Im so dissatisfied and disappointed with the car, we should not have that many issues with a new car and scheduling service repairs in brand new car. This is the dealer responsibility to inspect every single car before they sale to costumers. I will not recommend people to buy from them. the less we expect with a brand new car is not having any issues like this. I hope we can have a response as soon as possible from the owner and they take responsibility for this. Also i have to work and live far away from the dealer, that’s why we bought a new car because i need a good and safe transportation. It’s very difficult for me to go to the dealer only because they don’t inspect the cars before they sell them. Frustrating and terrible experience. More
Horrible service by Body shop, and service department Honda CRV in first time body shop for front bender for 3 wks, they messed up AC hose and AC stopped working, so had to take in second time for 3 weeks Honda CRV in first time body shop for front bender for 3 wks, they messed up AC hose and AC stopped working, so had to take in second time for 3 weeks again, after that there was knocking noise had to take it back to body shop again for 3 wks. Reason given was it was new fan install but messed up on installation so the knocking sound happen, so they all they did adjust it, but took them 3 wks. so constantly they have been missing things from the first visit. it was almost wish did not go this dealer to get anything fix. each time go back, it takes weeks, quality of work is horrible, and they wont take responsibility of the work they did. and on top of it, no loner car given for their mess up, and no communication, I have to keep calling, and no response for 4 to 5 days straight on status, and guy pretends that we didn't even call and leave messages. More
Gave 1 Star just because we don't have option to give 0 Star I would never ever do any business with this dealership (Gillman @ Rosenberg). Throughout the process, we were promised evertything until we sat in I would never ever do any business with this dealership (Gillman @ Rosenberg). Throughout the process, we were promised evertything until we sat in front of the sales person. - When we are there to trade in our Odyssey, all of a sudden, we don't have the car that we were told is available. I am there for 3-4 hours total in the dealership and it may not be best use of your time to read it if I include everything. In summary, do yourself a favor and never ever try to do any business with them, they lied almost 100% and they seems very shameless. It is fun for them to lie and when we find out and question them on it, they are literally smiling. OH my god, never go there. We purchased the warranty and find out immediately after coming home that lot of excluded items were promised and we are still trying to cancel our warranty and get the refund but it seems like we really need to go to small claims court on this since they are only acknowledging our cancellation request verbally and from what we experienced so far, we do have a strong feeling that they lie on this issue later since we do not have written confirmation. More
Great customer service Make sure Dana LaPearle takes care of you when buying a new Honda. He genuinely cares about each customer and wants them to get the best deal. We walk Make sure Dana LaPearle takes care of you when buying a new Honda. He genuinely cares about each customer and wants them to get the best deal. We walked out with a Honda Odyssey and felt good about the sale. Then go to service and only ask for Denise. She is the best and gets the job done. Gillman is the place to buy and service your honda. Trust them 100%. More
Bait Switch I enquired online to Gillman Honda Southwest about a new 2018 CR-V Touring, and received a response very quickly telling me they had new 2018s availa I enquired online to Gillman Honda Southwest about a new 2018 CR-V Touring, and received a response very quickly telling me they had new 2018s available, they had them on their website, and in the color I wanted, giving me a quote which was acceptable to me. I was ready to buy it. I received multiple emails from Gillman's edealer.hub February 8, 12, 13, and 15, 2019, still confirming they had the new 2018 CR-V Touring. Somewhere in the middle of this I received an email from General Manager Daryl Waterwall asking me to call him, which I did. Mr Waterwall said he wanted to help me personally since we have bought previous Hondas from Gillman. He also said they didn't have 2018 but he would give me the same deal on a 2019 since I had been given wrong information.He also said he wanted to personally make sure we got in and out quickly.I told Mr Waterwall that my husband might also trade in his Honda Pilot. I continued to receive emails from Gillman Southwest ehub about the new 2018 CR-Vs.including yesterday. Today we went to Gillman Southwest for a 2:00 PM appointment I had verified with Mr. Waterwall. We were handed down from person to person to person, and told that they had seen the offers that had been emailed to me on the new 2018 CR-V Touring,, but they didn't have any. Yesterday I had received yet another email on the 2018 CR-V Touring and asking if I was coming in today for my appointment. I responded yes. The person we ended up with was Mike, a very nice young man who had been given the job of selling me a 2019 CR-V and diffusing the bait and switch over the 2018. Mike said they were aware of the emails I was receiving from their dealership from the internet person but it was all a mistake. We asked where the internet hub people worked from and he told us right in the same building. If Gillman Honda and Daryl Waterwall knew that I was continuing to be contacted by the internet person with erroneous information, why does it still go on? This is ridiculous, and our promise from Mr. Waterwall that we would be in and out quickly was also false. I had decided I would go ahead and get the 2019 CR-V that I drove, but the price haggle was ridiculous, and certainly not in line with "giving me the same deal". By now we had been at the dealership 3 hours and were taken to "financing" which was full of people. At this point we decided to go, and did inform Mike who in turn informed "his boss". Never again, the last car I am buying from Gillman is the one I drove in there today. This is a really bad way to do business. I feel badly for Mike, he was tasked with selling me a 2019 CR-V Touring, which is not what I wanted, and he was certainly not supported by Gillman's management team in this effort. I feel that Gillman's management team threw Mike and me both to the run around. Even today, 2/17/2019 Gillman Honda Southwest website is still showing 2018 CR-V Touring available. If they can't take care of their business they certainly will not get mine. More
No safety consideration for their customers. Went there for an oil change. Took me 3 hours... When driving on freeway going back home heard something rubbing against the road. Came to find out th Went there for an oil change. Took me 3 hours... When driving on freeway going back home heard something rubbing against the road. Came to find out there is a tray under the engine it was hanging all the way to the ground and rubbing against the road. Called the dealership and they said do come back and they will fix it. Went back had to wait 3 hrs again and they put a new engine tray. Went to different place after few months for oil change of coarse and before even they touched my car they showed me what Gillman honda did. Gillman honda had put all kinda different junk screws and clips to hold that tray up for the engine, not the honda OEM parts.... Can u imagine that spending all the money and time Just for peace of mind that they will do the job right and put OEM parts but instead they just mixed and matched and put whatever screws and clips they could find from junk to put the tray up. I got the oil change done from that place and than came back and brought the whole issue with service director Kelly. At first Called her so many times and left voice mails and Called her assistant also but no response. Finally Kelly (service director) calls and I was shocked by the way her attitude and customer sercive skills are. She really thought it wasnt a big deal. I dont care about anything but my time and safety for my family is very very important. I m paying extra bucks so I can get that peace of mind and good customer service, and if my wife is on the road with my baby I m ok that the car is gonna be fine. She said to bring the car back and if that was the case where they messed up and if I was telling the truth (lol) she will take care of me (9 hrs waste of time) as They messed up my car. They messed up my car, mess up after mess up. And than I took my car back to honda Gillman. I requested manager to show me what is going on with my car. He showed me their mess up what They did and admitted their fault. He took all the after market screws and clips from the car and brought all OEM parts and put them on. I had to catch them for them to correct their mistake. NOW IF SOMETHING WAS INSIDE THE ENGINE I WOULD HAVE NEVER FOUND THAT. I had a very bad experience at this honda dealership. I live 45 minutes away from dealership and because of their fault I wasted 9 hrs of my time altogether and paid them What they asked for and in return Kelly had nothing to say... No apology or anything . She shouldnt be even a cashier at any place for the customer service skills she has to offer and She is a director of a place like this. Than imagine people working under her dont even care to do their jobs right. Will never go there again as they put CHEAP and after market parts in the cars to save their money and not putting their customers lives under serious safety issues. People have babies and kids and families so please take this advice and dont go their again. Honda Katy I have never heard anything bad about them. At least they put good and OEM parts and haven't heard anything in regards to this issue what I had to face with honda Gillman. Honda of Katy very nice and respectful people. Very satisfied with and very caring. If u want to save ur time and have peace of mind when ur family or kids drive the car and that the parts in ur car are actually original parts not the junk parts. DONT GO TO GILLMAN GO TO HONDA KATY IF U WANT TO BE HAPPY AND IF WANNA TRUST CAR WITH THE FAMILY. IF THEY MESS UP UR CAR AND WASTE UR TIME THEY WILL NOT DO ANYTHING TO MAKE U FEEL BATTER. OR HAPPY OR COMPENSATE UR TIME AND UR LOSS. NO CONSIDERATION FOR PEOPLE BECAUSE OF THEIR OWN MISHAPS. More
Beware I had a pretty nasty experience when I took my truck for a 100k service. I have taken my truck here for oil change and the estimate given by the serv I had a pretty nasty experience when I took my truck for a 100k service. I have taken my truck here for oil change and the estimate given by the service advisor was around $1100. Day before the appointment I called the same advisor and was told That it would be another $300 in addition to the package that was recommended for the 100k service. I agreed despite these cheap tactics. I got the 100 k service done and the next day the truck would not start. I had it towed to the dealer. I was told that the battery connection was corroded and a new battery was needed. I do not know what they did but my battery which was ok till they did my 100k service was now dead and the cable was corroded. The estimate was another $650. Again I had no choice as the truck would have to be towed elsewhere and I am sure they knew I was captive audience. So now the total was around $2100. I got the truck home and the radio codes had not been reset when they installed the battery - how sloppy can a dealer be. So I called the service guys to get them reset. My take - be careful as they use cheap tactics to get you in and then nickel and dime you. This is the last time I am going to these guys. I am assuming the service guys are put under pressure to jack up repairs and estimates. Unfortunately this is an unregulated industry and we should use these review to weed out the unethical ones. More
Only needed an oil change Not my usual Honda dealership, but because i was in SW Houston i chose Gillman for an oil change. My car is in good condition . Gillman recommend all Not my usual Honda dealership, but because i was in SW Houston i chose Gillman for an oil change. My car is in good condition . Gillman recommend all sorts of unnecessary repairs. I did not trust them so i took my car to my usual Honda dealership. They told me that I only needed one repair out the false ten listed by Gill man. John Eagle is the best. I trust them. Gillman does not give customer and they are deceitful. More
manager very rude Roy Thorne I was given price for car with trade in when I come next day to buy Honda Pilot he was very rude had bad attitude towards me like discrimination becau I was given price for car with trade in when I come next day to buy Honda Pilot he was very rude had bad attitude towards me like discrimination because I am Asian from India I told if he doesn’t want to sell I can walk out buy very rude behavior never seen any manager has that kind of behavior I will never go to Gilman Honda Houston dealership again tell my family and friends not to buy car there go to other Honda dealers were they respect and treat you fair. More
Poor Customer Service and Decietful Practices I have attempted to contact this dealership over 3 times this week to confirm availability of a vehicle and even scheduled a test drive through chat. I have attempted to contact this dealership over 3 times this week to confirm availability of a vehicle and even scheduled a test drive through chat. No one has responded or reached out to me to confirm that the vehicle is available, but they are scheduling test drives? I see they do not mind wasting the time and misleading potential customers. More