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Gillman Acura of North Houston

Houston, TX

Overview
Reviews
4.9
1,162 Reviews
Call Dealership (281) 821-1100
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18002 Interstate 45

Houston, TX

77090

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Showing 1,162 reviews

September 13, 2024

Our service advisor was excellent. She kept up informed and let us know when our vehicle was ready. More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
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Sep 13, 2024 -

Gillman Acura of North Houston responded

Steve, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Gillman Acura Team

September 13, 2024

The customer service at Gilman Acura is the best! I love my new Acura MDX and Patrick is the best salesman. He has been so nice even after the purchase of my vehicle. He always takes my calls and More

by Tnut62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick and April, Gillman Acura
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Sep 16, 2024 -

Gillman Acura of North Houston responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Patrick was able to meet your needs. At Team Gillman Acura, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Gillman Acura Team

September 10, 2024

Everyone behave kind and courteous. They were knowledgeable of the cars they sell. I would be happy to recommend their products and client service. Good job! More

by myrnawallace01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Legal, sales representatives and their assistants
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Sep 11, 2024 -

Gillman Acura of North Houston responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Gillman Acura Team

September 09, 2024

Gillman has provided me with top notch service over the past 6 years: from Sales to Service. Great job! More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Schultz, Gillman Acura
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Sep 10, 2024 -

Gillman Acura of North Houston responded

We appreciate you for letting others know about your experience over the years, Dee! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Gillman Acura Team

September 08, 2024

You can always expect a great customer service at this location as well as professionalism by the agents and techs. More

by Cuzco101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Montes, Gillman Acura
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Sep 10, 2024 -

Gillman Acura of North Houston responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Gillman Acura Team

September 07, 2024

Gilliam has been a great dealership We have purchased 5 cars from them over the years Keep up the good work! More

by Nwszumski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April , Gillman Acura
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Sep 10, 2024 -

Gillman Acura of North Houston responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Gillman Acura Team

September 04, 2024

The service department is excellent and they ensure that you have the best experience that is possible. More

by 5472Daisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gillman Acura
Report | Print
Sep 05, 2024 -

Gillman Acura of North Houston responded

Daisy, we are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Team Gillman Acura, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Gillman Acura Team

September 03, 2024

Abigail explained everything also was very detailed as I was a first time car buyer More

by karen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abigail
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Sep 04, 2024 -

Gillman Acura of North Houston responded

Congratulations on your new vehicle, Karen. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Abigail was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Gillman Acura Team

September 01, 2024

I am a return customer with April and experienced Patrick’s assistance this time. It was a fun no pressure experience. I do not live close by the dealership but continue finding myself here as servic More

by ourfam2013
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
April Porter, Patrick Kappel, Gillman Acura
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Sep 04, 2024 -

Gillman Acura of North Houston responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Gillman Acura Team

August 31, 2024

Awful. After looking at a vehicle on a Saturday I left a deposit to hold the vehicle for sale at their insistence. When their finance department could not More

by CMCKAY1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gillman Acura
Report | Print
Sep 03, 2024 -

Gillman Acura of North Houston responded

The behavior you described does not align with our team's values, and we would sincerely appreciate more information regarding your experience. Unfortunately, based on the name you have provided on this post we are unable to find any customer information in our system or a visit to our location. So, if you would please, reach out to me directly I would be happy to discuss this further with you. Sincerely, Marla Cardenas mcardenas@teamgillman.com 832-513-4844

Sep 03, 2024 -

CMCKAY1 responded

You know who I am. I did not hide my name. You know what you did. If there is any doubt in your mind ask my sales lady Bibiamira Abdulhalim. She lost a sale too. I am 99% sure she was not involved in selling this vehicle to another customer. If she was she deserves an Academy Award for acting. What’s done is done. I get it you want to net the most profit possible on a sale so a finance customer wins every time. You should return a customers deposit before you sell to somebody else though. And don’t lie about not “running” a credit card for a deposit when you know you did

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