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Gillman Acura of North Houston

Houston, TX

4.9
1,256 Reviews

18002 Interstate 45

Houston, TX

77090

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Showing 1,256 reviews

December 15, 2022

Garrett always is personable and professional. He addresses any concern I have and looks at my needs from my vantage point. More

by Cwgilbrech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett, Gillman Acura
Dec 20, 2022 -

Gillman Acura of North Houston responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Gillman Acura Team

December 14, 2022

Always a great experience with Garrett as my service advisor. Have been coming here since 2015 and cant imagine going anywhere else. Thank you Garrett More

by Jocelynecarrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Schultz , Gillman Acura
Dec 19, 2022 -

Gillman Acura of North Houston responded

Thank you for taking the time to leave us a review and for giving us feedback. We're glad that Garrett and the rest of the Team Gillman Acura service team have been able to repair your car to your standards. We greatly appreciate your customer loyalty. Sincerely, The Gillman Acura Team

December 14, 2022

Rebecca was very polite and kept me informed of every step of the service. I was very satisfied. More

by kjfonten101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
Dec 19, 2022 -

Gillman Acura of North Houston responded

Thank you for this great review! Rebecca is truly an exceptional employee and we appreciate her for giving you a great experience. Sincerely, The Gillman Acura Team

December 12, 2022

We loved that everyone was doing everything they can to get us in the MDX..and the one we wanted and not a car kind of like it or similar. The Salesperson/financial/closing were amazing like always (2nd pu More

by Cramos1182
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Dec 12, 2022 -

Cramos1182 responded

I We love our new MDX Aspec!

December 11, 2022

Gilman Acura gas routinely provided 1st in class service to me as a customer. The facilities are modern and clean. But mostly the service and parts teams have always exhibited a sense of team unity , wh More

by Tina Marie Davenport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Dec 14, 2022 -

Gillman Acura of North Houston responded

Tina, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Gillman Acura Team

December 10, 2022

Ms.Rebecca,and her Service is awesome.Ms.Rebecca gets me in and out,whenever I need to bring my vehicle in to get service.They wash my car,Thank you,Team Gillman for for the outstanding customer service.I g More

by fishes141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Dec 14, 2022 -

Gillman Acura of North Houston responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Gillman Acura special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Gillman Acura Team

December 10, 2022

Miguel was awesome. Always takes care of me when my car needs service. I appreciate the inspection videos too. More

by Peez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel, Q, Gillman Acura
Dec 10, 2022 -

Peez responded

Miguel was awesome!!!

December 09, 2022

Great experience with Nick Villarreal. He made things so easy from setting up the appointment to having the loaner ready for me even before I arrived! He took my concerns seriously and got More

by C C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Villarreal , Gillman Acura
Dec 14, 2022 -

Gillman Acura of North Houston responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Gillman Acura Team

December 05, 2022

Ron was great! Had everything ready for me so I was in and out quickly! Loved receiving video from Kyle, my service technician, inspecting my car. Gives me peace of More

by Jennifer ReyMar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Mascardo
Dec 08, 2022 -

Gillman Acura of North Houston responded

Thank you for your wonderful feedback, Jennifer. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gillman Acura Team

November 30, 2022

The staff provided fast, friendly, and fantastic service at Gillman Acura. I was excited to watch a live video of the serviceman working on my car. The service crew offered detailed information regarding th More

by wstassey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett , Gillman Acura
Dec 05, 2022 -

Gillman Acura of North Houston responded

Thank you for your kind words. We feel our service department is what makes Gillman Acura special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Gillman Acura Team

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