Gillman Honda Houston

I gave the rating because out of all the cars that I have purchased, I have never felt so pleased. Everyone was very polite and helpful. But most of all they asked me what I wanted and what I needed to make purchased, I have never felt so pleased. Everyone was very polite and helpful. But most of all they asked me what I wanted and what I needed to make this deal possible for me to get this car. So they made happen for me and I thank you. More

Mr.Donald well explained the features of the car. He had nice customer service also he was so patient and polite thoughout the entire time with us. We will positevly recommend all our friends and relatives nice customer service also he was so patient and polite thoughout the entire time with us. We will positevly recommend all our friends and relatives to this dealership.Overall the presantation was nice and we had a wonderful time. More

This was one of my best car buying experiences ever. I delt with Moon Hassen over the internet. He gave me a quote that I accepted. I hope Moon is feeling better. When I picked up the car Moon was out si delt with Moon Hassen over the internet. He gave me a quote that I accepted. I hope Moon is feeling better. When I picked up the car Moon was out sick. He was a pleasure to work with. When we arrived at Gillman we were informed that Moon was sick and Kitt Kamya would take care of us. What a seamless transition, Kitt was great to work with and took very good care of us. We could not have been more satisfied with Moon and Kitt. The accessories lady was very nice and informative and did a great job. Kimberly our finance lady was very good and a pleasure to work with. From start to finish, including a test drive, we were in and out in about 90 minutes. I really loved that..!! My wife was with me and was extremely satisfied with the whole buying experience at Gillman. I will difinitely be buying from Gillman again and have already told many of my friends about this experience. Thank you Moon,Kitt,Kimberly and Gillman for this great car buying experience..!!! PS: Moon, I hope you are feeling better and thanks again for your honesty.!! More

The ratings above were given due to the excellent service I received. Each person I came in contact with at this dealership was concerned with meeting my needs. I was also given a tour of the facility and in I received. Each person I came in contact with at this dealership was concerned with meeting my needs. I was also given a tour of the facility and introduced to other key members of the dealership. More

Don met us as we drove up and I immediately felt comfortable with him. He wasn't pushy, he listened to what we wanted and he didn't try to push anything on us that we weren't interested in. He exp comfortable with him. He wasn't pushy, he listened to what we wanted and he didn't try to push anything on us that we weren't interested in. He explained everything step by step as we went through the process. Then in finance Javier worked hard to get us the payment amount we needed and he managed to do it. There wasn't a moment that I felt out of control of my buying process. Everyone was upfront and honest with us. This is the first Honda we have ever had and I will say it was the best purchase experience we have ever had. I will recommend everyone I know to go to Gillman Honda and to see Donald Lovett! Also his manager, and I'm sorry I didn't get his name but I believe it was Mike or Mark P., was great, he made us feel at home and checked in on us throughout the entire process. We only came in to look and see what we could get for our trade in, had no intentions of driving home a new Pilot. But they made the process so nice and easy, we did anyway! Thank you guys for everything and we love our 2011 Pilot!!!! At the end of the deal everyone shook hands, but I couldn't resist giving Don a big hug for everything he had done. That was a first for me, I have never given a salesman a hug as I left a dealership, but he made me feel that comfortable! I'm glad to be a part of the Gillman family now!!! More

Raymond was very professional and made the transaction smooth and painless. Very easy to work with from a sales perspective. The finance department was also very easy to work with and they didn't put th smooth and painless. Very easy to work with from a sales perspective. The finance department was also very easy to work with and they didn't put the "hard sell" on you to add additional products and services. More

Walked in and began talking to a salesman (Moon Hassan) who handed us off to another salesman (Irshad) when it seemed we wouldn't qualify for a new car. Turns out my credit is pretty good and I qualified who handed us off to another salesman (Irshad) when it seemed we wouldn't qualify for a new car. Turns out my credit is pretty good and I qualified for anything I wanted (recent college grad). So decided on a lease. I knew I wanted a Civic. From the beginning, I asked to see the terms. They wouldn't give it to me. But I was almost forced to test drive the car (they do it so the potential buyer will develop an emotional attachment to the car). Didn't work. Now I'm 2 hours into the visit. Still won't show me terms. Wanted me to say I'm buying even before I see anything in writing. Offered free oil change for 3 years. Still won't show me anything in writing. Now almost 3 hours into the visit. 9PM exhausted. Told them I was leaving. Then finally printed the contract. He took the contract off the printer and tore off the top page and folded it and placed it on the other side of the desk. I asked why he removed the top sheet. "Oh, that goes to the bank." "Can I see it?" "See what?" "The page you tore off my contract." It was turning into a bad comedy. Eventually he gave it to me. I compared pages. The page showed a more comprehensive breakdown of my fees that didn't show up on the page I was offered: ENHANCEMENT FEE $1,300. What is that? I asked. "Oh, that for the 3 years oil change you requested." Really, so much for free. Also wouldn't disclose the APR. Tacked on all kinds of other fees. Felt so slimy I walked out of the place disgusted. Then they have the nerve to run after my car with his "sales manager". Saying they'd drop the fees. Whatever. Wasn't going to waste another 3 hours of my time with the sleezebags. More

I was greeted immediately by Raymond who introduced me to his manager Nang. They went right to work to find a car with the specifications I requested and kept me apprised every step of the way. Raymond exp his manager Nang. They went right to work to find a car with the specifications I requested and kept me apprised every step of the way. Raymond explained all the particulars of the Civic during my test drive. He took me to the finance department and brought me coffee. My time with Asir went smoothly with him detailing each document and the reason for the need. Once I was finished with finance Raymond came and took me back to his work station and finished explaining all the details of the atomic blue metal Civic I had just leased. From beginning to end my visit was extremely pleaseant. I will definitely return for my next car and recommend Gillman and Raymond to my friends. More

Marcelo was helpful and listened to what I had to say (and to what I said I needed). He picked me up after I dropped off my rental car. He assisted me in obtaining car insurance. He helped me to get car (and to what I said I needed). He picked me up after I dropped off my rental car. He assisted me in obtaining car insurance. He helped me to get car accessories (splash guards and car full nose mask). Abdel-Illah Chair made sure that I was helped. More

I did everything on the internet, just had to go to the dealership look at the car and pay for the car and was out in less than 2 hrs. I will definitly do all my pricing on the internet when buying another dealership look at the car and pay for the car and was out in less than 2 hrs. I will definitly do all my pricing on the internet when buying another car. I would highley recommend the internet manager Mr. Moon who was very helpful and curteous in making this deal. My family is a Honda family. I would also recommend SW Gillamn Honda to everyone as this is my 5th car buying from them and 2 in the last 8 months. More