Gillman Acura of North Houston

Always friendly and efficient service advisors, they go the extra mile to keep you happy. the extra mile to keep you happy. More

When I bring my suv in for service. Ron M always make sure I am taken care of. Ron has excellent customer service. Love the coffee & snacks!! Ron M always make sure I am taken care of. Ron has excellent customer service. Love the coffee & snacks!! More

The service department is always courteous and helpful. They also take the time to answer any questions that I have about the work that is recommended or being done. They also take the time to answer any questions that I have about the work that is recommended or being done. More

Excelent car service and best customer service and they took the my car even when they were about too close I appreciate that. took the my car even when they were about too close I appreciate that. More

Great service with the service technician’s walk around. Good creature comfort with refreshments. An enjoyable experience as usual. Good creature comfort with refreshments. An enjoyable experience as usual. More

We have been a customer of Gillman Acura for over 17 years, and the service we receive from their dealership is the reason we continue to be a Gillman Acura Customer. Recently we were preparing to lea years, and the service we receive from their dealership is the reason we continue to be a Gillman Acura Customer. Recently we were preparing to leave town and found that our MDX had battery issues, after a short phone call to Ron Mascardo we were able to be on our way in less than an hour after bringing our vehicle to the dealership to have the battery replaced. The service department at Gillman Acura wrote the book on excellent customer service. More

The service is excellent! Thank you Ron! I really appreciate the car loan that you provided. Thank you Ron! I really appreciate the car loan that you provided. More

Always excellent service. Courteous employees and the attention to detail is always on par. Thank you for taking such good care of my rdx. Courteous employees and the attention to detail is always on par. Thank you for taking such good care of my rdx. More

I would rate this dealership 0 stars if I could. I went to Gillman trying to avoid shady used car dealerships only to find myself exactly where I was trying to avoid. I was lied to about the car I e I went to Gillman trying to avoid shady used car dealerships only to find myself exactly where I was trying to avoid. I was lied to about the car I ended up with. I had to trade down on a 2016 SUV that was paid for to keep myself financially afloat until I could return to work after Covid related issues. This place is like organized crime. I dealt with Ray Lee, GM, who I hold ultimately responsible, however my decision to buy the car was based 100% on salesperson Felicia Brooks telling me she personally knew the previous owners and could vouch for the car. I would have been better off living in my SUV. I now have a vehicle that is in" limp " mode. I have missed doctors appointments, I was out of a maintenance medication for over a week. I was hoping to be well enough to be able to return to working nights ( PDN pedi nurse) I have no idea when I will be able to return to work. My life is a nightmare at the moment. What really makes me angry is that they knew why I needed to trade down and didn't care. On one site there was a covid disclaimer, to be patient with the dealership during these trying times, that the dealership is doing the best it can. I have filed with the BBB, and every other consumer reporting agency I can find and I am not going to stop. Gillman Acura y'all need to clean up your act, you need to be held accountable. More

Service staff was welcoming. Waiting room was quite clean and comfortable. Coffee and newspaper were provided for our comfort. Thank you Garett at Gilmans. Waiting room was quite clean and comfortable. Coffee and newspaper were provided for our comfort. Thank you Garett at Gilmans. More