Back

Gillman Acura of North Houston

Houston, TX

4.9
1,161 Reviews

18002 Interstate 45

Houston, TX

77090

Directions

By Type

Showing 1,161 reviews

June 14, 2022

My car has been in 6 times for the same problem. This time they kept my car for 2 weeks. I was told the problem has been solved. However, I drove my car for less than a mile and the problem happened More

by ebonygem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gillman Acura
Jun 16, 2022 -

Gillman Acura of North Houston responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Gillman Acura Team

Jun 17, 2022 -

ebonygem responded

The problem is with the info-entertainment system. The service department has replaced a speaker, placed a harness, and has now replaced the amplifier. By Texas law my car is a lemon. I have bee patient because Garrett Shultz has been very courteous, and professional and is as frustrated at this point as I am. I had a 2019 RDX that had a different problem with the info-entertainment system that the radio and navigation system would just stop working. I brought it I. Several times to get a hard reset of the system until I learned how to do it my self by watching a You Tube video. Acura keeps adding all the new bells and whistles but have not perfected the technology behind it. This is probably going to be my last Acura. I have been driving Hondas and Acuras since 1984.

June 14, 2022

Nick Sanders and his assistant, worked very diligently to get me through the process of swapping one vehicle for another without me leaving my house. Mario (I believe was his name) in financing did an amazin More

by Some1Serious
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 17, 2022 -

Gillman Acura of North Houston responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Gillman Acura Team

June 14, 2022

Gillman Acura is a Awesome place to purchase a new or used vehicle I will be back in the near future. More

by Jkyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 16, 2022 -

Gillman Acura of North Houston responded

Thank you for sharing your experience with us! Sincerely, The Gillman Acura Team

June 14, 2022

If your going to buy an Acura. Look no further than Gilman Acura awesome group More

by garyhoffman57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 16, 2022 -

Gillman Acura of North Houston responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Gillman Acura Team

June 13, 2022

If you are looking for service and efficiency I highly recommend Gillman Acura. Buying a car can be challenging but the Gillman Team made my experience very pleasant. There were no surprises or Hidden fee More

by Missy_birdcruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 16, 2022 -

Gillman Acura of North Houston responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Gillman Acura Team

June 13, 2022

Staff very friendly and nice very clean atmosphere I would recommend Gillman Acura. Very professional. More

by Chari34g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Villarreal
Jun 16, 2022 -

Gillman Acura of North Houston responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Gillman Acura Team

June 12, 2022

I was trying to get a new integra and this dealership did everything they could to get it to me within days of it rolling out of the plant. Very cool. More

by JROEC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zullo
Jun 15, 2022 -

Gillman Acura of North Houston responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gillman Acura Team

June 12, 2022

Always friendly. They take the time to explain all the details and even send videos of repairs. I have never had a bad experience here!! More

by dandjmccoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 15, 2022 -

Gillman Acura of North Houston responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Gillman Acura Team

June 12, 2022

The Gillman service team is thorough and professional and courteous and their service work is well done and time conscious. With the video record I can see that the technicians have checked what they claim t More

by wfsimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 12, 2022 -

wfsimi responded

The Gillman service team is thorough and their service work is well done and time conscious. I like the video record of what was checked by the technician.

June 11, 2022

Excellent service. Been going to them since 2002. The service department keeps me coming back. More

by Hank L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Mascardo, Nick Villareal , Gillman Acura
Jun 15, 2022 -

Gillman Acura of North Houston responded

Thank you so much for taking the time to share your feedback with us, Hank. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, The Gillman Acura Team

...
93
...