Gillman Honda Houston

Showed up somewhat late to look at a Honda Civic SI, around 8:30 pm, and the dealership closed at 9:00 pm. Bao (Jason) Lee was very helpful in showing me the vehicle, getting my credit check done quickl around 8:30 pm, and the dealership closed at 9:00 pm. Bao (Jason) Lee was very helpful in showing me the vehicle, getting my credit check done quickly, setting up an employee to go over any accessories I wanted, and setting up a meeting with finance. Bao (Jason) Lee also let me go back in the shop to look over the car once again before meeting up with finance, and met me after talking with finance to go over the vehicle manuals and answered any questions I had. Bao (Jason) Lee stayed until everything was finalized and I was good to go. I went in really nervous about purchasing a new vehicle and eventually I left happy. More

My Sales Consultant Jason Lee and Manager Michael Peasley, were friendly and ensured professional service from beginning to end. Jason was very knowledgeable, patient and honest. I left the deale Peasley, were friendly and ensured professional service from beginning to end. Jason was very knowledgeable, patient and honest. I left the dealership with my new Honda Accord very satisfied!! I had everything I wanted, I didn't feel I had sacrificed anything in order to make a deal and drive off with a new car. I have spread the the word of my awesome and long remembered "Gillman Honda Southwest" experience. Thank you More

Najam was very courteous. He knew his product well and was very helpful. We looked at and drove several different models before we settled on the best overall deal for us. Everyone at the dealership was was very helpful. We looked at and drove several different models before we settled on the best overall deal for us. Everyone at the dealership was quite helpful in what turned out to a 4 hour marathon. More

My experience with the sales guys was outstanding. They were very responsive, helpful and courteous. Both Kit and Nang (not sure of spelling, mgr of internet sales) were great guys and i would be happy to were very responsive, helpful and courteous. Both Kit and Nang (not sure of spelling, mgr of internet sales) were great guys and i would be happy to buy from them again. However, I was VERY unhappy with your finance dept. The lady that worked with me assumed that I was an idiot and, withour informing me, added a bunch of finance insurance (Gap insurance, life insurance, etc) to my transaction! She tried to rush me through the process and tried to make me feel like I was an idiot for asking questions about her deceit. A direct quote of our conversation: Me: It says in this disclosure that I am paying for this gap insurance, is this correct? Her: It is included as part of your loan. Technically this is not a lie (the cost of the insurance was ADDED to the loan amount!) but this was definitely deceitful. She knew that I was asking if this was coming out of my pocket and she gave me the clear impression that the cost of the insurance was included in the Honda financing program. It was only upon further, and much more direct questioning that she admitted that it was being ADDED to the loan amount. When I caught her she had no choice but to tear up the already completed paperwork and start over! I also found the 'Documentary fee' to be a bunch of crap - this is another cheat but it wasn't worth arguing. I decided to let it go but I was unhappy with this fee. My impression of your sales guys was great. They gave me a good price, made good on their promises and addressed all of my issues. But, my experience in the post-sales process was terrible. I feel that the finance department deceived me and tried to trick me into buying things they knew I did not want. It was a deceitful process by a person who was clearly trying to cheat me. This is the second car I have purchased from Gillman but the next time I want to buy a Honda I will go elsewhere. More

The purpose of this letter is to formally and publicly commend Robert Dolittle for the excellent service he provided to me and my family. In my opinion, the level of service that Mr. Dolittle extended to commend Robert Dolittle for the excellent service he provided to me and my family. In my opinion, the level of service that Mr. Dolittle extended to me was far beyond my expectations. It appears that it was simply the team's extraordinary commitment to excellence in customer service and support that motivated him to always go the extra mile. Mr. Dolittle is extremely knowlegable and friendly. He is also very attentive to the needs of his guests and clients. I believe that Mr. Robert Dolittle and his team truly deserve to be congratulated and rewarded for providing customer service and support well beyond my expectations. Thank You Gillman Honda (Houston). Joanna Perez More

Wow! Where to start? God is so good! I started my search for a vehicle over a year ago and just had not found the right sales persons that I felt would be honest, have pride in delivering a quality p search for a vehicle over a year ago and just had not found the right sales persons that I felt would be honest, have pride in delivering a quality product, and see me as a person first, then customer. My sister purchased her vehicle with Gillman and suggested I go there since her experience, in her words, was "awesome." I did nto know where they were located and she said, "Off Southwest Freeway, you can't miss them because the dealership is lit like a "halo." I thought this odd until I met Emilio, Tim Chow, and Sal Ghazi. These men represent what every dealership should have their salesmen aspire to be as ambassadors for Honda. I mulled over my decision for my own personal reasons, however, Emilio was very persistent in calling me and not to the point of agitation, but with a followup that made me feel that he really wanted to make a deal that would help me in my decision-making. Most dealerships I have encountered only have you meet the Managers after you say no or have sealed the deal. Not at GILLMAN!! You meet them upfront and not as a pressure tactic, but to let you know that you are a valued customer and anywhere in the process you can call either of them to ask questions. I received all their cell phone numbers (including that of the Sales Manager, Sal Ghazzi) and I especially appreciate the attentiveness, level of being thorough, and openness demonstrated every step of the way. Now, I would be remiss if I did not tell you that I especially liked the business ethics, professionalism, and human touch and kindness as a Christian from Tim Chow. Being a Christian myself, I knew that if this deal was not right, God would not allow it to happen. I received Tim's customer service as ABOVE AND BEYOND, all the way down to my drive-off in my new car last night. Emilio and Tim walked through this process with me and I appreciate the deal that I was given. I chose outside financing only because I had an established relationship with my bank, but don't think for a moment that I would not have considered Honda financing, because I believe that they would have been very fair. I did purchase other options that I could have done commercially, however, I chose have Gillman do the work because I know their craftsmanship will be the same as their customer service, "PRISTINE!" I am happy with my purchase highly recommend everyone that have never purchased a vehicle or looking to buy another to first - go to GILLMAN, second - look up my salesmen and the Manager, and third - DRIVE AWAY A WINNER!!! God Be The Glory!! Thank you GILLMAN. I will continue to deal with you ALL. More

Mike and Najam were the most friendly and helpful salemen that I have ever worked with.Mike work for me to recieve .09 percent interest rate and for this I am thankful.Najam showed me all of the functions of that I have ever worked with.Mike work for me to recieve .09 percent interest rate and for this I am thankful.Najam showed me all of the functions of my 2011 Civic and made sure the car was a 100% road ready. Thanks,Guys it was great experience. More

Gillman's Internet Sales Manager, Raymond Yu Kin Man, was an ultimate professional. He took time to understand my needs and showed courtesy. I had a trade-in but did not have the title; he gave me the idea t an ultimate professional. He took time to understand my needs and showed courtesy. I had a trade-in but did not have the title; he gave me the idea to get a "release of lien" from my past lender. I was also dealing with other dealers who managed to put undue pressure and intimidation via emails and phone chats. It was very pleasant working with Raymond and the dealership; the deal was completed in short order. More

The process went smoothly and quickly. The group was very friendly and had a good sense of humor. Every person in the car buying process knew their role and did it well. They gave us the best price ou very friendly and had a good sense of humor. Every person in the car buying process knew their role and did it well. They gave us the best price out of our car search, which is why we drove there from Austin. More

Enjoyable experience at Gillman SW. Our Sales consultant Najam Siddiqui was excellent. While we were getting a similiar value at Gillman-Rosenberg, Najam's customer service helped close the deal. I'm very Najam Siddiqui was excellent. While we were getting a similiar value at Gillman-Rosenberg, Najam's customer service helped close the deal. I'm very happy with the service we received from sales. As we closed and moved on to financing, the process was very quick and efficient. Unfortunately, we could not agree on an adequate extended warranty price otherwise I would have purchased that as well. Mr Benzie in accessories was also outstanding. He installed our splash guards with quick turnaround time and was nice enough to pick us up from Fry's electronics while we shopped (waiting for the vehicle). Excellent Dealership! Excellent Staff! More