Gillman Honda Houston

I have bought 3 New Hondas from Gillman Honda,(within the past 7 yrs.) mainly because I know that both Melinda and Morris (in the Service Dept.), are there to take care of me, after the Purchase. The Sales P past 7 yrs.) mainly because I know that both Melinda and Morris (in the Service Dept.), are there to take care of me, after the Purchase. The Sales PPL. are also very nice, but I have dealt with 3 different Salesmen and haven't gotten a strong "tie" with any particular Person, as I have with Melinda and Morris. (They are truly the reason I keep coming back to Gillman S.W., and recommending all my Friends to also "Purchase" their New Hondas there !!!) Their honesty, helpfulness, caring, and approach are values that truly need to be told about and rewarded for. Melinda always keeps me, up to date and Informed, when any of my Cars, are due for Maintenance and SHE always is Nice, with the Best Attitude, even I think on a BAD DAY. And, Morris, always gets me in and out of the Shop, as fast as HE can, and Never recommends or tries to "sell" Me anything that is NOT needed, at that time. (That is "Honesty and Respectfulness", at its Best) So, as I give Gillman S.W., its PROMPTS, I know that as long as Melinda and Morris are there to Help Me and to "Look Out" for my Vehicles,----I WILL RETURN !!!! In, fact, I might be looking for a New 2011 PILOT, for my wife, when the time is right and the PRICES get Better, (that is, to my Liking and Satisfaction). Thanks, Gillman Southwest for many Great Experiences and Great Hondas to drive (2 Accords and 1 CRV, so far). And , Thanks to ALL the Technicians, in the Shop, who DO a Great JOB, in repairing MY Vehicles, as well as ALL the other Cars that they work on everyday !!!! More

When negotiating the price of the car, one of my stapiluations for purchase was the 0.9% financing. The salesman pointed out that he was using $1200 cashback as the incentive for the price he came stapiluations for purchase was the 0.9% financing. The salesman pointed out that he was using $1200 cashback as the incentive for the price he came up with. This cashback is nowhere to be found on the dealer's website. I feel this is something internal to Honda and its dealers and not really "available" to the general public. If this is not the case, it needs to be published on the website. Do I feel I got a bad price for the car? No. I believe we reached a fair deal overall. More

This is the second car I have bought from Gillman. My first visit 2 years ago went a little slow. But my recent visit was top notch. They worked with me in every aspect of purchasing the car I wanted. C first visit 2 years ago went a little slow. But my recent visit was top notch. They worked with me in every aspect of purchasing the car I wanted. CJ Jackson was great to work with and the rest of their staff was very professional. Oh yea.. and I LOVE MY NEW HONDA ACCORD ! More

IF you are looking for a Honda, stop by and see CJ. He treated me very well, and the buying experience was efficient and honest. Keep in mind - - You aren't going to a BMW dealership here -- if you want treated me very well, and the buying experience was efficient and honest. Keep in mind - - You aren't going to a BMW dealership here -- if you want to pay thousands extra for free espresso and snobby atmosphere, Honda is not your place. (I should know, I've owned 2 new bmw's, and 3 new honda's). More

I received the most personal service when I went to Gillman. From the first second I walked in the door I was treated with so much respect and NO high perssure sell tactics. They took the time to answe Gillman. From the first second I walked in the door I was treated with so much respect and NO high perssure sell tactics. They took the time to answer all my questions. When I told them I was going to shop around they were understanding and welcomed it. As I went to two other dealerships in Houston I found that the service and knowledge was in no way at all as great as what I had recieved from Gillman! I ended up coming back to Gillman and purchased a 2010 Honda Accord. They have a customer for life!!! More

I went to buy a Pilot for my wife for Christmas. Our minivan was getting old, and I knew she would be thrilled. I had an idea how I could surprise her on Christmas morning with the Pilot, but Trace off minivan was getting old, and I knew she would be thrilled. I had an idea how I could surprise her on Christmas morning with the Pilot, but Trace offered to bring it to our house on Christmas morning. I felt bad even accepting his offer, but he insisted. It was an amazing Christmas morning, at 9:30am, my wife was so impressed. Not much more to say - awesome experience. More

Salesman, CJ Jackson, was very helpful. He listened to what I told him I wanted and didn't push for me to take something I didn't want. I had made an out of the ordinary request and he found out how to m what I told him I wanted and didn't push for me to take something I didn't want. I had made an out of the ordinary request and he found out how to meet my request and made it happen. The finance guy Tony, was a regular pain and made the process go from smooth to stalled. I had already arrived to the dealership with pre-approved financing from my bank. Tony offered to meet or beat the interest rate my bank offered and I decided to try to see if he could beat it. After 2 hrs waiting there, I learned that there was no one around to approve the loan applications he submitted that day. He kept me waiting there with his verbal promise that it would get approved. As 8 pm approached, I quit waiting and paid with my own loan. Thankfully, after I paid for the vehicle, CJ returned and escorted me to my new car. Bottom line, show up with your own loan already approved so you don't waste your time on them to get a loan for you. And ask for CJ Jackson. More

I could not be happier. Mike showed me around and got me a great deal on my new Honda Accord. The price was better than the other 3 dealers I went to, and their service was much more pleasurable. I purchase a great deal on my new Honda Accord. The price was better than the other 3 dealers I went to, and their service was much more pleasurable. I purchased my vehicle last weekend. I highly recommend Gillman Honda Southwest! More

They advertised a Yaris on Craigs List, and when I show up after confirming everything on the phone, the price tag is higher and they say "we never advertise on CL". Then I show them the ad - and they're up after confirming everything on the phone, the price tag is higher and they say "we never advertise on CL". Then I show them the ad - and they're like - we will match this price for you for today - what - match - that's when i bring in a competitor's price - this was the exact same car & VIN - match?! Then they said the internet prices are lower due to competition - well then this is a lower priced car. Yes, but they said this car is higher priced - maybe another car was the price you are quoting sir... well NO - i am showing you a print out of this car - this VIN# not even a week ago posted by you. Then they said the car was a trade in - when I asked for the car fax report - it was bought at an auction! Then they said it was not in any accident, and i look at another report that says it was. They were so aggressive and pouncing upon me the customer, that I was almost driven out of there for having shown them a print out of their car's ad with a lower price than the sticker on the car. Not only were the sales guys rude and uncoordinated in their responses, they were possibly the least courteous of sales folks and most stand-offish attitude guys i have met in a long time. My original phone calls were not returned. When I finally met somebody, he gave me tall false stories, and despite realizing that he had said lie after lie to me they had the courage to be stnad offish. More

If you want a 1950s-style buying experience, then Gilman Honda is the place for you! You can enjoy being the recipient of a textbook-prescribed sales pitch! Our salesman, Mr. Okoroji, was cordial and po Honda is the place for you! You can enjoy being the recipient of a textbook-prescribed sales pitch! Our salesman, Mr. Okoroji, was cordial and polite, so I believe that my experience illuminates a top-down philosophy. #1 Establish a rapport with the customer. I believe Mr. Okoroji's good manners were genuine. However, that was the last connection. In spite of the information I provided, he launched into the total sales technique (that I believe he had been trained/required to follow.) #2 Talk talk talk about the resale value. (That's only good if you sell it back with rather low mileage, but I drive my cars forever... and I've had 2 Hondas... one traded for $400; the other for $1800). #3 Try to get the cusomer excited about a paint color. (I'm not excited about parting with over $20,000 for any color.) #4 Take it for a test drive (Drives good; it's a Honda; did I mention I've had 2 Hondas?) #5 Try to get the customer to take the car home overnight (I don't want to drive it home if I'm not going to buy it.) #6 Try to create a sense of urgency: I can only offer you this price today; Honda could increase it. (I'm not going to make a $20,000+ decision on the spur of the moment.) #7 Use phraseology such as "your car" to make the customer feel connected. (Obvious ploy; doesn't work.) #8 Ask the customer "how much do you want for your trade in? (You know what? I can subtract. I want to know what the bottom line will be.) Then they took my car to evaluate it, and came back with a final offer that was pretty much the MSRP before dealer added options. (Oh. Really.) (Why does it take so LONG for the salesman to come back from the sales manager's office with "nuthin"? I truly wonder what they're all doing back there.) My face: clearly disappointed at the offer. #9 Repeat previous steps: resale value, take the car overnight, urgency (Oh, would you LOOK at the time? Better be going now...) #10 Ask the customer what it will take to get you in the car (Oh, gosh, it would have been a better offer, but this has taken at least an hour and I need to go now...) I'm a hostage though; they still have my car keys from evaluating the trade in value, so NOW: #11 The manager comes out to shake my hand, and "try to make things right." (No, thanks; I've had enough and it's time for me to go.) Finally, I'm out of there. #12 The salesman calls me at home this week. (I suspect they make him do that, so I ask him not to call me again, please...) So, after that #13 The MANAGER calls me at home! (Grr.) Again, my salesman was cordial and polite. I believe this is a dealer strategy, and that my salesman was operating without choice). BTW, I WAS able to purchase a car elsewhere within a week of this experience. I received a better value dealer offer and after that, also a higher trade in value. More