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Gillman Acura of North Houston

Houston, TX

4.9
1,161 Reviews

18002 Interstate 45

Houston, TX

77090

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Showing 1,161 reviews

June 17, 2022

Excellent customer service, Miguel is extremely knowledgeable, explains things well, he is communicative, always texting with updates. I know when they have my car they will do an excellent job. More

by SAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept- Excellent
Jun 23, 2022 -

Gillman Acura of North Houston responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Gillman Acura Team

June 17, 2022

Worst experience ever. Deceptive practices. Offered me 2 oil changes and 2 years of road-side assistance to seal the deal for my CPO RDX. All I really got was 1 oil change More

by Debbie CD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas, Eduardo, Christopher, Gillman Acura
Jun 22, 2022 -

Gillman Acura of North Houston responded

Debbie, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Gillman Acura Team

June 17, 2022

Customer service was wonderful and maintained great communication while my car was at the dealership. More

by nonnieg82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Villareal, Gillman Acura
Jun 23, 2022 -

Gillman Acura of North Houston responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Gillman Acura Team

June 16, 2022

Excellent service from all team member: sales (Noah), finance and accessories. I would recommend Gillman’s. More

by beverly_taylor1958
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Gilliam, Gillman Acura
Jun 22, 2022 -

Gillman Acura of North Houston responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Gillman Acura Team

June 16, 2022

This was the best experiment I have ever had with the car dealership hope to be back More

by Kstewart1217
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 22, 2022 -

Gillman Acura of North Houston responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Gillman Acura Team

June 16, 2022

Was greeted fast and was super nice and prompt with my car I’ll go back More

by davidrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maybe Ron, Gillman Acura
Jun 22, 2022 -

Gillman Acura of North Houston responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Gillman Acura Team

June 15, 2022

I walked into Gillman Acura this morning without an appointment. My a/c was immediately diagnosed (no leaks) and the correct amount of freon was added. I was back on the road in a washed car in two h More

by TexasChick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Jun 17, 2022 -

Gillman Acura of North Houston responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gillman Acura Team

June 15, 2022

Great service and great Team. Always attends to our needs very promptly. Would for sure recommend them. More

by mbyrne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett Schultz
Jun 22, 2022 -

Gillman Acura of North Houston responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Gillman Acura Team

June 15, 2022

Acura makes good cars and Gillman Acura North does a great job of helping to maintain them. They are courteous, expert, efficient, and keep costs reasonable. More

by Texodie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Mascardo and service staff
Jun 22, 2022 -

Gillman Acura of North Houston responded

Thanks for the great rating, Texodie. We're pleased that everything went well for you. Sincerely, The Gillman Acura Team

June 15, 2022

Garrett Schultz is the best service representative I have ever dealt with by far. Very thorough. He kept me updated almost ever day of the progress on the vehicle. He dealt with my 3rd party warranty provide More

by billjustice7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett Schultz
Jun 22, 2022 -

Gillman Acura of North Houston responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Gillman Acura Team

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