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Gillman Honda Houston

Houston, TX

3.1
571 Reviews

10595 W Sam Houston Parkway

Houston, TX

77099

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Showing 571 reviews

January 25, 2023

I had a terrible terrible experience with this dealer while I took my car to service. They did a very expensive repair, but it did not last more than week. Now they are not willing to take responsibility More

by h_shekhar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vickie, Jose
December 29, 2022

My wife and I were looking seriously at buying a used 2017 Suburban, and the same day we had planned on this, the vehicle experienced some pretty catastrophic engine failure. Our Salesman was upfront and More

by dsmith41
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dennison Rivera
Jan 01, 2023 -

Gillman Honda Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gillman Honda Houston! We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2022

Second time I’ve come here for an express oil change and it’s anything but express. You WILL wait 2 hours minimum no matter how many cars are there. The service counter makes you feel like you are disturbin More

by Originals
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vickie
Nov 10, 2022 -

Gillman Honda Houston responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. We take feedback very seriously and we are currently working on improving our processes. We hope you will give us another chance. If you would like to discuss further, please contact us at (713) 776-4800. Take care! Daryl Waterwall General Manager Gillman Honda Houston (713) 776-4800 feedback@gillmanauto.com

August 09, 2022

I come to Gilman Houston for express oil change, but come to find out I have to wait at 2-3 hrs and I already waited for 2 hrs and still waiting. Anyone who wants to come for express oil change, this is not More

by LT
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gilman Honda Houston express oil change
July 18, 2022

Gillman Honda Service is very unprofessional. I recently took my car in for a tune up it stayed in the parking lot for over a week. I called almost every day with no answer from the Service Advis More

by bolden150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin
Aug 28, 2022 -

Gillman Honda Houston responded

We regret your most recent visit with us was not up to the standards we strive for. Please reach out to us if you'd like to discuss further. Kelly Goldsberry Service Manager Gillman Honda Houston (713) 776-4800 hswservice@gillmanauto.com .

July 01, 2022

Horrible experience. I was set to purchase a Civic SI from another dealership. The salesman Pablo from Gillman promised me he would get me the car drive out under 40k. I More

by No longer buying a Honda
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pablo
Sep 02, 2022 -

Gillman Honda Houston responded

Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to us when you can so we can address this situation directly. Thank you and have a great day. Daryl Waterwall General Manager Gillman Honda Houston (713) 776-4800 feedback@gillmanauto.com

June 21, 2022

AVOID this place like the plague. I read the reviews and still decided to go. What a mistake - do yourself a favor and find another dealership! The short story is, I flew in from C More

by ZVRodgers
Recommend Dealer
No
Employees Worked With
Manager, Sales
Aug 29, 2022 -

Gillman Honda Houston responded

Hi, we are disappointed to learn of your experience here at Gillman Honda Houston, but will take this opportunity to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you. Take care! Daryl Waterwall General Manager Gillman Honda Houston (713) 776-4800 feedback@gillmanauto.com

June 21, 2022

My Honda Pilot 2016 AC was not cooling. Took to Gillman Honda Houston. After a day, the service consultant Carlos Pineta called me and said Compressor and Condenser need to be changed and i More

by sym
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Pineta
Aug 29, 2022 -

Gillman Honda Houston responded

Hi Sym, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at so we can work towards a resolution. We look forward to hearing from you. Take care! Daryl Waterwall General Manager Gillman Honda Houston (713) 776-4800 feedback@gillmanauto.com

May 10, 2022

Subject: My 2017 Honda Cr V had a serious problem, and the official Honda service ignored the main problem and gave advice with misdirection to solve the problem. Failure Symptoms: All warning signals More

by MIRZOTI
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont know
Sep 28, 2022 -

Gillman Honda Houston responded

Mirzoti, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I would like to get some more details about your experience with us. Kelly Goldsberry Service Manager Gillman Honda Houston (713) 776-4800 hswservice@gillmanauto.com

May 10, 2022

Friendly, courteous and professional staff. We liked the vehicle we test drove on our initial visit, bit could not agree on the price. But after a follow-up phone call the next day with, and i More

by AJG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Urquiza, Tala Almaasarani, Daryl Waterwall, Marvin Melgar
May 12, 2022 -

Gillman Honda Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Daryl Waterwall General Manager Gillman Honda Houston (713) 776-4800 feedback@gillmanauto.com