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Gillman Honda Houston

Houston, TX

3.1
571 Reviews

10595 W Sam Houston Parkway

Houston, TX

77099

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Showing 571 reviews

July 29, 2019

Worst Server Ever! I made an appointment for A/C repair and my car is still under warranty. I got there 10 minutes early, the service advisor refused to serve and told m More

by dst0320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Sandoval
July 19, 2019

Terrible customer service- Day light robbery! This is a third time i have had bad experience at Gillman Honda. This time i got Service Director involved due to bad behavior and attitude demonstrat More

by NP12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Director
Jul 22, 2019 -

Gillman Honda Houston responded

Hello, We work hard to offer efficient, accurate, and affordable service to each of our guests. I regret to learn that your experience did not meet your expectations. Please reach out to me when you have a moment so that we may discuss your experience. Best regards, Feedback@gillmanauto.com (713) 776-4800 Kelly Goldsberry

July 19, 2019

I gave them 1 star because it wouldn't let me give then 0 I made an appointment for my wife's car to do some warranty work. When I got there, the tech couldn't figure out what the recall was or why I was the More

by mymoedad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James
Jul 20, 2019 -

Gillman Honda Houston responded

Dear Mr. Serwatien, Thank you for sharing your service experience, as we welcome responses from all of our customers. I wanted to ensure that I responded back to you not only to tell you that you are important to our Gillman company, but also to address the statement about the recall concern you noted in your comment. Currently, there are no open safety recalls on your Honda Odyssey, just a warranty extension on a particular code for the MIL Light, that is, if it is related to that particular failure. The check engine light you came to have diagnosed was not related to that warranty extension because if it were we certainly would have billed it to American Honda in order to avoid you spending any unnecessary monies, although your vehicle is outside of the initial manufacturer's standard bumper to bumper warranty. It is standard policy that we quote and charge a diagnostic fee upfront to ensure that our service technicians are paid for the necessary procedures they complete to find out what needs to be addressed to correct your initial concern. With that diagnostic procedure and fee, you are issued a 30-60 day window to return at no additional charge if the check engine light returns for the same code. We apologize for any uneasy feelings we may have caused you, it's important to explain any misunderstandings. Respectfully, Kelly Goldsberry Service Director

June 23, 2019

Threats and strong arming I am a disgruntled potential customer that would like to share my experience today at your dealership. I hope this gets escalated so that it can be co More

by JTN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Javier
Jun 24, 2019 -

Gillman Honda Houston responded

Hello, Thank you for taking the time to bring your recent visit and any concerns to my attention. I regret to learn you felt disappointed your shopping experience did not meet your expectations and I truly would appreciate the opportunity to connect with you. Rest assured, we always strive to provide excellent experiences and I would like to address any worries. Please provide me with your preferred contact details when you have a moment. I hope to turn around your experience. Best, Feedback@gillmanauto.com (713) 776-4800 Daryl Waterwall

June 14, 2019

Deceptive Sales Practice There is a reason why this dealership has the lowest rating in Houston. I paid $135 to get a diagnostic test, which they then recommended some costly More

by HoustonHonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wayne Leith, Kelly Goldsberry, Shang Shahriari
Jun 15, 2019 -

Gillman Honda Houston responded

Hello, I take your feedback seriously and I am concerned to learn that your recent repair experience with our service team has caused you distrust. Please take a moment to reach out to me so that I may hear more details and look into your situation. Our customers are very important to us, and I would appreciate the opportunity to hear from you. Best regards, Feedback@gillmanauto.com (713) 776-4800 Kelly Goldsberry

June 02, 2019

No. 1 cheaters and loot costumers money with wrong info. I went to Gillman honda for my A/C repair, the service consultant (James) said they have to diagnosis and it can cost up to $150 and they will do it n More

by Varunnani94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Na
Jun 02, 2019 -

Gillman Honda Houston responded

Hello, I extend my personal regrets to learn you felt the estimated cost for your A/C repair did not meet your expectations. Your feedback is important to me and I would truly appreciate a chance to connect with you and address any concerns you may have about your diagnosis. Please reach out to me directly when you are available to discuss further. Best, Feedback@gillmanauto.com (713) 776-4800 Kelly Goldsberry

May 25, 2019

Don't buy anything at Gillman Honda - They cheat. Gillman Honda did not provide cargo net when I bought a new Honda Accord. The dealer transferred cargo net with other stuff from my trade-in Toyota. B More

by Wally Houston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
New car dealer
May 25, 2019 -

Gillman Honda Houston responded

Wally, I am concerned to learn that the cargo net situation for your Honda has given you a negative impression of our dealership. I would appreciate hearing more details so I may address the situation, and hope you consider reaching out to me. Please contact me directly when you have a moment. Thank you. Best regards, Feedback@gillmanauto.com (713) 776-4800 Daryl Waterwall

May 17, 2019

Not even a good oil change In May we got an oil change on my wife’s 2014 pilot. The next day I saw a puddle on my garage floor. Hoping it wasn’t anything serious, I crawled unde More

by Honda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zack
May 18, 2019 -

Gillman Honda Houston responded

Hello, I regret to learn you felt disappointed in regards to any inconveniences that did not meet your expectations during your oil change for your wife's Honda Pilot. Please reach out to me with your preferred contact details so I can address any concerns. Your time is truly appreciated. Best, Feedback@gillmanauto.com (713) 776-4800 Kelly Goldsberry

May 17, 2019

Why do I need so much tire rotations and alignment? I have a 2018 Honda Civic EX. Everytime I go for an oil change, they always tell me its time for tire rotations and alignment. This time was a guy n More

by Mvpete13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Martinez
May 18, 2019 -

Gillman Honda Houston responded

Hello, I extend my personal regrets to learn you felt disappointed in regards to any inconveniences of the recommendations for your vehicle during your oil change. Your concerns are serious to me and I would appreciate the opportunity to address what happened. At your earliest convenience, please reach out to me with your preferred contact details so I can assist you. Best, Feedback@gillmanauto.com (713) 776-4800 Kelly Goldsberry

April 01, 2019

Extremely dissatisfied with the new car purchase We just bought a new honda accord sport 2019 at the end of february, we was so happy with the new car, great experience with the sales Man Al. After t More

by Patykaty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shanh
Apr 02, 2019 -

Gillman Honda Houston responded

Hello, I am concerned to learn that you are not satisfied with your purchase. Your satisfaction is our top priority, and I would like to address your concerns about the condition of your vehicle. Please contact me when are you available to discuss this further. I look forward to speaking with you. Best regards, Feedback@gillmanauto.com (713) 776-4800 Daryl Waterwall

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