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Gillman Honda Houston
Houston, TX
572 Reviews
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October 14, 2023
My service ADV was Charles Nguyen and I will never allow him to help me again.I bought my car in for a tail light problem, When I picked it up I had to ask for the safety inspection. Thats when the problems him to help me again.I bought my car in for a tail light problem, When I picked it up I had to ask for the safety inspection. Thats when the problems started. I knew I wanted to get some other services work done. The list I was given looked rushed. My car was given back to me with low tire pressure light on. I asked why was the light on and no air put in the tire and check. Charles said rudely thats how my car came in. I told him no the light wasnt on when I brought it in. At that point I said Thank you and left. I call back to get the service managers name and that I wanted to speak with him. Charles answered the phone and said no service managers were there till 7 in the morning. Then he hung up the phone. I waited the get the service survey that comes after the service and never got one. I called back the next day and it seems that no service manager was availible. So Im leaving this review so that someone will see how I was treated. This will end 10 years of me getting my honda serviced at Gillmans. I would still like to speak with the service manager More
by weldonj
Employees Worked With
Charles Nguyen service tech
April 30, 2023
I inquired about a new vehicle this dealership was selling. They clearly listed the price online. However, when I spoke to a sales manager there they told me the car was currently being bid and righ selling. They clearly listed the price online. However, when I spoke to a sales manager there they told me the car was currently being bid and right now the highest bidder was $20k above the list price. At this point I was not interested at all for a few reasons. Cars are terrible investments, losing value the moment you buy them, so why spend 50% more than the MSRP? Secondly, the dealership had a price listed and people have offered to buy it but they're holding out to be greedy corporate pigs. That's not even the best part though. I was then reached out to a 2nd time by another sales rep a few days later. I chatted with him and he confirmed the car had offers above the list price but only in the 11-12k range. Which means the original sales rep lied to me about how much the car was going for. Just another reason to not trust these folks. Do not shop with this dealership. More
by comeonstealme
Employees Worked With
Dennison,Daryl
April 17, 2023
We were looking a 2021 CPO CR-V Hybrid for purchase. My wife corresponded with the salesman, Hamdi, throughout the day via text, never once speaking to him on the phone. I went to the dealership after w My wife corresponded with the salesman, Hamdi, throughout the day via text, never once speaking to him on the phone. I went to the dealership after work and inspected the vehicle, finding that it was a great fit. I told the salesman to move forward with the vehicle purchase, and that I would be pursuing outside financing. The salesman hinted that he had already taken money off the table in the form of vehicle protection plans and that I needed to go with Honda financing for him to get something back. I told him that wasn't my problem, and that was I was there to get the best deal possible. We moved into closing with finance and were almost done when our finance manager was called away. While he was gone, the salesman came back and again hinted not so subtlely that I need to go with Honda financing. When the finance manager came back, he asked me if the salesman had ever told me I would not be able to purchase the car without Honda financing. I stated that he had not, and then proceeded to show him the string of text messages he had with my wife, none of which said anything of the sort. The manager stated he believed me, but he was being overruled, and that unless I went with Honda financing, the car would not be sold to me. I believe this practice to be very unethical on the dealer's part, and an outright lie on the salesman's part. I am someone who deeply values transparency, and this was not it. I went ahead and purchased the vehicle because it was a good fit, but I'll never be back. More
by stallion86
Employees Worked With
Hamdi
