Gillman Honda Houston

Horrible service by Body shop, and service department Honda CRV in first time body shop for front bender for 3 wks, they messed up AC hose and AC stopped working, so had to take in second time for 3 weeks Honda CRV in first time body shop for front bender for 3 wks, they messed up AC hose and AC stopped working, so had to take in second time for 3 weeks again, after that there was knocking noise had to take it back to body shop again for 3 wks. Reason given was it was new fan install but messed up on installation so the knocking sound happen, so they all they did adjust it, but took them 3 wks. so constantly they have been missing things from the first visit. it was almost wish did not go this dealer to get anything fix. each time go back, it takes weeks, quality of work is horrible, and they wont take responsibility of the work they did. and on top of it, no loner car given for their mess up, and no communication, I have to keep calling, and no response for 4 to 5 days straight on status, and guy pretends that we didn't even call and leave messages. More

Gave 1 Star just because we don't have option to give 0 Star I would never ever do any business with this dealership (Gillman @ Rosenberg). Throughout the process, we were promised evertything until we sat in I would never ever do any business with this dealership (Gillman @ Rosenberg). Throughout the process, we were promised evertything until we sat in front of the sales person. - When we are there to trade in our Odyssey, all of a sudden, we don't have the car that we were told is available. I am there for 3-4 hours total in the dealership and it may not be best use of your time to read it if I include everything. In summary, do yourself a favor and never ever try to do any business with them, they lied almost 100% and they seems very shameless. It is fun for them to lie and when we find out and question them on it, they are literally smiling. OH my god, never go there. We purchased the warranty and find out immediately after coming home that lot of excluded items were promised and we are still trying to cancel our warranty and get the refund but it seems like we really need to go to small claims court on this since they are only acknowledging our cancellation request verbally and from what we experienced so far, we do have a strong feeling that they lie on this issue later since we do not have written confirmation. More

Great customer service Make sure Dana LaPearle takes care of you when buying a new Honda. He genuinely cares about each customer and wants them to get the best deal. We walk Make sure Dana LaPearle takes care of you when buying a new Honda. He genuinely cares about each customer and wants them to get the best deal. We walked out with a Honda Odyssey and felt good about the sale. Then go to service and only ask for Denise. She is the best and gets the job done. Gillman is the place to buy and service your honda. Trust them 100%. More

Bait Switch I enquired online to Gillman Honda Southwest about a new 2018 CR-V Touring, and received a response very quickly telling me they had new 2018s availa I enquired online to Gillman Honda Southwest about a new 2018 CR-V Touring, and received a response very quickly telling me they had new 2018s available, they had them on their website, and in the color I wanted, giving me a quote which was acceptable to me. I was ready to buy it. I received multiple emails from Gillman's edealer.hub February 8, 12, 13, and 15, 2019, still confirming they had the new 2018 CR-V Touring. Somewhere in the middle of this I received an email from General Manager Daryl Waterwall asking me to call him, which I did. Mr Waterwall said he wanted to help me personally since we have bought previous Hondas from Gillman. He also said they didn't have 2018 but he would give me the same deal on a 2019 since I had been given wrong information.He also said he wanted to personally make sure we got in and out quickly.I told Mr Waterwall that my husband might also trade in his Honda Pilot. I continued to receive emails from Gillman Southwest ehub about the new 2018 CR-Vs.including yesterday. Today we went to Gillman Southwest for a 2:00 PM appointment I had verified with Mr. Waterwall. We were handed down from person to person to person, and told that they had seen the offers that had been emailed to me on the new 2018 CR-V Touring,, but they didn't have any. Yesterday I had received yet another email on the 2018 CR-V Touring and asking if I was coming in today for my appointment. I responded yes. The person we ended up with was Mike, a very nice young man who had been given the job of selling me a 2019 CR-V and diffusing the bait and switch over the 2018. Mike said they were aware of the emails I was receiving from their dealership from the internet person but it was all a mistake. We asked where the internet hub people worked from and he told us right in the same building. If Gillman Honda and Daryl Waterwall knew that I was continuing to be contacted by the internet person with erroneous information, why does it still go on? This is ridiculous, and our promise from Mr. Waterwall that we would be in and out quickly was also false. I had decided I would go ahead and get the 2019 CR-V that I drove, but the price haggle was ridiculous, and certainly not in line with "giving me the same deal". By now we had been at the dealership 3 hours and were taken to "financing" which was full of people. At this point we decided to go, and did inform Mike who in turn informed "his boss". Never again, the last car I am buying from Gillman is the one I drove in there today. This is a really bad way to do business. I feel badly for Mike, he was tasked with selling me a 2019 CR-V Touring, which is not what I wanted, and he was certainly not supported by Gillman's management team in this effort. I feel that Gillman's management team threw Mike and me both to the run around. Even today, 2/17/2019 Gillman Honda Southwest website is still showing 2018 CR-V Touring available. If they can't take care of their business they certainly will not get mine. More

Beware I had a pretty nasty experience when I took my truck for a 100k service. I have taken my truck here for oil change and the estimate given by the serv I had a pretty nasty experience when I took my truck for a 100k service. I have taken my truck here for oil change and the estimate given by the service advisor was around $1100. Day before the appointment I called the same advisor and was told That it would be another $300 in addition to the package that was recommended for the 100k service. I agreed despite these cheap tactics. I got the 100 k service done and the next day the truck would not start. I had it towed to the dealer. I was told that the battery connection was corroded and a new battery was needed. I do not know what they did but my battery which was ok till they did my 100k service was now dead and the cable was corroded. The estimate was another $650. Again I had no choice as the truck would have to be towed elsewhere and I am sure they knew I was captive audience. So now the total was around $2100. I got the truck home and the radio codes had not been reset when they installed the battery - how sloppy can a dealer be. So I called the service guys to get them reset. My take - be careful as they use cheap tactics to get you in and then nickel and dime you. This is the last time I am going to these guys. I am assuming the service guys are put under pressure to jack up repairs and estimates. Unfortunately this is an unregulated industry and we should use these review to weed out the unethical ones. More