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Gillman Honda Houston
Houston, TX
571 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 571 reviews
February 02, 2017
Gillman Review The vehicle sticker, sales and finance department said the Nitro package was on my car. The Nitrogen package included nitrogen filled tires and a roa The vehicle sticker, sales and finance department said the Nitro package was on my car. The Nitrogen package included nitrogen filled tires and a road hazard warranty that covered the tires and wheels in case of damage. I was told that it is already on the car. I did not think it was smart to pay for nitrogen when 78% of the air we breath is nitrogen. That sounded like a scam. However, it included the tire and wheel road hazard. On December 3rd at about 5:30, a bolt punctured my car tire while driving. I called the Honda dealership about an hour before they closed requesting assistance. They told me that they would have to find my paperwork and call me back. They didn't call back so I called them. They told me that I would have to deal with it on Monday because they were closed on Sunday. I called on Monday and the person that checked my contract folder said there was nothing in it about a warranty, not even the extended warranty that is separate from the Nitro package. I asked to speak with Crystal (sales manager) and she claimed that I got such a good deal on the car that there was not Nitro package warranty. I told her it was on the sticker and sales contract. She told me that there was nothing she could do for me. I then called the main office and spoke with Stacey Gillman's assistant, Debi Adams, and she told me she was going to call Aldo Cortes, the manager at Gillman Ft. Bend. Gillman Ft. Bend responded with an offer to try and repair the tire this one time as a courtesy. My response is that I have a warranty and they need to honor that warranty today and in the event of any future problem as specified in the warranty. Gillman Honda has breached our agreement for purchase by refusing to honor it in it's entirety. They have neglected to honor our agreement and have deliberately defrauded me out of money. More
by Gillman Review
Employees Worked With
Sales Manager, Store Manager, Assistant to President of Gillman, Honda Motor Co.
February 01, 2017
Gillman Honda SW Service Center is AWESOME!!! Two weeks ago my car had a flat. AAA came over and put my donut on so I could get to Gillman to get my tire fixed. Ralph met me at my car and I told Two weeks ago my car had a flat. AAA came over and put my donut on so I could get to Gillman to get my tire fixed. Ralph met me at my car and I told him my situation. I also explained to him I was hoping to get the tire fixed and not replaced. He did a short assessment and told me he would write it up as a repair put it looked as if I would have to get another tire. A new tire was NOT in my immediate budget ??. After assessment he sent me Cory. Cory explained everything to me and laid out my options. Now let me explain, I needed my regular maintenance as well on this visit and now it looked like I needed a new tire. While I was waiting, I had looked up Gillman service coupons and showed them to Cory. He used my phone to forward the coupons and printed them out to use with my service. I was back on track!!They fixed my tire, maintenance my car and gave it a wash and I was out of there . Ralph and Cory were a great tag team and I was blessed to encounter them that morning. Thank you Gillman for wonder customer service because its definitely hard to find these days!!! More
by LaReda23
Employees Worked With
Ralph ( service manager) and Cory
January 13, 2017
Worst Dealership Ever!!! I wish I would have read the reviews first before I wasted my time driving all the way across town to deal with these people. Their business practice I wish I would have read the reviews first before I wasted my time driving all the way across town to deal with these people. Their business practice is so crooked and so severely lacking that I hope this review saves people the headache and the time of dealing with them. We test drove a car yesterday. Before we left , Marissa, the Manager, stated that they made a mistake on the price and that the price would increase in 48 hours. I called back in less than 24 hours and they said the price already went up $2,000 and that they would not honor the price they quoted when I test drove the car. When I spoke to the salesman about it, he said the Manager told me 24 hours (which she did not, as my daughter heard her also and I even wrote it down) and that the car was just on sale at the time I looked at it. Either way, it's not my problem if they made a mistake on the price, plus I called back even before 24 hours was up, so their argument is full of it. I have dealt with numerous dealerships from Houston to San Antonio and Dallas in the past year, as I recently bought a new car and have been looking for a used car for my child for several months. I know car salesmen don't have the best reputation, but this one goes far beyond their usual deceptive practices. This is the only dealership that I have encountered thus far that when you are trying to make a deal, does not honor what they say and switches things up when you are in the middle of trying to make a deal. More
by Marti W.
Employees Worked With
Marissa, Manager and Daniel, Salesman
November 01, 2016
Terrible Experience. Very Disappointing. This is the worst dealership ever dealt with. Purchased a vehicle at this dealership. Dealership will not do anything for you as a past customer or as This is the worst dealership ever dealt with. Purchased a vehicle at this dealership. Dealership will not do anything for you as a past customer or as a loyal customer. Will never buy a vehicle from this dealership. Never been treated worse at a dealership. I would rate it the lowest possible rating if there was a rating lower than 1. This dealership does not prefer to recommend official Honda coupons and/or honor official Honda coupons. Highly dissatisfied. Unavailable sales advisors, rude, condescending sales advisors, and no recognition, regard, or acknowledgment for past business and purchases with this specific dealership. Charges may be put on your bill without prior explanation or justification. No other sales advisors will assist you if your service advisor is not available. They may mention to go wait for the service advisor that is gone. No or very little explanation of updates on service, service status, parts, parts updates, and no recommendations given. This dealership will not go out of their way to help you. They will do the bare minimum to get by, or they may not even solve the problems, especially vehicle service problems. Will be taking business elsewhere. Overall, a very unpleasant experience. Would never recommend this dealership to anyone. Do business with this particular dealership at your own peril. It is strongly discouraged to do any business with this dealership. More
by Anonymous100
Employees Worked With
Denise Lovullo
September 15, 2016
New car purchase i bought a 2016 honda CRV from Gillman honda Houston Mr.GARY the New Car Sales Director , Outstanding young man who literally went above and beyond i bought a 2016 honda CRV from Gillman honda Houston Mr.GARY the New Car Sales Director , Outstanding young man who literally went above and beyond to make this the easiest car purchase experience I have ever had. Well done GARY ! Best customer service I've received with acquiring a vehicle in a while. More
by joby
Employees Worked With
Mr.Gary new car sales Director. Mr.johny in finance and fernando
September 14, 2016
Daryl has a great navy blue jacket and Dealership is great, sales, finace, service - on the highest level. Prices are low. Guys are very friendly. Vevien has a pretty dress. And Daryls jack Dealership is great, sales, finace, service - on the highest level. Prices are low. Guys are very friendly. Vevien has a pretty dress. And Daryls jacket looks great. More
by Farid Karimov
Employees Worked With
Logen Petredis
August 16, 2016
Very Patient salesmen - BENZIE VACHIRA Benzie was excellent and was very persistent and gave quite lot of advice on lease and what is best for me. Also explained with patients all the benef Benzie was excellent and was very persistent and gave quite lot of advice on lease and what is best for me. Also explained with patients all the benefits of Honda sedan car and its features. Will sure recommend Gillman and Benzie More
by Balaji
Employees Worked With
Benzie and Holly (Finance)
July 25, 2016
Great Place to purchase a car!! I inquired online with Gillman. Someone called and emailed me within minutes. I got all info I needed. They set me an appointment to make sure they we I inquired online with Gillman. Someone called and emailed me within minutes. I got all info I needed. They set me an appointment to make sure they were ready for me and they were. I was in and out in no time. I am overall very happy I chose Gillman they made car buying fun and easy. What a relief!! More
by happygal2016
Employees Worked With
Stephanie Shelton
July 13, 2016
Supervisor, sell people are cheater How is your car now, I get the same case. Can we return the car?. They don't let me ask questions. They do a lot of paper and I signed on it, finally How is your car now, I get the same case. Can we return the car?. They don't let me ask questions. They do a lot of paper and I signed on it, finally they said no guarantee More
by Jake
Employees Worked With
All of them
June 10, 2016
DON'T GO HERE TO GET YOUR AIRBAG REPLACED. DON'T SIGN ANYTHING, IF YOU DO YOU ARE THEIR PRISONER. They're not going to fix your airbag IF YOU SIGN, if you finally get a rental car it will be a DON'T SIGN ANYTHING, IF YOU DO YOU ARE THEIR PRISONER. They're not going to fix your airbag IF YOU SIGN, if you finally get a rental car it will be a little Chevy car while your expensive Honda sits in the garage: no GPS; no Toll Pass; no acceleration. . BECAUSE TO GET GET YOUR RENT CAR YOU SIGN A RELEASE, AND IF YOU DRIVE YOUR CAR AFTER THAT YOU CANNOT SUE. THEY WILL NEVER HURRY TO HELP YOU IF YOU SIGN. DON'T SIGN, DRIVE YOUR CAR AND THEY WILL FIND AN AIRBAG FOR YOU. ONCE YOU SIGN YOU ARE SCREWED. CHECK OTHER DEALERS FIRST, SOME OF THEM ARE ACTUALLY PROVIDING SERVICE AND AIRBAGS. More
by NoTruck
Employees Worked With
Employees and Enterprise are doing what they are told. Dealer and Honda are holding you hostage. Of course the employees are Friendly, they're trying to keep you quiet. This review is the only satisfaction I've had on this in a long time.
