Gillman Honda Houston

Third car we have purchased from Gillman, second one from Paul. We went in to purchase a newer low mileage car for my son, it was over 100 degrees outside and Paul took his time and showed my son as many ca Paul. We went in to purchase a newer low mileage car for my son, it was over 100 degrees outside and Paul took his time and showed my son as many cars as he wanted to test drive with a smile the whole time. Everyone was very helpful and courtious. They made sure my son was happy and kept within my budget and demands. More

Its embarrassing movement in my life visiting in Gillman Honda. Because when I called person regarding used Toyota Camry, the person (Kwamo Kelly)when I was arrived in Gillman front desk, he is not respond Honda. Because when I called person regarding used Toyota Camry, the person (Kwamo Kelly)when I was arrived in Gillman front desk, he is not responding on phone as well as I waited around 50 Mints, after long time some person came and telling I will arrange other person to take care of you. The new person straight away talking about other cars, and I said I already talked one car with one of your employee, immediately he is telling that car just two minutes back sold out and he is conveying we will promise lot of to bring customers to here and don't consider whom to talk to you. After listening his words I shocked. I don't know is that really sold out or playing tricks, but really upset that why these people doing this way, they can honestly tell before reaching their premises. Finally new person (Joe) have showed some car which is having all dents and scratches and telling you can take this, straight away I have rejected, but he is not willing to leave me and started bargain and other things. He is telling high price with scratches and I am asking him clear the dents and scratches then I will take that price. Finally I am looking chance to come out Gillman prison and told them to I will decide and come tomorrow. They have give bunch of papers and contact numbers and leaved me safely. Friends don't believe Gillman customer care persons and take care when you purchasing car from Gillman Honda, 10595 W Sam Houston Pkwy S, Houston, TX 77099 -- Prem More

Buyer beware if you are considering purchasing a used vehicle through Gilman Honda Houston. I purchased a preowned Mini Cooper from Gilman on May 4, 2013. On the drive home I opend the sunroof and vehicle through Gilman Honda Houston. I purchased a preowned Mini Cooper from Gilman on May 4, 2013. On the drive home I opend the sunroof and it would not close. Gilman inspected the sunroof and determined that the cost would be in excess of $1,600 and the most practical solution would be to disable it and seal it off. The manager did apologize and refunded $800. In less than three months of purchasing the vehicle, the low oil pressure and check engine lights came on. An authorized Mini Cooper service center found two significant oil leaks that resulted in $1,500 of repairs. Before posting this review, I spoke with the manager about Gilman's obvious lack of inspection and repairs prior to selling the vehicle. There was no apology this time and I was informed that I should have purchased the $1,800 extended warranty. I've purchased used vehicles from Fred Haas Toyota of Spring and Sewell Infiniti of The Woodlands without the pressure or need to purchase an extended warranty. Both delivered quality used vehicles that required nothing more than routine maintenance. Although Gilman's website states "one of our top priorities is to maintain a complete collection of high-quality Houston used cars and trucks", I beg to differ. I will take my business elsewhere in the future and would recommend others to do the same. More

Some of my past car buying experiences have not been the best so I was not looking forward to buying a new car. The Honda CRV was on my list to test drive along with Rav4, Ford Escape, Buick Encore & Subar best so I was not looking forward to buying a new car. The Honda CRV was on my list to test drive along with Rav4, Ford Escape, Buick Encore & Subaru Forrester. Ed was by far the most gracious and accommodating car salesman I encountered during my quest to find the perfect car at the best price. He was knowledgeable about the CRV and took the time to share his knowledge with me. When I asked Ed for his best price on the CRV LX, he consulted with Sal and presented me with a "walk out" price that seemed very fair to me (based on my online research). Unlike some other dealers, there was no pressure to buy immediately or the price would not be honored. After three visits and test driving two different cars, the price was still good. Originally, there was not a blue CRV in stock so I placed a deposit on a red one and planned to take delivery on Monday. Ed knew that red was not my first choice so, when a blue CRV arrived over the weekend, he called to let me know, switched my deposit to the blue one and expedited the check in process so I could pick it up on Monday. Ed called today to see how I was liking my new, blue car and I told him that so far it's been great and the best part was that it wasn't a 'hassle' to buy it. More

Bought a brand new crv. Very pushy not friendly at all. After the purchase they don't want to know you. I would never buy another car from them or recommend anybody deal with them. Horrible worst car buyin After the purchase they don't want to know you. I would never buy another car from them or recommend anybody deal with them. Horrible worst car buying experience I ever had!! More

Went back to Gillman Honda for service and dealt with Jim Seamans again. The experience was hassles free. He went out of his way to take care of my problems. Been dealing with Jim Seamans for years. Will c Seamans again. The experience was hassles free. He went out of his way to take care of my problems. Been dealing with Jim Seamans for years. Will continue to return for service as long as Jim is there. More

Nena Gonzales I was really pleased with my purchase Nena Gonzales I was really pleased with my purchase when I bought my Honda Pilot because it had navigation system and Bluetooth in it. I fell in Nena Gonzales I was really pleased with my purchase when I bought my Honda Pilot because it had navigation system and Bluetooth in it. I fell in love with it, but unfortunately I have never been able to use them. I have complained to the service department and I actually had them keep it for a couple of days and I still have the same issue. The accessories manager actually told me that I cant "expect my Bluetooth to work as good as a luxury car" OMG!! well when I pay $36K for a car I expect things to work.....I'm actually in the market in trading my pilot in for an Infiniti...what I should have done in the first place. More

This dealership overall was very friendly and helpful. Najam "SID" was an extremely helpful New Sales Consultant in that he was knowledgeable about the car and very patient in assisting with the process o Najam "SID" was an extremely helpful New Sales Consultant in that he was knowledgeable about the car and very patient in assisting with the process of the sale which took awhile. I appreciated that he was so calm and anticipated many of my concerns. I will refer friends to him when they are ready to purchase a new Honda. I also would request his assistance the next time I decide to purchase. Mr. Peasley, Mgr., was very helpful in explaining how to use technology on the 2013 Accord EXL. He gave me a good framework to reference.for example, explained how to use the manuals...also demonstrated use of technology. I am still learning something new every day! It is a lot because I am a senior citizen but thus far I have enjoyed the learning and the technology. I plan to get an i phone soon and Mr. Peasely said that he would assist with the pairing to Honda Link. With this car I am glad that I just wasn't handed the keys because instruction was important! Sunni provided a quick response to internet price inquiry. There was also a nice lady who advised and provided information about adding options...she was so thorough and went the extra mile to assist. I got the feeling that this dealership is willing to go the EXTRA MILE for customers. It was nice to receive an E-mail message from Mr. Bessom and to meet him after the sale. More

I'm not really sure where we went wrong with our experience, but it was no where near enjoyable. First of all the salesman never tried to sale the car to us as far as why we should buy Honda and es experience, but it was no where near enjoyable. First of all the salesman never tried to sale the car to us as far as why we should buy Honda and especially the great features that the Accord has to offer us. We were already sold on the Accord but our salesman didn't know this. With the exception of opening the trunk and letting us test drive the car he didn't offer any information to us unless we asked. Then the number game started. I a had already been to another dealership, so I had an idea of the value of my trade and the price of the new car. WOW was I shocked.... Gillman came with their offer they offered me $3500 less on my car and the price of the new car was about $3000 more. And they couldn't understand why we wouldn't accept the offer. We tried to leave the dealership and everyone knows how that goes.... Here comes his manager...ARROGANT and RUDE is all I can say. We finally were able to get the keys back to my car and headed to it. We were trying to get out as fast as we can...manager chased us to the parking lot. Glad that experience is over, we ended up buying from a local dealership that gave us faith back in salesman. By th way. Most dealership offer at least a year of free service maintenance Gillman looked at us like we were stupid. Not only did we purchase the same car from another dealership we also get the year complimentary service as well as a lifetime warranty on the power train at NO COST to us. Shop area these extras could mean a lot. More

The sales representative, Mr. Najam Siddiqui, was friendly, courteous, and helpful during the selection of the car I was interested in, a Honda CR-V EX-L 2WD. The reason I rated the overall experien friendly, courteous, and helpful during the selection of the car I was interested in, a Honda CR-V EX-L 2WD. The reason I rated the overall experience as "OK" had to do with the process of negotiating a fair price for the car and the financing. In my case Gillman had already added "extras" to the car I selected in the form of items like splash guards, a cargo tray, and wheel locks. I did not ask for the accessories as you can buy and install them on your own. But Gillman nonetheless added them and subsequently marked up the retail cost of the accessories to increase the overall cost of the vehicle. Moreover, they would not offer me the same vehicle without them. So, I was forced to negotiate with the Sales Manager (not Mr. Siddiqui who I was pleased with) about items I did not want at a price that was above the cost to purchase them. In my opinion such haggling is simply not necessary. Ultimately the Sales Manager agreed to lower the cost of the items added to the vehicle and also increase their offering price for my trade-in. Once we agreed on a final price including the trade-in, I then had to listen to the finance officer try to sell me numerous packages (extended warranties, service plans, gap insurance, etc.) that in my opinion were of little value and only increased the monthly payment. The financial officer then wanted to videotape me refusing these offers. I declined. The end result - it took over three hours to complete the purchase of a great vehicle when it should have taken half that amount of time. More