Back

Gillman Honda Houston

Houston, TX

3.1
571 Reviews

10595 W Sam Houston Parkway

Houston, TX

77099

Directions

By Type

Showing 571 reviews

January 21, 2020

This dealer will be my last resort for fixes. My mother-in-law dropped our 2016 Honda Odyssey off because the check engine light had come one. They responded back to her and told her that a purge More

by wpailes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank used to be our Service Manager
Jan 21, 2020 -

Gillman Honda Houston responded

Sgt. Bill, Thank you for bringing this to my attention. I am troubled to learn of any service pricing that did not exceed your expectations. Please know as our customer, we value your feedback and would like to connect with you to better address your concerns. Please contact me when you have a moment. Thank you. Best, Feedback@gillmanauto.com (713) 776-4800 Kelly Goldsberry

Jan 23, 2020 -

Gillman Honda Houston responded

Sgt. Bill, Thank you for bringing this to my attention. We always want to take care of our customers as best as we can and upon investigating further, it looks like your experience was with Gillman Honda Fort Bend. We are Gillman Honda Houston. Although we share the same name, they are no longer under our ownership. To be fair to our establishment, please remove your review and post it at the proper establishment. If there is anything we can assist you with, please feel free to contact me directly. Thank you. Best, Feedback@gillmanauto.com (713) 776-4800 Kelly Goldsberry

January 06, 2020

Great attention when selling NO help when needed Worst customer service experience after my car got totaled and needed assistance settling with my insurance company, no response to any phone calls or More

by M
Customer Service
Recommend Dealer
No
Employees Worked With
chris nguyen
Jan 07, 2020 -

Gillman Honda Houston responded

Hello, I extend my regrets to find out about it taking longer than expected to address your concerns related to insurance and payments for your vehicle. Your feedback is important to me and I would like the opportunity to connect with you about your concerns. Please reach out to me when you have a moment to discuss what happened further. Best, Feedback@gillmanauto.com (713) 776-4800 Daryl Waterwall

December 05, 2019

Great dealership. Helped me get a new CRV. Very helpful and informative. Honest friendly fair staff Thank you Mr s.Ghazi for your help & patience More

by rula
Recommend Dealer
Yes
Employees Worked With
S.Ghazi
Dec 05, 2019 -

Gillman Honda Houston responded

Rula, thank you for the chance to meet your expectations. Congratulations on your new CR-V. We are confident that you will enjoy it. Have a great day and visit again soon.

October 30, 2019

Fake price on used car, fake appraisal value. A used car was posted online for $5,700. I chat online and confirmed the price for $5,700. Besides, I requested an online appraisal for my car and imm More

by Andy J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashley (online), Marvin (salesperson), unkown (manager)
Nov 01, 2019 -

Gillman Honda Houston responded

Hi Andy, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your disappointment with any customer service and any communication that led to your distrust during your sales experience. Please contact me at your earliest convenience. I look forward to hearing from you. Best, Feedback@gillmanauto.com (713) 776-4800 Daryl Waterwall

September 03, 2019

Purchase Experience My husband and I were referred to this dealer. We purchased 2 vehicles on Friday 08.30.19, I didn't think we were going to find what we wanted at our More

by Araceli S.H & Omar H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher N. Chaves, Erick Villalta, Chris (Viet) Nguyen
Sep 03, 2019 -

Gillman Honda Houston responded

Thank you for the great review, Araceli and Omar! We are so glad that our team was able to satisfactorily get the numbers right and find you not one, but two, cars! Congratulations; please come back at any time.

August 12, 2019

Great Service Great dealership. Helped my daughter get a new CRV. Very helpful and informative. Honest friendly fair and goes above and beyond. Thank you for bein More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino
Aug 13, 2019 -

Gillman Honda Houston responded

Congratulations to your daughter on her Honda CRV! We are so glad to learn about your satisfaction and we are definitely always here for you. Let us know if we can do anything else.

August 10, 2019

Bad Used Vehicle Wanted to test drive Toyota sequoia which hadn't been cleaned and wouldn't start. Jose, my salesman was going to let me drive until it wouldn't start, More

by Bad experience
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Aug 11, 2019 -

Gillman Honda Houston responded

Hello, We set the bar high for our employees in regards to customer service. I regret to learn that your experience while inquiring about a Sequoia did not meet up to our standards. Please reach out to me when you have a moment so that we may discuss your concerns. Best regards, Feedback@gillmanauto.com (713) 776-4800 Kelly Goldsberry

August 09, 2019

Totally incompetent and arrogant - very bad experience I booked a reservation to have my honda clarity re-calibrated for the lane departure systems due to a windshield replacement. During the appointment s More

by dsan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember the name - Date of appointment: 8/9/2019 11:30 AM
Aug 10, 2019 -

Gillman Honda Houston responded

Dear Mr. Dayanand, Please reach out to me directly on your Honda Clarity so that I may personally address your concern immediately as this is very concerning to me. I will be awaiting your call. Respectfully, Kelly Goldsberry Gillman Honda Service Director 713-776-4842

August 08, 2019

Bad experience I service am change the oil and filter the people don’t care I send only one star the people don’t care More

by Caguax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas
Aug 09, 2019 -

Gillman Honda Houston responded

Hello, I regret to hear that you feel that our team did not care about your service. Will you please reach out to me at your earliest convenience so we may further discuss this? Thank you, Feedback@gillmanauto.com (713) 776-4800 Kelly Goldsberry

August 05, 2019

Problem with 2014 Honda Accord (paint) I had a paint issue with the roof of my 2014 Honda Accord. I talked to the GM and he immediately stepped in and helped me resolve the issue. I recomm More

by Shelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
D. Waterwall
Aug 05, 2019 -

Gillman Honda Houston responded

Thank you for your review, Shelley! We're glad that we were able to help with the issue with your paint - we always want our customers to be completely satisfied. We appreciate your business - please let us know if we can be of service in the future!

...
7
...