Gillman Honda Houston

Great experience at Gillman Honda- SW for service. I had an estimate done there previously and found they were very honest and even told me to wait a few months to get the work done. When do they ever say an estimate done there previously and found they were very honest and even told me to wait a few months to get the work done. When do they ever say that?? I finally brought it in for repairs and it was done in a timely, professional manner. Great job from drop off to pick up! They even washed the car for me! Thanks alot. More

If you drive 250 miles from Louisiana at 5am to pick up a car...and they say the car (a 2005 Honda Accord EX) is all ready for you to drive off the lot. DRIVE IT FIRST BEFORE SIGNING ANYTHING!!!!!!!!!!!!!!!! car...and they say the car (a 2005 Honda Accord EX) is all ready for you to drive off the lot. DRIVE IT FIRST BEFORE SIGNING ANYTHING!!!!!!!!!!!!!!!!!!!!! I mean, most used car dealers have a low rating in our society...and for good reason. But these guys take the cake. They not only give you the old song and dance "well, you don't have to buy it". But the Honda Used Car Department gets downright nasty. It's laughable for me now, but David Cochran never smiled or was pleasant to me right away. It went downhill from there. REALLY. I am a 6'-3" 51 year old Architect and he flat out thought he could intimidate me. Like I say, it's laughable now...but when I took the car out with the salesman, the rotors were so off, as soon as I put any brake pressure the whole car shimmied and shook. Thank God for Mr Morris Potts in Service who took care of it and was very nice to me and had a very nice smile. I told him "a smile goes a long way in dealing with your customers". But he, and only he at Gillman Honda, ever was pleasant the whole time I was at their MASSIVE facility. They do have selection above and beyond the whole State of Louisiana. But you better have a Valium handy cause your probably gonna need it. BUYERS BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! That's all I can say. And they had the backing of USAA, which is only open to Military personnel and is a company I have been using for EVERYTHING the past 23 years. I don't give a xxxx who reads this at Gillman, I openly give my name because I want everyone to know that just because they have been in business since the wheel was invented, your last customer is your most important customer. As in Architecture, my reputation is all I have, and I can't just tell a client after I started a project "you don't have to use me". First, they would probably sue me, then it would get ugly. At least that's how I think it would go down...after working for 24 years, it NEVER came to that. But what ya gonna do, Used Car Dealers deserve the low social status they have in our society for a xxxx good reason. But my Mother and I had a good laugh when I got back because she needs the car (she was in an accident) and after 9 weeks and still not fixed, she needs the car more than I do right now. And it did get me home. We'll see how long that lasts... More

Very friendly employees, very professional. I have an excellent experience with the sale person. He explained all the aspect relating to complete the vehicle sale. In addition, he explained the feature excellent experience with the sale person. He explained all the aspect relating to complete the vehicle sale. In addition, he explained the features of the vehicle . More

James Na accomodated my working hours and helped me get approval from his manager to have a rental car paid by Gillman, while my car was being repaired. approval from his manager to have a rental car paid by Gillman, while my car was being repaired. More

I purchased a used vehicle from Gillman Honda Houston Southwest. I live 250 miles from the dealership and agreed to purchase the vehicle after looking at many photos of the car, and after speaking to the Southwest. I live 250 miles from the dealership and agreed to purchase the vehicle after looking at many photos of the car, and after speaking to the sales staff about the vehicle's condition. Price seemed very good initially, but as is often the case, when something seems too good to be true, it usually is. Both salespeople were friendly, but after we reached a deal, getting paperwork from Gillman (purchase agreement, installment contract, odometer disclosure, etc.) was very difficult and required multiple voice and e-mail follow-up's. Finance Dept seemed far more interested in selling me their high margin add-on's like gap insurance and an extended warranty, than actually getting paperwork signed and deal closed! When I chose not to buy any of that stuff, I was kicked to the curb as far as they were concerned. Adding insult to injury, when I arrived I was disappointed to find a vehicle in much rougher condition than what the photos had indicated. Numerous scratches, dings, and gouges on the body. (I have many pic's of these defects and can share them). Someone had tried (very badly) to paint over some of the worst defects with touch up paint. No one at Gillman ever mentioned that, and certainly did not give me any photos of the numberous defects. Interior looked like it had been totally splashed in cooking oil, and felt greasy, and tacky! I have already spent about 4 hours trying to remove the grease from all of the interior surfaces. Taking the vehicle to Service King to repair the most severe body defects on the car. Instead of good deal, I bought the Gillman Turkey nobody wanted!! Shame on Gillman, and shame on me too for letting my excitement for the car override my sensibilities! More

Paul is the greatest. When you come in with a problem he gives you the diagnosis, how long it will take to fix it and the price. He is most informative and gives you the best service possible. He makes you gives you the diagnosis, how long it will take to fix it and the price. He is most informative and gives you the best service possible. He makes you as comfortable as he can and answers any and all of your questions. He is truly an asset to Gillman's Service Department. More

Mr Najam is a good salesman. He asked straightforward questions and answered my straightforward questions. It made the whole process nice and simple. It saves everybody's time. I am pleased with the deal questions and answered my straightforward questions. It made the whole process nice and simple. It saves everybody's time. I am pleased with the deal they offered. Everything went so smooth. More

It was a good experience. Mr. Najam Sidique helped us a lot. He did as much help in getting the car as he could. He was very cooperative, provided a friendly environment. I would recommend him to anyone. lot. He did as much help in getting the car as he could. He was very cooperative, provided a friendly environment. I would recommend him to anyone. More

We had a great experience buying our new Odyssey at Gillman Southwest. Najam was very friendly and helpful. He was very patient with our three boys who came to "help" us. We really appreciated his no p Gillman Southwest. Najam was very friendly and helpful. He was very patient with our three boys who came to "help" us. We really appreciated his no pressure style of car buying/selling. We would definitely recommend Najam and this dealership. More

I will NEVER buy another vehicle from here ever again...These people are not honest in their dealings and have no concept of how to provide post-sales support... Their management team has no int again...These people are not honest in their dealings and have no concept of how to provide post-sales support... Their management team has no integrity and they get this from their GM...Please stay away from this dealership for your own protection and sanity. If you are unlucky enough to have purchased a car from them, don't let them sell u any additional financing bullsh*t...They will lie and tell you it's refundable when in fact, it is not...If they have given you a BS answer when you tried to cancel or they stall so that you passed the 60 days marked and can't cancel, or NOT fully refunded $$ owed to you, email me (quoc18@gmail.com) and I will include you as part of the class action suit. It is always unfortunate when car dealerships take advantage of people who can't defend themselves...I believe this effort will punish them SO SEVERLY that they will never engage in this type of practice going forward... God bless all those people who will speak up against crap like this... More