Gillman Acura of North Houston

I am impressed when I email or call that it is time for a service. Mr. Miguel is always so pleasant that I schedule the appointment until I walk out of the door with a complete service. Everyone is friendly, service. Mr. Miguel is always so pleasant that I schedule the appointment until I walk out of the door with a complete service. Everyone is friendly, and I don’t feel like I am rushing time while waiting for for my car. More

Stay away, horrible. ..purchased a vehicle and after a year, they still have not provided a title. ..purchased a vehicle and after a year, they still have not provided a title. More

STAY AWAY FROM THIS DEALER! !!! I went in for to buy a 2022 MDX A-Spec. I understand the market is 100% on the delalers side. Low supply and high demand. Although asking 7500 dol !!! I went in for to buy a 2022 MDX A-Spec. I understand the market is 100% on the delalers side. Low supply and high demand. Although asking 7500 dollars in add ons is insulting. Most dealers in the area will simply mark up the vehicles or add at most 2500 in add ons.(which is still high!) The GM of this dealership told me "We have never made so much money than in the last 2 years". So not only is this dealer making a killer profit but they are doing it at our expense. My biggest grievance is the they told me "If you don't like it leave and go to another dealer." I couldn't believe it. I have never seen a dealer turn a customer away. I know karma will strike when stock comes back. Untill then More

I bought a pre-certified 2020 MDX with 26,000 miles last Saturday. The vehicle started shaking the moment I got off the lot. A dealership representee came to home 2 days later to test drive it and said th Saturday. The vehicle started shaking the moment I got off the lot. A dealership representee came to home 2 days later to test drive it and said that my tie-rod ends were loose. I returned the vehicle to the dealership today for a refund before their service department had a chance to confirm it was indeed my tie-rod ends, but it was clear there was an issue with the vehicle driving performance. There was also undisclosed cosmetic damage that was not brought to my attention as well. I purchased the vehicle in the evening and missed the dent and scrapes on the front bumper during my walk around. If this had been brought to my attention, I would have not paid full asking price. The dealerships solution for this headache was for me to return the vehicle for them to fix the problems or give $1,000 more on my trade-in. The amount of stress, time of work and risk of safety that I endured was worth far more than $1,000 off another vehicle and I told them I would take my business somewhere else. (I should not have to return a certified pre-owned vehicle within 48 hours for repair from a luxury dealership such as Acura! Loose tie-rods should have been caught during the pre-certified check!) There are additional things that dealership fell short on such as confusion on the warranty policy. I was told two different things from the sales rep and the finance manager when purchasing the vehicle, both had to go consult with a manager to confirm what their warranty was which at the time I felt was odd and now in hindsight I find even more concerning. Also, the business card for the dealership rep that visited my home to test my vehicle had their last name spelled incorrectly and the e-mail was incorrect as well. The whole experience lacked quality control and felt messy and disorganized. While the dealership may respond to this post stating that they offered to fix my vehicle or help me choose an alternative, this was bare minimum effort as they were required to under warranty to repair my vehicle or allow me to return my vehicle within 5 days. Bottom line. In my opinion, buyer beware of buying used vehicles from this dealership. If you are looking for an alternative Acura dealership, I received a recommendation to reach out to the GM at Sterling McCall Acura from a finance manger of at Lexus who said the dealership is awesome. More

My military son and I was a victim of insurance Freud my salesman Nickolas Sanders and his partner Kiara Nealy. Nickolas Sanders gave us her phone number. We paid for Geico insurance and was scammed. We salesman Nickolas Sanders and his partner Kiara Nealy. Nickolas Sanders gave us her phone number. We paid for Geico insurance and was scammed. We have no current insurance or monies that was paid. Geico stated that Kiara Nealy isn’t employed with them and suggested for us to press charges against them for insurance Freud, forgery and theft, which I did. Beware!!!! The police spoke with a manger who stated “we sale cars” He could careless. Beware!!!! Scammed at Gillman Acura North. People beware. My son purchased an Acura MLX on March 7, 2022. More

I've bought three of my cars from them for the past 13 years. This dealership is great, they have their downs but they make it right. Service department is always a pleasant visit. Andy of sales departmen years. This dealership is great, they have their downs but they make it right. Service department is always a pleasant visit. Andy of sales department works well with you to get what you want. Definitely will be buying or leasing a car from them again. More

I just want to say if you’re looking for an Acura. Go to Gillman Acura in North Houston and ask for Noah. He will work hard for you to get what you want. Even after I left the lot, he was still working to Gillman Acura in North Houston and ask for Noah. He will work hard for you to get what you want. Even after I left the lot, he was still working to make sure I was pleased with my purchase. He really make you feel good about your purchase. He does not try to put you in anything, he works to get you what you want. Thank you Noah I love my new car. We appreciate all the work you did to make sure we were happy with our purchase. Keith & Michelle Nnunn More

I had made an appointment for an oil change and to check the head light alignment. When I got there they told me it would take about 1 1/2 to 2 hours and that they did not have a loaner car for me to use so the head light alignment. When I got there they told me it would take about 1 1/2 to 2 hours and that they did not have a loaner car for me to use so I waited. After 2 hours I inquired about the status of my car, they checked and said that they had not even started to work on my car. I became frustrated and miraculously they now offered me a loaner car. It took an additional 3 1/2 hours to complete the oil change. They said that the low and high beam head lights were supposed to have a gap between them and did not need adjustment. 5 1/2 hours for an oil change is totally unacceptable and they did not even apologize for the wait. Terrible service. More

Had wrong diagnosed and unsatisfactory repairs, went in for some and was not resolved. My acura came out with the same issues and had to return to the shop to correct a poor quality job repair, not only t for some and was not resolved. My acura came out with the same issues and had to return to the shop to correct a poor quality job repair, not only that they made me buy parts that with their diagnosed report said I needed, made me spent over $ 1,100.00 amd then at the end they told me they cannot installed some of those parts because it was going to implicate other issues... What in the world kind of service is that. So no, not satisfied with Gillman Acura, had a different impression from my previous visits and I have been going to this dealer since 2002 when they were at the other building. More

Great buying experience. Total buying process done online. Vehicle was delivered the next day as described. Great quality used vehicle. 2014 Ford flex. Eric was very courteous and explained vehicle fu online. Vehicle was delivered the next day as described. Great quality used vehicle. 2014 Ford flex. Eric was very courteous and explained vehicle functions to my wife. I will buy again. Mike More