Gillman Honda Houston

If I could give this dealership 100,000 reviews of 0 stars, I would, every single day, for the rest of my life. DO NOT COME HERE. FOR ANYTHING. I brought my 2002 Honda CRV in because it was havin stars, I would, every single day, for the rest of my life. DO NOT COME HERE. FOR ANYTHING. I brought my 2002 Honda CRV in because it was having issues starting. They charged me the diagnostic fee, I said ok, they said they'd figure out what was wrong with it. It took them four days to figure out what was wrong with it. Up to this point, I'm still fine. Maybe it was something really complicated, who knows. So the service rep calls me back and quotes me at 900$ to replace the starter, and then says oh, you also need all of this other extra stuff (as dealerships often do). I said oh, that's a whole lot, please let me call you back soon. I called my family mechanic, who quoted me for 250$ less, and decided I would take my car to him. I called the dealership back within 15 minutes, no answer. Called again, no answer, so I left a voicemail saying hey, please don't do anything to my car, I'll be by to pick it up tomorrow after I get off of work. The next day, I got a call from the service rep saying they went ahead and replaced the starter, and my total would be 980$. Of course, I was pissed, because I had never said yes, please fix my starter. When I came in to pick up my car, this customer rep tried to say TO MY FACE that I authorized the work. I demanded he bring up the audio recording of our phone convo (because you know they have to record everything) where I approved the work, and he shrank back and knocked 200$ off my price. I should have just refused to pay and taken my car back at this point, because THIS IS WHERE IT GETS WORSE. I got back in my car, turned it on, and my SRS light was on. It had never been on before, not until I took it to the dealership, so I immediately turned around, walked back in and said, "........Why is my SRS light on? If y'all messed up something else in my car, you need to fix it.", to which I was responded with "Well, we can run a diagnostic on it, but it will cost" at which point I just walked out. Fast forward to today, when I took my CRV to the Clear Lake dealership to have the SRS light looked at. They quoted me TWO THOUSAND AND FOUR HUNDRED DOLLARS to fix the damage this dealership did to my car. I can't even begin to explain in English words how upset I am right now at this dealership. Probably the worst experience I've ever had paying for anything, ever, and then they ruined my car (for those of you that don't know, they basically killed my car's safety system, so the airbags will not deploy if somebody hits me). I can't afford to get a new car right now (because I just paid y'all at Gillman 900$), I can't afford to fix my car's airbags, and my car inspection is due at the end of this month. Tl,Dr; I took my car to Gilllman to be looked at, they kept it for a week, and charged me an exorbitant amount to break my airbags while doing work I hadn't authorized, so now I drive a deathtrap that I can't make street legal, and if I get pulled over, I'll get arrested. Thanks Gillman Honda. I really hope someone at your company reads this and actually does something about it, because literally, what the xxxx More

This dealer will be my last resort for fixes. My mother-in-law dropped our 2016 Honda Odyssey off because the check engine light had come one. They responded back to her and told her that a purge My mother-in-law dropped our 2016 Honda Odyssey off because the check engine light had come one. They responded back to her and told her that a purge valve solenoid needed to be replaced at $537 and they recommended a $222 engine carbon cleaning. When I researched what they recommended, I couldn't believe the prices they were charging. I watched someone on youtube replace the same solenoid in less than 20 minutes and the part costs around $70. It's one thing that they charge $145 per hour shop rate. But to think that they wonted $537 was over the top. Carbon Cleaning, who has heard of this. I bought a Honda because of the reliability. Carbon Cleaning, I consider this a total scam and hope everyone looks out for this, I have had cars that have gone over 200,000 miles and no one every recommended Carbon Cleaning! Picked up the car and they charged me a $145 diagnostic fee. Really, if they wanted to keep me as a loyal customer, they would tell me what is wrong with my vehicle and help me fix it a reasonable price. I can go to any parts store and they'll run a diagnostic test for FREE. Worst yet, I drove off their lot and there is not check engine light on. Yes, they most likely reset the light, but is has been a long weekend running the vehicle and no check light. Was it a fluke, did they even check the solenoid to see if it was faulty? In my opinion, BAD, BAD customer service philosophy. Treat people fare and honestly and they will stay will you forever. Treat them poorly, leaving someone with the feeling of being taken advantage of, not only will you loose their business, they will tell as many other people of your failures. Gillman Honda will NEVER earn my business. I will drive or trailer my HONDA ODYSSEY to another Honda dealer and explain to them exactly why before they work on my vehicle. Hopefully all Honda Dealers aren't the same. Sgt. Bill Pailes More

Great attention when selling NO help when needed Worst customer service experience after my car got totaled and needed assistance settling with my insurance company, no response to any phone calls or Worst customer service experience after my car got totaled and needed assistance settling with my insurance company, no response to any phone calls or emails for 2 months. I paid interest on a car loan due to poor service. Would not recommend. More

Great dealership. Helped me get a new CRV. Very helpful and informative. Honest friendly fair staff Thank you Mr s.Ghazi for your help & patience and informative. Honest friendly fair staff Thank you Mr s.Ghazi for your help & patience More

Fake price on used car, fake appraisal value. A used car was posted online for $5,700. I chat online and confirmed the price for $5,700. Besides, I requested an online appraisal for my car and imm A used car was posted online for $5,700. I chat online and confirmed the price for $5,700. Besides, I requested an online appraisal for my car and immediately they gave me a range of what they could pay for mine, So I went (from far away) and after spending more than 3 hours, they gave with this paper with a totally different price for their car ($11,995) and an appraisal for mine almost $1,500 below the minimum price provided in the online appraisal. I decided to talk with the manager and no surprise, I found a rude and disrespectful woman that could not even apologize for their mistakes or wasting people's time. It was clear she cares only for numbers, not for treating customers right. I don't recommend this dealership. Definitely, the worst experience. More

Purchase Experience My husband and I were referred to this dealer. We purchased 2 vehicles on Friday 08.30.19, I didn't think we were going to find what we wanted at our My husband and I were referred to this dealer. We purchased 2 vehicles on Friday 08.30.19, I didn't think we were going to find what we wanted at our preferred numbers but we did. We are very happy with our choices. Chris, Erick, & Chris Nguyen worked very hard to our expectations to get us to seal the deal. Thank You! More

Great Service Great dealership. Helped my daughter get a new CRV. Very helpful and informative. Honest friendly fair and goes above and beyond. Thank you for bein Great dealership. Helped my daughter get a new CRV. Very helpful and informative. Honest friendly fair and goes above and beyond. Thank you for being there for us More

Bad Used Vehicle Wanted to test drive Toyota sequoia which hadn't been cleaned and wouldn't start. Jose, my salesman was going to let me drive until it wouldn't start, Wanted to test drive Toyota sequoia which hadn't been cleaned and wouldn't start. Jose, my salesman was going to let me drive until it wouldn't start, then dumps me by telling me has an appointment waiting. More

Totally incompetent and arrogant - very bad experience I booked a reservation to have my honda clarity re-calibrated for the lane departure systems due to a windshield replacement. During the appointment s I booked a reservation to have my honda clarity re-calibrated for the lane departure systems due to a windshield replacement. During the appointment scheduling they took down all details about the claim with the insurance etc to file against. When I go to the appointment they are like I don't even have this appointment. Then they figured that they made the appoint against my old car which I don't even own. Then the service guy out right denied they ever file a claim with the insurance and that I have to pay out of pocket and file with the insurance myself. He won't even let me even talk to the manager. The way he talked made me realize that this is not a place you should even walk into. It doesn't feel safe to leave you car in such a place. I just took my car out of there as soon as possible. More

Bad experience I service am change the oil and filter the people don’t care I send only one star the people don’t care I service am change the oil and filter the people don’t care I send only one star the people don’t care More