Gillman Acura of North Houston

Horrible Customer Service after you buy. I bought a car from this dealership in August 2019. When I purchased it, I also purchased some extended warranties. When I read over the fine print, I bought a car from this dealership in August 2019. When I purchased it, I also purchased some extended warranties. When I read over the fine print, I decided that I wanted to cancel the warranties. On 9/6/2019, I sent an email to the employee who did my financing and requested to cancel. He said he would do that, but it would take about 6 weeks to reflect on my account. After 6 weeks and nothing in my account, I emailed him. I got no reply, so I tried to call the finance manager. At least twice, I left a message for the finance manager to return my call. That call never came. I also got online and chatted, and again asked for a return call from someone in finance. Again, I never got a return phone call. I would have dropped by in person if I didn't live 300 miles away. I then reached out to the Texas DMV to get involved. I also decided to try one more time to email the employee who did my financing. He finally returned my phone call on 12/4/19. That was 3 months after the initial request was sent. He told me that he would submit the paperwork, and it would be effective on the date that the initial request was made. Nonetheless, it took several, emails, phone calls, voice mails, & chatting to accomplish this. The fact that I didn't receive a return phone call is disturbing. I do not recommend doing business with this dealership. There are too many other options. Furthermore, the price that was listed online was not accurate. When I arrived, they added $2500 to the price because the windows were tinted and anti theft rims were added to the car, and they couldn't be removed. More

No ma'am My experience here was not good. My husband and I knew the car we wanted before we even entered the building, if that would have not been the case al My experience here was not good. My husband and I knew the car we wanted before we even entered the building, if that would have not been the case already we would have left. The "internet sales manager" who helped us was on his phone almost the whole time playing some game. Is that what you normally do when you are trying to sell a car? NO! Then, when we went for the test drive (besides being on his phone the whole time) he did not know ANY of the answers to the questions we were asking. He would say "I'm not really sure?". Really??? I have been to many dealerships and I have never seen that kind of behavior from a sales man. He did get some of the fees knocked off the purchase price which helped, but as a whole the experience was disheartening. Then, when I received my plates in the mail did not receive an inspection sticker. I called the dealership to tell them this and they kept saying how it was not possible, well it obviously WAS possible since I did not have it. I had to go back and forth with the receptionist many times before she told me she would send me another after she checked with the other receptionist who apparently sent my plates to me. I am still waiting on a call back from her about this issue... Bottom line- there are too many Acura dealerships in the city- GO TO ANOTHER!!! More

They lie - go someplace else The manager Amir is a liar. He forced my hand at making a deal promising me back $600 from Acura and when I called to get an update he says he never t The manager Amir is a liar. He forced my hand at making a deal promising me back $600 from Acura and when I called to get an update he says he never told me that. I specifically told him I didn’t have the money to make two payments in one month and he shook my hand and gave me his word. He’s a liar. More

Horrible internet salesperson. WORST DEAKERSHIP IN TEXAS Spoke with some one named “Nikkie” on line and through text. I made a reasonable offer, on a Honda Crosstour, but they haggled over price for literall Spoke with some one named “Nikkie” on line and through text. I made a reasonable offer, on a Honda Crosstour, but they haggled over price for literally hours through text messages. They ask me to come to the deakership, while I was still at work. I was told that the sales manager does not take internet customers as serious buyers... and prefers you to drive to deakership. I told Nikki that I could come after work but woukd like to know if my offer was accepted before I make the hour trip. He/she responded by telling me that another customer was at the deakership and interested in the vehicle, and purchased it. Then Nikki, had the nerve to ask me if I was interested in a different vehicle. I would rate this dealership negative stars if possible. More

I got a great SUV amd great service Jennifer Gipson, Internet sales manager, worked very hard to ensure our deal was fair and that we left happy. She went above and beyond to ensure cust Jennifer Gipson, Internet sales manager, worked very hard to ensure our deal was fair and that we left happy. She went above and beyond to ensure customer satisfaction. She rocks! The SUV we purchased is beautiful the staff is very professional. I highly recommend Jennifer and Gillman. More