Gillman Honda Houston
Houston, TX
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I have been looking for a car for about a month now and have visited in person or on the internet 4 other Honda dealerships but Gillman in Houston was the only one that gave me the time of day and actually have visited in person or on the internet 4 other Honda dealerships but Gillman in Houston was the only one that gave me the time of day and actually listened to what I wanted. The salesman Najam Siddiqui went out of his way to accomodate my request and the way I do business. I must admit I would not have purchased a car from him or Gillman had they been pushy or tried to tell me what I wanted. I am very pleased with my purchase and will highly recommend the dealership but especially Najam Siddiqui. More
Great all around! A much better experience than was expected from a new car buying experience. Each person was helpful, went above and beyond, and was accessible. expected from a new car buying experience. Each person was helpful, went above and beyond, and was accessible. More
We were referred to kit through USAA's online car search tool. After we entered our search criteria, our request was sent to a number of dealerships across the Houston area. Several responded to our request tool. After we entered our search criteria, our request was sent to a number of dealerships across the Houston area. Several responded to our request, but none were as efficient, honest, and fair as Kit was. Kit gave us a no-hassle drive-out price that beat the other dealerships and was objectively fair according to both USAA and Consumer Reports. Still, we were tempted to see if other dealers (particularly the dealer with whom we had initially test-driven the car) could beat Kit's deal. Those other dealers all claimed they could match Kit's deal, but we soon found out this was not at all true. Although we were very clear about the features we wanted, the other dealers were intentionally vague about what they had on the lot/ what they could get from the warehouse. While we knew we would probably not get exactly what we wanted (with dealer accessories, etc.), we at least wanted to know what was actually available so we could make an informed decision. It was impossible to get a straight answer over the phone from any of them. Kit was the only dealer who was honest and upfront with us from the very beginning; when we asked what colors he had, he told us; when we asked what options the car had, he told us. A representative at another Houston-area dealer flat-out misrepresented to us what he had available so that we would come to his dealership first. I informed that dealer that my wife was 8 months pregnant and had no interest in coming out to be shown a different car than what was described. He said he had the vehicle, so we drove out to see him. When we arrived, we discovered that, not only was the vehicle different, the drive-out price was much higher than he had agreed to on the phone. He had his manager tell us that they had the only Odysseys responsive to our request on their lot and that he would not release them to any other dealers, so we had no real choice. Good thing for us we knew Kit had what we wanted. We got up, walked out, and drove straight to Gillman. When we arrived, Kit exceeded all of our expectations. It was obvious that we should have gone with him from the very start. He was friendly, efficient, informative, patient, and honest. Also, he didn't say "I told you so," even though he had earned the right to! We were also pleasantly surprised by how easy it was to secure the dealer incentive 1.0% apr financing for 60 months. We were expecting to get some kind of run-around, but we absolutely did not get one. We qualified, Kimberly gave it to us, no problem at all. Overall, this was the easiest, most efficient, most satisfying car-buying experience I have had (I have owned six new cars in my life). Kudos to Kit for making it so easy. More
After searching online, Gillman was the right dealership to buy a new car. First they give me the internet price quote very quickly so I can do a homework to prepare buying a new car. Second the internet sa to buy a new car. First they give me the internet price quote very quickly so I can do a homework to prepare buying a new car. Second the internet saleperson was very helpfull to make me very satisfy to buy a new car at Gillman Honda. More
Moon is very patient to introduce all information we need. He replied my email very fast and detailed. I am satisfied with his service. I recommend him. need. He replied my email very fast and detailed. I am satisfied with his service. I recommend him. More
Every thing was awesome, always satisfied with Gillman Honda. All questions were answered and Salesman was very curtious and friendly and very knowledgable of Honda products. I have been a customer of Gil Honda. All questions were answered and Salesman was very curtious and friendly and very knowledgable of Honda products. I have been a customer of Gillman Honda since 1998. More
Miss Nguyen is so professional. I visited some Honda dealers around my home place before went to Gillman Southwest which is 1hr away, but I was so happy when I talked with her and get the deal the secon dealers around my home place before went to Gillman Southwest which is 1hr away, but I was so happy when I talked with her and get the deal the second day. I would recommend buyers see her the first thing when looking around for a new Honda car. More
I bought a 2008 VW Golf R32 which is more expensive than most of the new Honda's that they sell. The car was not checked well during the inspection and when I was checking the car I found the front daytime most of the new Honda's that they sell. The car was not checked well during the inspection and when I was checking the car I found the front daytime driving lights did not work. They just said that it does not affect the car driving and not to worry about it. They also didn't know how to put the front seat back down and I had to wait about ten min for someone to figure it out. Then it didn't have an owners manual so they couldn't figure out how to turn on the lights either. Then there was another problem with the engine insulation hanging down when I opened the hood and they said " don't worry about that" Also. Even the sales manager tried to just expain that it wasn't anything major and don't worry. Until I insisted that he call VW to see if that would be covered by the warranty from VW. On top of that there was only one key with the car. Every car that I have ever bought new or used always had at least two keys with the car. Also, They didn't even offer to give us any water after we were waiting for about two hours. I had to ask, and they told my father who drove all the way from San Antonio to take me to pick up the car to go find the drinking fountain around the corner. All this could have been avoided if they would have check the car better during the inspection and ordered the parts ahead of time and had it fixed. Personally I think that all cars should have the owners manual in it and if it doesn't they need to order one and have it in the car. They even told me the VW dealer was just around the corner. The car was on the lot for several months so they had plenty of time. The only thing they did to fix this was give me a discount on the car. But it would have been better if the car was right when we came to pick it up. More